Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6774 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Cozumel

    Reviewed by Adventure59742286059() on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have visited the Grand Park Royal many times. We love the staff and everyone makes you feel at home. This trip was a couples only trip but my children have always enjoyed coming here. Lots of fun and games for adults and kids.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nice Resort

    Reviewed by rick1060(Lake Jackson, Texas) on May 15, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I had stayed here about 30 years ago. Was not sure what condition or updates of hotel were. We were pleasantly surprised. The view was fabulous. The staff was great. The main restaurants were good, would of liked a few more options on menu. Mexican restaurant was only open 1 night..

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Much better places on the island

    Reviewed by paulmB8213KR() on May 14, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We’ll I never thought the day would come but this will be our last trip to the Grand Park Royal Cozumel. We are Royal Holiday Platinum members for just about 20 years and the Park Royal Cozumel was our home resort. Today’s incidents were totally unacceptable. When I left for diving at the resort pier the gate was unlocked as it’s been for my previous days diving. But for some reason a security guard decided to lock it with me standing there waiting for my dive boat. I asked him why and got no response. I told him I would be back about 12 noon. Upon my return I found the gate locked and no one around since it had just rained heavily. I checked the gate at the road and it was also locked. I could see a security guard up near the front entrance and after 10 minutes of me waiving and yelling he waived back!! That’s correct waived back and did nothing else! I didn’t see he call anyone on a radio or tell anyone near him. I then had to climb the wall with all my dive gear and jump down. I’m 63 years old! I went up to the lobby to confront this security person who said he saw me and that was it! This is how you treat your members and guests who come here twice a year and have brought many other people who spent their money here? I asked who was in charge of the front desk and was directed to a young man. I told him what happened and asked if I could have the Security guards name. He told me no! I looked at the security guards name tag that he tried to cover and saw his name as Fernando. I asked for the Security Manager Julio and told he was off today. We’ll see what he has to say tomorrow. So tonight I go down to grab a bite to eat at the buffet and was refused entry because I had sandals on. This was at the buffet. I am fully aware of the dress code and when we go to the specialty restaurants I dress up with dress slacks and dress shirt and dress shoes. Much more than most others. In fact last night at the Mexican restaurant they were allowing females to enter with short shorts, another with a two piece bathing suit with a cover-up and flip flops, and I can’t get some supper at the buffet with Teva sandals on???? I think you need to re-examine your so called dress code and fix it! No Donny for me tonight.

    Super vacation!

    Reviewed by dr_john_fowler() on May 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Clean, friendly staff, excellent food with a lot of options. Many sorts of fish to see snorkeling just 50 meters from the shore at the private beach. Very relaxing! Several restaurants (Mexican, seafood, Caribbean, Italian, etc) offer tasty choices in the evening. Breakfast and lunch choices were excellent also.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Food was Meh

    Reviewed by TXLimey(Houston, Texas) on May 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel was nice/clean & staff very friendly. The furniture is a little outdated but the beds were comfortable. Location was good. Pools, beach access all good. Food was tasteless & not hot or very good which was disappointing.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3