Secrets Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5657 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Extreme disappointment

    Reviewed by Katie G() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I hate to say I was very disappointed in this so called diamond resort. Crappy food, poor service even with good tips and not much to do. We went here for our honeymoon so spent extra on preferred club and boy was that a waste. NOT worth the $$. I did my research before we went and everyone raved about this resort So I had expectations but none that were that much different than other resorts. The room cleaning service was mediocre not getting to our room every day. Some days we would leave for the beach and come back to see they had not cleaned our room and they put the do not disturb sign up but claimed we had done it. (We had not). In a week this happened 3 times. Our mini bar was not restocked as promised even when we called down as a reminder. Keeping in mind we were not being stingy tippers. As for the A la carte restaurants available, I wasn’t disappointed in Oceana a seafood option, the seaside grill was okay (more your pub food). The buffet was to be expected, lots of options obviously. However the Italian restaurant had to be some of the worst food I’ve ever had. Starters were just ok but the main was terrible. We each got a steak that had looked like and tasted like it had been microwaved or maybe not fully thawed before being cooked and the centre was cold and raw and outside of the steak was grey. The sauce was salty on the pasta and very over cooked. For us this tipped the scales and turned our stomachs.

    One bubble off

    Reviewed by joant189(Glenshaw, Pennsylvania) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We arrived late afternoon preferred check in was busy and we were a group of 8. Instead of taking each couple individually and explaining everything about the resort and policies they tried to check us all in together while we sat on chairs having a snack. It was too loud to hear and very difficult to understand. Two of the four rooms were ready. The bellman got our luggage to take us to the available rooms. We really wish there would have been a tour of the resort along the way. The rooms are nice. Very clean, the staff does an excellent job. Due to the recent theft issue we purchased a Loctote. It is a portable safe. The only spot we could find to hang it was the back of the shower door. It’s shows to hang it in the closet on the bar which ideally would be great except this bar is not solid metal. The shower bar made more sense. It was safe for the week. No issues. The nice perk about SPM is that you can hop to Dreams and have dinner, use their pool, lazy river, water slide bars and beach. My favorite restaurant was the French at SPM. The food and staff were phenomenal. Oceana was good for lunch and dinner. Not my favorite for breakfast. The food was always cold. The Entertainment Staff-We have been to many Secrets resorts. The Entertainment Staff has always been engaging from early in the morning, to late evening, walking around asking where you are from, your name telling you what’s happening and when. There was a bit of a disconnect. Don’t get me wrong. We enjoyed Zumba in the pool, the bike ride and the other activities. It’s just that something was missing. The Staff- these employees went above and beyond to make our week. Katia @ the beach bar. Johnathon @ the pool bar and Rob the concierge at the beach cabana. They always had a smile and were very attentive.

    Average and disappointing in some areas

    Reviewed by Heather Jane Y() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had booked a week at secrets as the second stop on our honeymoon. Their website and the travel agent sold the resort as an adults only retreat and escape from the world. It was indeed luxurious and the facilities boasted were certainly impressive but the service let them down on occasions. It was over-run by large groups of weekenders coming in for a fun- booze fuelled weekend. This was encouraged by the entertainment team who made a point of playing ALOT of loud music throughout the day... certainly didn’t promote a tranquil setting. We were greeted by a cold towel and champagne which was lovely, however the check-in staff weren’t helpful in getting us familiar with the resort. Once we were checked in, we were pretty much left to find our own way to our room. Restaurants were varied in both service and quality of food, Bordeaux was by far our favourite and standard of food was exactly what we were expecting from a resort of this rating. Himitsu which was advertised and reviewed extremely highly, was intact a HUGE disappointment, the waiting staff were rude and less than attentive; I ordered a Pad Thai and I received some sort of sweet and sour noodle dish- I thought they had got my order wrong but apparently not... Overall if you want a nice hotel with average food and service then this place is great. If you want a tranquil getaway then I would rethink this choice.

    Amazing Resort - Loved It!

    Reviewed by Ann7132() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is absolutely gorgeous! Being greeted with an ice cold towel and glass of champagne upon arrival was the perfect introduction to Secrets Playa Mujeres. Check in through the preferred club was quick and our luggage was waiting for us when we got to our room. The preferred club staff was incredibly kind and helpful with anything we needed. I needed to see a doctor while on our trip and Dr. Vega was awesome. She made two trips to our room, had everything I needed, and checked on me a few times to make sure everything was okay. I can't thank her enough. Our preferred club room was beautiful and the view of the ocean between the palm trees was incredible. We looked forward to getting in the tub on the balcony in the evening and after a night of dancing at the Dreams discotheque. The view and the light breeze made it easy to wind down together and take it all in. The pools are beautiful and the swim up bar was always on the agenda but my favorite place to be was the Bali beds on the beach. If we didn't get one early, they'd put our name on the list and we'd often have one within a couple of hours. Lying next to each other on the beds, drinks close by (and always full), was the most relaxing way to spend time. If you're not going to use the Bali beds right away, be sure to bring a personal item to leave behind until you return. Don't forget to bring your insulated cups! They'll make drinks right in them. Martha, Nadia and Ross were so kind and offered the best service. Martha's smile lights the place up! After reading reviews here, we looked forward to meeting her. She lives up to the hype. We started our mornings with coffee at Coco Cafe where the service was always great. The ladies there are so nice, and service was quick! We enjoyed lunch at the Seaside Grill, where we had views of all the shenanigans at the pool. Dinner at Portofinos, Bordeaux, Oceana and Fusion at Dreams were all great. We were never disappointed. We ended each night with dessert and coffee at one of the restaurants, but kept going back to Portofinos for the tiramisu and other desserts. Our waiter was so kind and even took pictures for us after dinner. Capturing that moment meant a lot to me. In the evenings there was live music around the resort and wild shows in the theatre. Silent Disco was ridiculously fun. If you're on the fence, just do it. It's worth the experience and memories. On our last day, we did the hydrotherapy session for an hour. The spa is beautiful and the hydrotherapy was at once invigorating and calming. I only wish we'd had more time! This resort was so much more than I expected. It was fun, relaxing, and beyond romantic. Absolutely perfect. Everything we needed it to be in each moment. I can't wait to return!

