Buenaventura Grand Hotel and Great Moments

The staff are who make this hotel what it is. From Claudia, our server in the restaurant, to the friendly boys at the poolside bar and virtually every other staff member we encountered, the vibe here is relaxed and friendly, with a nice Mexican sense of urgency. The fellow who checked us in at the front desk upon our arrival could?ve used an espresso to speed him up and a kick in the butt to cheer him up, but thankfully everyone else seemed genuinely happy to be working here. We tipped generously, not because we felt obligated, but because we felt the hospitality and service was genuine and the people deserved it

The location of this hotel is great but that was the only good thing about it. Booked our holiday on line and booked the Honeymoon suite but on arrival was told we only booked deluxe and had to wait till the next day to talk to agent. The deluxe room they put us in was a total dump!!! Smelt so bad could hardly sleep and wouldn't use the bathroom because it was so gross!! To get the room I thought I booked cost us a huge amount!! Had to complain every day for more bottle water and finally gave up and bought our own even though the agent told us to brush our teeth with only bottled water. Only hot meal we could get was at pool bbq the other 2 restaurants the food was barely warm. Husband sliced his toe open getting out of pool because there were pool tiles missing. The maid and waiters at pool were awesome but found with most staff if you didn't have deep pockets for big tips you got no service! Very disappointed in the hotel and way over priced for what you get!! When booking make sure to ask for a renovated room!!

Hotel definitely met our needs & expectations, it offered great outdoor spaces, it was on the beach, the service was excellent and the food & beverage buffet & restaurant had a great selection to choose from. This was our first visit to Puerto Vallarta and we couldn't have chosen a better hotel in relation to location, it was downtown and close to the Malecon which we thoroughly enjoyed on several occasions, as we like to keep busy exploring. We went on two excursions during our stay, the city highlights and the Rhythm of the Nights, both were excellent and the service/guides were top notch. Every person we encountered, whether service staff or fellow visiting traveller were fantastic! We will definitely return to same hotel as we made friends who have become our Puerto Vallarta family!

2nd time in past 2 months at this resort, it does not disappoint it is a gem. A home away from home whose staff treat you as their own family. They make the Buenaventura stand out as a place to be at. Each time we have been there have been small improvements, such as having a menu included in the buffet restaurant a positive plus. As an older resort it is kept meticulously clean. A variety of entertainment at night for the enjoyment of all guests. This is NOT a party resort for college students, it caters to all. This resort is wheelchair friendly. Again I highly recommend the Buenaventura and we are already making plans to go back in December.

Hotel OK. The location was great. On the beach and in town. Easy to walk right out the lobby and start exploring the shops, etc. Staff was nice and friendly, though, it seemed there was a shortage of staff as I often noticed 'no one around' and had to wait. I noticed guests often brought their kids into the "adult only pool area." During the week of Christmas, hard to get a chair as people would reserve with their towels. I would hope the hotel would give it a good cleaning, ie the chairs in restaurants and the lobby seating felt dirty. Food ok, but same menu pretty much on a daily basis. Room acceptable and was glad to be on back side as it was quieter. Having said this, I would still go back as you cannot beat the location. Go in with mediocre expectations and you will not be disappointed.