Buenaventura Grand Hotel and Great Moments

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 4028 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    People we were very pleased with

    Reviewed by 627karstenn(Elmendorf, Texas) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Francia in customer service was over the top, very attempting, helpful and polite. Mr Casas at the "Blue Experience" a dining area they have in the evening was also super kind. German and Diana the waiting ppl at dinner in the regular dinning area were so friendly and last but not least Ariana a lady we had to take care of our room was fantastic, she took care of everything with so much care! In general everybody is kind, helpful and very accommodating however; I mention this ppl that really went out of their way.

    Absolutely horrible experience

    Reviewed by Global613416() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    They denied to give us the type of room we booked while we checked in and forced to stay at a lower room. My car's looking glass of the driver's side and the front door were damaged in their parking lot, they had our car's key. They denied to take responsibility of this event. They wasted our valuable time by not saying they are going to take 4 hrs of our time giving sales presentation.

    Horrible. Look elsewhere!

    Reviewed by bethanyne() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Over an hour late checkin. 1st room - bathroom had mold, broken safe and broken patio door that wouldn’t shut or lock so they moved us to another room. No doctor on site for covid test at our appt time so had to go to another hotel 2 hours later. Total waste of time and money. Only a sheet for a bed covering. Safe didn’t work in the new room so security had to come fix it. Food was horrible. Super rocky beach, you can’t even go into the water. Don’t get ripped into the sales people after checkin that day that you have to talk to them. You don’t. Do not stay here. It sucks. Photos of rooms on website are nothing like they are in person.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-1

    Honeymoon Suite - spectacular view

    Reviewed by JJanW() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just got back from a one week trip with my husband. The honeymoon suites are our favorite rooms in the hotel as they have the best view. The hotel is doing a great job with Covid-19 precautions and extra cleaning procedures. Weekends did get busy but the location into town just can't be beat. Had a great getaway to beautiful Puerto Vallarta!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great Location!

    Reviewed by chandak(Carmi, Illinois) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    All of the staff was super friendly and very attentive. Every staff member we came in contact with did everything in their power to help us with anything we needed. The food in the restaurants was average - there is a spot where snacks are available during the afternoon that has great shrimp tacos! There were more children there than at the resorts we are accustomed to staying at which was different for our group and made the hallways a but louder than normal.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4