Barceló Maya Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12301 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Ecellent vacation spot

    Reviewed by anonymous60946(Providence, Rhode Island) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a 5-star experience at the Barcelo Maya Palace in Riviera Maya. The view off the beach was stunning, with turquoise water that white sand. The beach, though narrow, was long and ran along the 5 hotel properties in this enormous resort complex. The staff were all helpful and friendly. The property was spotless. The grounds were beautifully maintained. The pools were huge. Food was spectacular. The activity staff were enthusiastic. We tried 5 a la carte restaurants. All of them, the French, Brazilian, Asian, Spanish and seafood restaurants, were great. Not only were the food tasty and wonderful, the service was impeccable. There were only a couple of things to point out for improvement. The beach volleyball court was not the sandy volleyball courts that we were used to in the US. It was basically a thin layer of sand on rocks. I dove for a ball and ended up scrapping my knees. Blame me for not thinking clearly at a new place and in hot weather but it would be good to have a warning sign or some precautions from the activity staff. But overall, it was a great vacation, which unfortunately ended too soon.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Awesome resort

    Reviewed by AHMom(Arlington Heights, Illinois) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very large, beautiful property. Snorkel right off the beach - turtles and lots of fish! That’s a huge perk not to have to book an excursion to snorkel. Everything was very clean. Buffets good for breakfast and lunch but the restaurants you have to reserve are better for dinner. Staying at the Palace you can eat at any of the 5 properties restaurants and Maya Mall restaurants. Make reservations ASAP if you don’t want to get stuck eating at 530 and having to cut sun time short. Pool is beautiful. Drink quality varies by bar and bartenders greatly. If you find a good bartender stick with them. We found drinks in lobby bar to be the best and most consistent. No need to leave the Barcelo complex if you don’t want to! So much to see and do at all the different resorts. Can borrow snorkel gear, glass bottom kayaks and paddle boards from dive shop. Tons of walking as others mentioned but shuttle service is an option if you’re tired or not able to walk as much. Premium level rooms have best view. Can request room in one of those units with a hammock on balcony! About an hour and a half from airport- that’s really the only downside, but so much more peaceful than staying in Cancun.

    Amazing Palace!

    Reviewed by janaprevidi(Santa Cruz do Sul, RS) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Barcelo Maya Palace is amazing. The staff is extremely cordial. The room was very well kept and clean, as were all the resort bathrooms. There are so many options for entertainment and activities, I just feel like I didn't stay longer to enjoy it all. There are options for everyone, less active people, children or adventurers. We really enjoyed the food and the dining options. We saw some complaints about the fact that buffets are the same every day. It really doesn't vary much from day to day. But there are so many varieties and options of food that you can certainly taste different things even if you stay for a whole week. We will go back for sure!

    Unforgettable ultimate relaxation and fun

    Reviewed by amirazk(Montreal, Canada) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited this place as a family. Greatest parts of whole stay was the view of ocean, gigantic beautiful swimming pool, extremely good restaurants (included) (take my word for that), clean hotel, very friendly staff, tasty breakfast and launch (with variety), great live night shows and dolphins show. Apart from these, all workouts and team activities organized by barcelo staff around swimming pool, (Julio, Brian, Carlos, and there was a girl which I forgot her name), motivated us to do some workouts everyday and then go and have a rest on the beach. Talking about staff, in la Hacienda and Marodar, Leyli, Daniella, Talia, Oscar made our experience even nicer. We also received wonderful, wonderful, yes wonderful service! from servant in Restaurants Carlos, Garmi(Brasserie restaurant-French), Alberto (Mexican restaurant), Oscar (in Caribe restaurant) There is a nice gift shop in the hotel area which worth to take a look at. Some minor comments to for improvement. How come there are some people at the reception that cannot communicate in English properly! Also there was this very funny paper (in the reception) that we had to sign and it was google translated to English! (It was totally confusing and wrong!). We had a bad experience with our key card as well, it took 1 whole day talking to reception and ask them to fix our door. eventually there was a lady sitting in hallway promoting adventures helped us! Second improvement that brings a lot of value to this wonderful hotel is to bring up the quality of cocktails. One option is by having some skilled bartenders that know how to make cocktails in a proper way not just put lime and alcohol. Final word: Don't miss this HEAVEN!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Barcelo Maya palace first time visit

    Reviewed by Erik B() on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Enjoyed our time at Barcelo Maya Palace. Don't recommend using destination services car service. I tried for three days to contact them to arrange return to airport no answer. Asked guest services for help they could not help. Had to call my travel agent to solve problem. People feed bananas from buffett to fish and turtles on beach which is making them aggressive. My wife was badly bitten by turtle. There should be warnings posted at hotel to not feed fish. And there shoul be consequences for anyone that does. Besides these two problems our stay was very enjoyable.