Secrets Wild Orchid Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8831 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Daughters Wedding

    Reviewed by karenmarie321(Somers Point, New Jersey) on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets Wild Orchid in Montego Bay was the best! This was our first time we visited Jamaica and we had a fantastic time! The service was amazing and Matthew, our bellhop is awesome! Matthew was always around making sure our entire stay was the best that it could be. Our trip would not have been the same without Matthew. My daughter was married at Secrets and we were all totally impressed with this all-inclusive resort. Thank you Matthew and Secrets for making my daughters wedding a memorable one!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    not as good as it used to be

    Reviewed by David C(Middletown, Maryland) on May 06, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Grounds were nice, room was fine, staff was cheerful......but.....the food (both Restaurants and Room Service) was horrible (with the exception of the Jerk Chicken cart which was easily best meal...and...the Mexican was average)......the atmosphere at all 3 pools was too loud.....the staff provided music at 2 pools which was fine except people brought their own music devices and played at max volume which was annoying.....also.....2 pools had algae (did see staff cleaning a 3rd pool).....also.....while sitting at a pool under an umbrella a 10'-15' palm branch fell from 50 feet over us ripping the umbrella and bending the metal above us.....had we not been under the umbrella we would have been injured and possibly hospitalized.....other than that the smell of marijuana is all over the place since some patrons could care less about smoking areas and the staff looks the other way.....

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-1

    Wonderful 60th Birthday

    Reviewed by mkdamsky(Birmingham, Alabama) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were there for my husbands 60th birthday and the facility and location in Montego Bay was perfect. The weather, food and staff made it even that much better. We had a Great time and would recommend this resort and will definitely return. Paradise..

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    15th wedding anniversary

    Reviewed by InspireSpraggz4(Atlanta, Georgia) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Words cannot explain what a wonderful time I had with my husband for our 15th wedding anniversary. It was everything we hoped for-wonderful welcome, beautiful room with an awesome view, outstanding food, warm employees (especially Matthew the doorman) and the list goes on. I can not wait to stay here again!

    Secrets not what it used to be

    Reviewed by 1742kimb(Hawthorn Woods, Illinois, United States) on May 03, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was our 2nd time to Wild Orchid and 10th Secrets vacation. The service is nothing like it used to be. I know they'll say Covid caused a disruption and that would be true if products were unavailable but the service was really sub-par. Food was limited, rooms are very tired and not as clean as expected as are the dining rooms. I must say, the pool and beaches were clean. LeRoy did a great job of trying to sell us a membership and we almost did, until we went back to our room. It hadn't been cleaned and the housekeeping staff was already gone. We called the concierge desk, the front desk and housekeeping, all with no answer. so I went downstairs and waited in line while other guests registered their complaints. Really sad. as this was the most memorable resort in all our travels to Secrets. Don't think we'll be back anytime soon.