Secrets Wild Orchid Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8741 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent Resort Even in COVID!

    Reviewed by glmbkm() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is beautiful and the location is fabulous and our stay was enhanced even more by the incredible employees at Secrets! Shout out to Erica and Carrie Ann (our amazing wait staff during every day). Ernie our bartender and Marie our wonderful housekeeper!! So many to mention but our service was impeccable! The resort does not know the word "no" - very accommodating.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    NICE HHOTEL

    Reviewed by james a() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This hotel is nice. It is a normal Caribbean Hotel. Nothing magnificent but It is very clean. The food is below average. If your a food person its not for you. You can go next door to Breathless, another one of there properties where the food is much better. Also the entertainment needs to be more interactive especially with the fewer vacationers due to Covid. The mini bar is setup strange. They leave your drinks in something they call the box. Basically its a small box they access through a door outside the room that they leave the items in. You have a door inside to get the items out of the box.The problem is if you don't lock it from inside, someone could go through the space and get in your room. I will say the people in Jamaica are the friendliest, most polite and happy people of all the islands. Everyone asks how things are even the maintenance people. The service is very good. Everyone is on top of things. We went on two excursions. One was a booze cruise. I recommended it highly. The second was the trip to Negril. A BIG waste of money. We went with relatives on vacation so we had a great time. Overall it has a nice beach and pool and it is all inclusive , but I would try another hotel next time.

    Lovely property, fun experience.. till about 10pm

    Reviewed by vfxwolf(Kingston, Jamaica) on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Helpful staff and a great French restaurant. But Covid seems to have led management to cut a few too many services. After encouraging drinking and dancing and great live entertainment till 11pm, was stunned to learn no food was available on the property after 10pm. I can understand the restaurants closing, but room service? A bit ridiculous. Furthermore, nobody answered the front desk when I called to complain. That’s just dangerous. I had to walk to the adjacent building to register a complaint. I know they can do better, we had a fantastic stay at Breathless last year. But everyone is using Covid as an excuse for non-performance nowadays. They have a great little cafe, if you can survive the mosquitos.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-1

    Value

    Value-2

    Secrets at wild orchid montego bay

    Reviewed by OnAir722705() on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort was beautiful and welcoming! We were able to relax and get a little wild as well. Kerri-ann provided us with great beach side service and was kind and friendly. Carlos the pool tech helped us get a coconut to make our drinks more fun. LaLa over at Breathless was the best waitress we had on our entire trip. The food quality provided from room service was a disappointment but the other restaurants were good. The couple's romantic dinner was definitely a highlight for us. We also had our honeymoon/anniversary day acknowledged with a special treat. I would highly recommend to pack extra bug spray and itch relief cream.

    Great getaway. Very beautiful

    Reviewed by 414kelliem(Kansas City, Kansas) on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets wild orchid was a very nice resort. They try hard to keep up with cleaning and social distancing. There was plenty of room to keep your distance from other guests while still enjoying the entire resort. The swim up bar at the pool was a little overcrowded at some points during our trip but there is another pool with plenty of space. All the food was delicious. El Patio was closed but they used another restaurant to serve the food from there. The fajitas from El Patio were amazing. We were happy with all of our meals. This is the best food we’ve had from any secrets resort. The rooms were clean and very nice. Our AC malfunctioned one night and we called the front desk at 2:40am and they came right out and fixed it! Room service is a little different right now but still great! Toneshia is the server at the pool and she was great and very sweet! Kedeshia is at baracuda and you never have to wait for a drink. She’s also very funny! The beach is amazing at this resort. Maybe wear swim shoes because there are some rocks while entering. Overall a great experience. I read other reviews where people had negative things to say and I think these people are being very petty.