TripAdvisor Traveler Rating

Got a pretty good price so you get what you pay for. Definitely recommend upgrading to Alegance. Food was pretty repetitive, but that was to be expected. Biggest disappointment was how unfriendly the staff was, with the exception of a couple of servers and the landscaping staff, who were amazing! We tipped every single time we ordered anything, but it still felt like we were bothering most of the other staff. All in all, we had a great week, just don’t set your expectations too high.

Avoid this place with any cost! There are multiple complaints about this horrible place from my side: • Food and water shortages. Stinky salad with flies, stale fish and chewy chicken are the best options that you can find here to feed yourself… And line up for 20 minutes for everything that’s so so eatable • Dirty and old rooms. The photos in ads are not quite correct. Many things in the room are not working. You can’t get in to the room due to the old lock system in the door. • Useless and rude staff. The waitress literally said me “What’s your problem?” when I tried to ask her a bottle of water and she refused to provide it. • Unsanitary conditions. Cockroaches are everywhere. I got sick at the 5th day of my stay • Unkempt beach with the lack of chairs. Nobody cleaned stinky seaweed on the sand. • Boring entertainment. I have been in resorts around the world and …Cuba is on top of the worst ones. Will never return back!

I was here for 2 weeks in January, and I am already back again. I love this resort. All the staff are eager to create the best experience for the guests. I booked Alegance because I love having a pool in my backyard. Easy to request ground floor rooms or suites. Many restaurants to choose from, hop on hop off bus to tour all of Varadero. Come and enjoy Cuba!

Would not recommend Cuba in general right now. The shortages are really bad here. even water is hard to get unless you're at the bar. I was dehydrated throughout the trip because of a lack of drinking water. Even when you ask a waitress to get water, they will wait awhile before giving it to you or just won't give you any at all. If you ask the front desk for bottled water they'll tell you they are all out because of the shortages. the food is also really limited. Most of the time when I would ask for a menu item, the response would be "oh we're out of that". At one point, the snack bar only had vegetarian spring rolls, no other options. The only fruit that was available the whole week was guava and paprika, and I don't like either so I just didn't have any fruit all week. there was also pretty much no vegetables. just meat, fish, bread and pasta... for a whole week. Also, everything here is kinda falling apart. The pictures on TripAdvisor really do not look like a rooms we got. I'm not sure if this is also a Cuba-wide thing, but everything here just seems super old and run down. the front and back doors on our room would not lock so we actually had to wedge a piece of metal into the back door to make sure nobody could get in. The bathroom door in my friends room also just would not close at all so we had to keep in closed with a heavy brick on the ground. Everything here is also very expensive. even in the city. other Latin American countries have everything at much cheaper prices in the cities but in varadero I was paying prices I would expect to pay back in canada for pretty much anything. everything is marked up for tourists. In general, I feel like we got tricked by all the good reviews and nice pictures on here. they must have all been written before all the shortages because I would not put this resort anywhere near four-stars.

Rooms not ready , front desk staff told us they “ may” be ready the same day . Manager left 2 young girls holding the bag while she hid and told half truths . Staff member rolled her eyes at the lady be side me then denied it - I saw it . We waited hours after promised available time 4 pm . So many various reasons given - so what is the real reason you can’t get a room after travelling 24 hrs ? Absolutely no info given about resort , restaurants time etc Key cards consistently don’t open door - front desk staff blame tech , tech blames from desk it’s a cycle of incompetence that left me locked out of my room more than 5 hrs then every time I left it’s near impossible to get back in . Oh look there is my neighbour with same issues . There are not enough lounger for either pool , beach is narrow and rocky in spots - you could forgive if you had a lounger to sit on . Piles of seaweed left all week . Stinky Food at buffett is slop - pans full of slimy okra and pale eggplant oh sone boiled red weiners . The Alegance side does offer much better , professional service and 100x better food . The supposed 24 hr snack bar was closed at 11:30 one day with “ no food “ no explanation. I found out later they had no bread or buns - maybe tell people the truth instead of shrugging your shoulders . When you can go in to Varadero and eat and drink anything you like you realize there is no excuse for this nonsense. Smaller resorts with less stars have been much better than this place. The highlight of the staff are the gardeners - they are like the welcome committee . The coffee bar makes excellent coffee. Sad I couldn’t get a mojito most days on this resort - they literally grow everything they need for it right in Cuba