Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 506 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Majestic is spot on!

    Reviewed by Crystal S(Kerrville) on Apr 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our experience at this resort was top notch. The food, the drinks, the accommodations and the staff were amazing. We booked The Club suite with an Ocean view and a rooftop pool. GORGEOUS! Alan & Pedro were the Lobby Bar evening mixologists and they were beyond words! Such good cocktails, attentive and entertaining. We made it a point to get there very evening after dinner to hang out. This two are superstars! Sammie (Sammie Sosa) was another great bar tender that we met on the beach bar. He was a lot of fun & made great margaritas for us! Butler service & turn down service was superb! Again...staff is amazing! The few days of entertainment we were able to experience was great! Live performances, interactive stuff for adults and family, games, workouts etc. Some side notes: I do wish that the A/C in the suites didn't auto adjust when we leave the room. I think it defaulted to 76 degrees, which was WAY too warm for us when we would come back from the pool and try to get ready for dinner. I understand the purpose of being economical an environmentally friendly, but maybe 72 would be more reasonable? We only set it to 69-70 when we slept. If we were in the room during the day, we kept it at 72. My next "con" couldn't really be controlled by the resort, but I was sad that when we visited the resort they were having to shut down due to covid-19. We arrived on 3/16 & by 3/19 things were being consolidated. The last few days we could only dine in one restaurant and even the main lobby bar was shutting down. Nightlife really didn't exist & that can be some of the best memories made! Maybe one day we can return when things normalize so I can actually experience everything the Majestic Elegance has to offer. I wish them all the best through these tough times. Hopefully they can recover and be a great success!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Spoiled in paradise!

    Reviewed by Trixiethetourist() on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at this resort in early December. We didn't know what to expect as the resort had recently opened and the reviews we read were a little frightening. They seemed to have most of their issues ironed out and by the time we left all the restaurants were open and they were getting landscaping finished up along with painting. The food was great, the bar service was excellent. We had two different butlers, one who was available to us all the time and was always able to answer our questions. The other was absent. The beach was beautiful to walk on in both directions. The entertainment crew worked very hard to get people at events as the hotel was only 30% full. The only downfall was the poor workmanship with painting, etc. I understand that they were trying to get this resort open for business, but the hours of work it's going to take to clean up the spills of paint on the many different surfaces is going to be a daunting task.

    Family Spring Break

    Reviewed by Q4579EKjenniferk(Iowa) on Apr 08, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our family of six spent March 14-21 at Majestic Elegance occupying three rooms. The resort is beautiful- some finishing work needs to be replaced/repaired, but that is minor- as the plants and foliage grow it will only grow more beautiful! The rooms were very nice-sized and the beds were extremely comfortable! We dined at all of the restaurants except for the Steakhouse. Our favorite was the French Bistro- but all were good! The quality of the liquor was great and the wine better than at any other all inclusive we have visited. But what made our trip wonderful was the staff! Our butlers Alberto and Alejandro checked in with us multiple times each day and went over and above to meet all our needs. Servers Betsy and Mike at the pool bar and Dulce in the lower level lobby bar also were outstanding. Our granddaughter had an up coming birthday- we made no requests but Alberto brought her a cake and when Dulce saw the cake she brought over special birthday shots. These memories will stay with us. By the end of our week, occupancy had fallen greatly due to corona virus and staff was being let go- but those remaining always were positive and smiling and worked so hard. Will we return? For sure, if Alberto, Alejandro, Betsy, Mike and Dulce are there!

    Beautiful resort !!!

    Reviewed by Relax580380() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed there for a week, had to go home early because of corona virus! I gave it 4 stars because we didn’t get to use all the restaurants and other stuff because almost everything was close due to the virus, the hotel got empty within two days after we got there ... it was kind of sad ... but we still loved it ... loved the rooms , food is very delicious, customer service is great . I want to point out on the kids club !!! We came with two kids , 6 months and 10 year boys !!! As I said earlier , because of that virus, all the kids were gone , so my son got very upset , but one girl , Andii Diiaaz that worked at the kids club tried so hard to make my sons stay unforgettable! She played with him , took pictures and brought a cake with candles for his early birthday!!! I never saw him that happy!!’ Thank you , Andii Diiaaz , without you it wouldn’t be the same :))) Would definitely recommend this hotel !!!

    Lovely resort

    Reviewed by parliefferschuk(Prince Albert, Canada) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here Mar 4-14, after being moved by WestJet just days before from the Colonial( thank goodness). On arrival we were upgraded to a 4th floor room with rooftop plunge pool. Superior views of the lagoon and sea from the roof. The resort is modern and well laid out. It is evident that they rushed to open, due to the poor finishing everywhere, but that was only a minor irritant. We had a Club level room. Having stayed at the Majestic Colonial in Punta Cana, at that level, we were somewhat disappointed that the Club lounge did not offer the same amenities as the Colonial. Food was excellent everywhere. Liquor is top shelf. Craft cocktails available, and wide selection of beer and liquor. Gym is one of the best I've seen, divided into a weight room, spin class room and yoga studio. Plenty of natural light. Pools were nice. Beach is massive. A drawback is lack of shade, as there were few umbrellas, and the beach beds only had a woven strip pattern to provide shade. This is something that requires addressing. The resort location is a little remote, which results in higher cab costs if you want to get off resort. I strongly recommend this resort. Given its location, and until development catches up in the area, I think its ideally suited for those travellers who wish to stay put and enjoy the resort experience rather than those who may wish to venture out more frequently.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5