Occidental Tucancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8318 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The good and the bad

    Reviewed by diddy12345(Calgary, Canada) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is my second time staying at this resort and again i am very happy with it. The Good: The bar staff, restaurant staff and waiters are fantastic. Louise (i believe was his name) was a waiter for the pool and beach and made sure the drinks were always full. The food can make or break a trip and the group including myself thoroughly enjoyed it. The room was clean and had a fantastic view. The Bad: There was a small fire on the resort during my stay at about 3am. One of the members in our group had a room right next to where the fire was. Upon realizing there was a fire they pulled 2 different fire alarms and neither of them worked. This was a little dis concerning to say the least. The majority of two of the building ended up getting evacuated by the police to the lobby were we sat for hours waiting to here how bad the fire was, if we can return to our rooms or to even know if all of our belongings were gone in the blaze. Next to no compensation was provided from the hotel for this.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-4

    Octavio Torres

    Reviewed by octaviothp() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The rooms were good and beach side was perfect. The staff was great but the management was not that great. We had an fire incident our last night there and the manager did not offer anything to us. Even though we were the ones that were most affected by the smoke. All they gave us was a new room to slepp for a couple of hours and free taxi ride to the airport.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Fire and no alarms

    Reviewed by davidhare24(Calgary, Canada) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    One of the ice machines caught fire causing a huge fire. People crawling out of the window with rope made from bed sheets. Saw people pull the alarm and it didnt do anything. Not safe at all. Disappointed because everything else is beyond perfect

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Love Paradise in Cancun

    Reviewed by BrenmattFam() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Marco was amazing at aqua fitness! At most resorts it’s a gentle fitness class but he gave you the the choice to work hard or slower. Very funny and good with the group! Well done Marco. Very quite resent and friendly.

    60th Birthday with the Girls!

    Reviewed by marciamarciamarcia(Lake Orion, Michigan) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent hotel! The staff is OUTSTANDING, always smiling and happy to help. The cleanliness of the hotel is outstanding. Not as smudge on glass, rooms are cleaned daily. Everyone at this hotel is amazing. This was my second stay! I cannot say enough about the service and cleaniless. Food is good and plentiful!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5