TripAdvisor Traveler Rating

Honest review of Azul Beach resort. Our first time at resort and not members. Rooms are outdated at least the 2 we were put in. We switched rooms after 2 nights. They gave us a 2 bedroom. 2 bath. The one bathroom when you flushed sprayed water out the side. It was a room designed for a family not a couple. Our ocean front view was non existent with a cart parked in our view, pics in comments. The mini fridge was almost empty and was told it would be restocked. Had to ask 3 times and 24 hours later to finally get it stocked. I just wanted water bottles. The second room was better but loud road noise. The bags were supposed to get moved for us but by 6pm when we went to get cleaned up for dinner we still had no bags. We moved them ourselves. We didn't use the balcony due to the little black bugs all over. If you get bit regularly, take bug wipes. They were always running out of food and bottle water. The app says restaurants are open daily for lunch. They must rotate days because you walk all the way across resort to find its closed to walk back to the one open and they are out of a salad, ect. The beach was beautiful. The best thing about this place. We always found chairs on the beach but after the first day towels were hard to find. We always saved ours and stalked the towel huts throughout the day to get clean ones. Floats are everywhere. I recommend using what is left from other guests. We wanted to get married here. After booking we called. No one ever answered and the answering machine was full. Never responded to emails. A co worker of mine thought we were getting married and tried to call the resort also to have something in our room for us. Again she could never get an answer. The food was good. We never went hungry. Low quality liquor selection. Jack daniels and Titos available but would run out quickly. Not a lot of exciting entertainment. We have stayed at numerous resorts and this was by far our least favorite. Some people would say they love it but it wasn't for us. Again we had a great time but expected more.

We came the last week of April for a 5 day vacation. Everyone is so friendly on this resort. Our room could use some TLC for sure but there was nothing overly broken that cost us to need to move rooms. The beach is absolutely amazing. The water was almost too warm. Our swim-out room was located in building 4 which has the larger swim up bar which was always fun. We enjoyed the Italian restaurant as well as the Jamaican one. My husband was not a fan of the buffet at night but we only ate there once. Our butlers Sherri and Rashane were wonderful and checked on us often. Overall we truly enjoyed ourselves at this resort. If you are a person who likes to nit pick everything then this may not be the place for you as the buildings are in need of renovations which I heard are in the works which is the only reason I did not give this review 5 stars. But if you are looking for a great beach resort which friendly staff that is smaller than other resorts on 7 mile beach then I recommend giving Azul Beach resort a try.

I Booked this hotel for a quick getaway 3 day 2 night $700 USD. An emergency happened within a few hours of booking I called to cancel, they refused to cancel and offered no compensation. I ask if I can get an accommodation for another time or at least half my payment back the manager was admitted in that I couldn't. I explained that I would not be able to make it on to the island and they refused to try to work with me.

What a shame this hotel is being run down , some prestige members told us it was being sold out of the group , our room in block 2 needed new bathroom and deep cleaning and swim up pool needed a deep clean very dirty,checked all other pools and all filthy with dirt water lines , no water in our room on a few days for hours at a time , on a day that hotel organised a cocktail evening at 5.30 we didn’t have water till 4.30 and then realised no clean towels left after room clean, phoned for towels but didn’t arrive , when asked for towels at reception they said no time given for delivery “really”, meal in Italian 8 meals delivered and then told no lasagna for 2 others so 10 minute wait for new meals, big health and safety risk for the main pool decking very worn and damaged so dangerous for bare feet and lots of children at risk see pictures, no beach towels left by 8am , lots of sunbeds broken, breakfast food great and loved the Buffett food, no ice cream many days and no de cafe coffee 5 days , many days no fruit for cocktails at swim up bar , no mosquito spraying on the bushes in the 2 weeks so lots of bites , you will need spray for the evenings , staff all worked very hard and were lovely, never saw a manager on site to encourage them , very disappointing stay

Very nice resort but with some logistical issues. We were told on various occasions we had dinner reservations for certain days and times but when we arrived at the restaurant, we didn’t have a reservation… Pool towels are gone by 830am, so bring your own. As well, we were “Prestige” members and there were lots of things we were supposed to get but we did not. No briefing on what it meant or anyone contacting us about having to reserve cabanas the day you get there for the whole week or else you won’t get one. However the staff were amazing! Corrie helped us out with so much on our stay: getting us a cabana, towels and making our Jamaican experience special. On the Entertainment team, Situation & OneLess were energetic, fun and engaging! Always great to see them around the resort. Our waitress at the Asian restaurant, Alicia, was attentive and friendly. You guys are so funny and kind, hope you all stay well. -“ mr and ms boston”