Secrets Akumal Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6564 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing getaway

    Reviewed by dlbell5848(New Albany, Mississippi) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing staff, views, endless entertainment and fantastic food and drinks! The staff go above and beyond to ensure you have the greatest experience. Entertainment varies so you never get bored with the same thing. Room was amazing. We had the swim out room that was perfect when you want that peace and quiet to yourself.

    WOW AMAZING HONEYMOON

    Reviewed by Clareilett(Greater London, United Kingdom) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I have now been back from our Honeymoon for a week and miss this place more than anything!!!!! The resort is fantastic and they have brilliant staff. We were in a preferred club tropical view in Building number 5. Our concierge for the stay was Alexa and she was brilliant, so friendly and so helpful. Our room was fab and had all of the amenities we needed. The pools were amazing as always and we used all 3, but our favourite was pool 3 (the quiet pool), big shout out to Hector the pool attendant/waiter who really looked after us when we were at that pool. Our favourite restaurant this time was Bordeaux and David, the waiter on our first visit was another team member that stood out as going the extra mile. We thoroughly enjoyed the evening entertainment shows specifically Elements - wow that guy can sing!!!! This is not taking away from all of the other staff at the resort who all were friendly and attentive and give 150% effort in their jobs from the entertainment team to the gardening staff. Everyone always has a Hola for you in this paradise. We will be back again some time!

    36 Anniversary

    Reviewed by bullrider2014(Chicago, Illinois) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Other than easy to get lost from point A to point B sometimes the resort is beautiful. The cooking could be a little better at Sea side and Oceania. You can snorkel with Sea turtles and maybe see some stingrays.

    Secrets Akumal

    Reviewed by Timac619() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets Akumal was an amazing resort. This is the second Secrets we have visited and it did not disappoint. The staff was incredible and met and exceeded every expectation we had. Our building concierge jasmine went over and above to make our stay incredible. You could see chef Jonathan’s passion for making our dining experience a gourmet delight. Dining concierge Pamela set up the fine dining experience that made us feel like VIP’s. Our sales representative Laura was very sweet and understanding and made us feel at home. The whole experience was one of the best I could imagine. Can’t wait to try another of the Secrets resorts

    Wonderful stay

    Reviewed by Ob600() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I spent a wonderful few days at the resort. All the staff were extremely helpful and genuinely friendly. In particular I would like to mention Fermin and Pedro without whom I would not have been able to get to the water and see the beautiful turtles. I'm paralysed but that didn't matter - I'm also not very good in the water but they helped me. Seeing the turtles was a real privilege and it was only thanks to these two that it was possible for me. Antonio, one of the security guards on the beach, was also very helpful - I wish I could remember everyone's names because without exception they were fantastic. We also met Johanna (from the office staff) who was absolutely lovely, as well as Fabiana (social media coordinator), again super friendly - I wish we could have stayed longer and got to know everyone more. Consuelo at breakfast was also superb. Salvador, our concierge, was super-attentive: the list goes on! On the last night we are at the fish restaurant and our waiter, Mercedes, was brilliant. As a side note all of the restaurants served great food. The only exception was the pizza at the Italian restaurant: but I live in italy so I'm used to the genuine article. It was with real regret that we had to leave though we will most certainly return.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5