Hyatt Zilara Rose Hall

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4004 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Perfect honeymoon!

    Reviewed by EKL427() on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From start to finish, everything was absolutely perfect. The service was top notch, the property was gorgeous, and every meal we had was amazing. Just a couple of tips for anyone traveling to the Zilara: -Bring your own bug spray and sunscreen, or else you'll be paying $30 at the gift shop for 1 bottle. Pretty much everything in the shop will be overpriced so bring anything you can from home. -I saw many people (obviously not their first rodeo here) who had brought their own tumblers for drinks. Genius. Not only will the bartenders fill up your cup to the top, your tumbler will keep it cold for longer than it would in their disposable cups. -If you can, spend the extra $$ per night for a swim up room. It was so nice to be able to escape the big pool if it got too crowded or loud. The only issue I had was seeing how many water bottles this place goes through a day. Of course it's wonderful that they provide unlimited water bottles for guests, but it would be really great to see some sort of water filtration system for guests to use to refill their own bottles. Especially for people like me who drink a lot of water daily. Just a thought!! I'm very sad to see so many negative reviews from past guests, but then upon reading them I see they were complaints like "my minibar ran out of juice" or "too many drunk people", or my personal favorite "they wouldn't refund us for the hurricane".....rule #1 of planning a tropical vaca? Don't travel during hurricane season and expect the hotel to accommodate you for the weather. There were lots of inappropriate, racist reviews as well. The negative reviews are so ridiculous, they almost seem fake. We will definitely be back! Thanks for a great time, Jamaica!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing

    Reviewed by FluffyYoYo(Woodbury) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hands down, best AI I have ever been to. The gym is exceptional. Food is superb. Swim up room is great concept and I love the availability of rooms like that. Entertainment was good. Gift shops are small, would like more available sundries and souvenirs.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wedding, honeymoon and we got pregnant! Jamaizing!

    Reviewed by 317timaf(Dublin, Ireland) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I honestly do not know where to start. My husband and I just got back from 2 weeks in paradise. We had our wedding and honeymoon - Weddingmoon at this amazing resort and we just found out we made our first baby at this magical place! The property is kept so clean, the food is beyond amazing, the service is first class, but the biggest reason we had such an amazing time is the staff. Denisha - Our wedding coordinator was amazing and we started communication months before we arrived. We had an elopement style wedding with just the two of us and she literally helped us with the most beautiful wedding ever. The Z crew entertainers are absolutely amazing. Having done the same work in Spain years ago I know the amount of work and energy that they put in ever single day. A huge thanks to Kellyanne, Antoneil, Kevon and Hartlan aka Gucci Mane. You guys made our stay so much more enjoyable. Also thanks to Robert at Urban Heatz, Monique in the Zilara Store, Carlos aka Kwame, Danielle, Adrien in Horizon, Mikahl in Fuzion, Calvin and Anthony at the Horizon grill, Donovan, Samantha, Sashara, Taschana, Winston in Petit Paris and our lovely maid Tameka. This trip was the best we've ever been on and it wouldn't be half as good without these wonderful people. Thank you! it was as Kevon says JAMAIZING!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Fantastic Place to Stay

    Reviewed by Sunshine33842(Dallas, Georgia) on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hyatt Zilara Rose Hall was one of the best places I have ever stayed in. Everyone was very friendly and the food was great. There are lots of different things to do on the property. Pools were sparkling clean.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great amenities

    Reviewed by Neal R(Reading, Pennsylvania, Usa) on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Pros: free paddle boarding, sail boating, many resturants and cafes, coffee shops, room service, amazing bathrooms. Best resturant is international. Cons: we both got sick, I didn't care for French resturant. Staff ignored us maybe because of our young age. Limited informal food options close to pool.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

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