Secrets St. Martin Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 25 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful St. Martin

    Reviewed by E9506SQkarenw(Milwaukee, Wisconsin) on May 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We chose the secret Saint Martin resort based on the location. We had never been to St. Martin. We explored the island on a 4 hour ATV excursion from Rally sportsxm. Hertz car rentals are available in the resort lobby. The resort is rather isolated on lovely Anse Marcel beach. So get a car if you want to explore. The beach was nice for swimming. It was protected, shallow, and calm. I agree with the other reviews that the resort is a work in progress. It does not have the amenities such as Jacuzzi tubs in the rooms or balconies. It is also small compared to the other AM resorts. Only two restaurants were open every night. There did not seem to be enough staff even though resort was only 16% occupancy. There was no pool or beach servers due to small staff. There are no Ocean view rooms. The preferred rooms faced the small marina. We had a second floor resort facing room. Marina view was not worth it to pay for preferred upgrade. Plus everyone seemed to be going into the preferred club due to low occupancy. No snacks in Preferred lounge anyway. However, the friendly and hardworking staff made our stay enjoyable. We want to recognize for outstanding service Yvan from entertainment, Adelina from Barefoot grill, and the Pool bar mixologists Rowlinda, Christian, and Brenton. The drinks were served in small cups, but were very good. They to need to get bigger cups. The food quality was excellent especially the Jerk chicken and ribs at Barefooot grill. The Spa massages and hydro therapy tubs were were excellent. Since the resort was not full, there were plenty sun loungers and Cabanas. I give the resort 3.5. It has potential. The staff get a 5! Overall a 4.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-4

    Terrible Secrets Property

    Reviewed by Rob D(Lakewood, California, United States) on May 11, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    There was no decent entertainment. The pool is very dangerous (slippery while entering) All but one restaurant was closed on a Friday night and their menu was horrible. I have to give kudos to the staff. They did try very hard to keep people happy.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-2

    Not up to Secrets Brand.

    Reviewed by Pepper124(Mableton, Georgia) on May 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I'll start with the positive - The people. The staff go out of their way to be accommodating and are just so pleasant and fun. We all know that this is a refurbished hotel. I think they would have been better off to do a complete demo rather than trying to mix the old and the new. It just looks halfway done. Food - meh...we rented a car and explored the island as we had been to the island before so we knew what to do.... Also be hyper aware of how slippery the pool is - we witnessed multiple falls. (not drink related) If you are looking for a luxury type of property, this is not it. If you use it as a jumping off point just to sleep - all is well.

    Wonderful week in Paradise

    Reviewed by rachelleh217() on May 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After a long wait due to Covid we were finally able to visit the Secrets resort in St. Martin, and it was worth the wait! The resort is not as luxurious as some, but beautiful, and situated in a gorgeous bay on the island. Our room was clean and very comfortable, and housekeeping and the mini bar were serviced daily. We enjoyed the large sparkling blue pool as well as the beach. But the highlight of the trip was the staff!! Everyone from the entertainment team to the bartenders to the restaurant staff made us feel like VIPs! You could tell they were so glad to have guests at the resort after a long period of shutdown. We joined the hike with Margarita, which gave us awesome views and a great workout. We played pool volleyball with Yvan, who is lots of fun, and Rolinda and Brenton kept us smiling with their great attitudes and yummy drinks from the pool bar :) Shout out to Claude who took care of our special requests with a warm smile. Since they are at pretty low capacity there are only two restaurants open per night, but the food is fabulous and we never had to wait for a table. The resort still needs some work, the hot tub is not fully working and landscaping is lacking, but overall the experience was wonderful!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Things can only get better

    Reviewed by Roderick M(Great Bend, New York) on May 08, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Someone may think that this is harsh, but more was expected from a Secrets resort. I’ve stayed at many resorts and you expect certain things. First walking on to the property and not see immaculate grounds was different. The room was clean and comfortable, but getting washcloths and hand towels daily didn’t happen. The beach area is small because of the resort being in a bay so not much room for beach walking. I was able to see stingrays and sea turtle snorkeling. Their is a gym, no music. The resort did have a couple of hikes during the week. Breakfast is the only buffet, wish lunch was the same. For a quick lunch, the Barefoot Grill is your best choice. We used the Olio restaurant once, it took a couple of hours. A couple of different restaurants are open at night with very good food. The Italian restaurant, Portofino, is average. The food service was the most disappointing. Orders would be forgotten or brought to the table wrong. You could run out of something to drink while eating and no one checked on the table. Brenton at the Manatees pool bar was friendly and very good. No one was checking around the pool or beach areas for drinks. We used the AmStar service for a couple of excursions, an island tour and the Loterie Farm. We used the spa service for a 80 minute massage. Probably the best massage I have ever had. Hopefully the service gets better with more time. I’m sure the COVID-19 is not helping.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-2