    Incredible Trip

    Reviewed by joshityjoshjosh() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room - We stayed in a Preferred Club Junior Suite during the first week of November. The room was very comfortable. Housekeeping was prompt and everything was stocked timely. The evening turn down service was a very nice touch. It had a whirlpool both in the bathroom and on the balcony. We really took advantage of the one on the balcony. While there wasn't a lot of counter space, the bathroom was more than adequate. The views from the room were great. On one of our last days, we had breakfast delivered to the balcony and it exceeded expectations. The AC kept up with us for the entire stay. We didn't encounter any issues. We used the room safe everyday to keep excess cash and valuables. Safekeeping larger items in luggage with travel locks worked well. At no point did we feel like our belongings were at-risk of being taken. Property - It was beautiful. We really appreciated the attention to detail. It was well cared for. We never waited more than a few minutes for a golf cart to take us to Dreams or the lobby area. Everywhere we went, it was quiet and tranquil. The pool area got appropriately lively during the day. The same can be said for Dreams. Mosquitoes were a slight issue. I was bitten 8-10 times during our stay. That said, I never felt like I needed to use the repellent we brought with us. Preferred Club - This was well worth the upgrade and I wouldn't go without this. The Bali beds were amazing. The beds alone were worth it. We spent the majority of out mornings down there. Our Hydro Flask rocks cups were always full and the cold washcloths made our days. We used the Preferred Club lounge more than we had expected. The staff was always kind. It was a great respite when getting off the golf cart from another location. Having a restroom, top shelf, bar, small bites, timely bottles of water, and some kindness were always appreciated. Staff - When we arrived, we were immediately greeted by a bellhop and a lady with champagne and washcloths. We knew we chose the right place. Everywhere we went, the staff was kind and accommodating. They truly made the trip special. Martha, Ross, and Nadia provided incredible service. I never felt like there was anything they wouldn't do to make our stay the best it could possibly be. By the second day, they greeted us by name and knew our room numbers. Additionally, I'd recognize Carlos at Bordeaux for his outstanding service. Food and Drinks - I really liked the food. The menus were abbreviated but methodical. Some of the service was slow, however, the evening meals felt like events. We weren't in any hurry and it lent to a feeling of just being present in the moment. Portofino, Bordeaux, and El Patio were great. We found ourselves going to dinner and stopping by Portofino afterward for limoncello, tiramisu, and americanos each night. Nearly every day, we eat at Oceana for breakfast. The menu was complete and it was a great way to start the day. We'd typically get eggs benedict, orange juice, coffee, and mimosas. Service was outstanding. For lunch, we'd wander from the bali beds to the Seaside Grill. The fish tacos and ceviche always hit the spot. Before retiring to our room to get ready for dinner, we would visit the swim up bar where we were always taken care of. The drinks were a little inconsistent depending on where you went and who was serving you. Overall, we were satisfied with them. Inconsistency is something we'd run into at home as well. We also ate at Fusion at Dreams. We arrived at 415p to get a Teppan table, however, were too late. We ate there regardless in the evening and the food was spectacular. Entertainment - I was pleasantly surprised. We had a blast at the silent disco. I really recommend everyone go for either the dancing or the people watching. We spent a fair amount of time at the discotheque in the evenings at Dreams. The music was adequate and mostly filled with wedding parties. One night, we peeked in on the theater for 30 minutes or so. I was pleasantly surprised by the quality of the show. The live bands around the property and pools were really good. There was only one that really didn't do much for us. Spa - We took advantage of the hydrotherapy circuit on our last morning there. I wish we had allowed more time for this one. Upon arrival, we were welcomed and truly pampered. Johanna took great care of us and guided us through the circuit. The facility was outstanding and beautiful. She led us through the sauna, plunge pool, steam room, whirlpool, foot spa, and general pool with a variety of different jets and falls. I loved laying in the submerged water lounger with jets underneath. The sauna was a toasty 150F. About halfway through, we laid down and were treated to cucumbers and cool towels over our eyes. It was a great way to end the trip. They had beds and loungers around the pool where we could have chosen to stay for longer. Isla Mujeres - We took a day trip to Isla Mujeres. The taxi only took about 20 minutes to the port. The Ultramar ferry cost about $7 USD round-trip. We were glad to experience some of the culture there. Renting a golf cart was easy and made a huge difference. We each got one hour massages on the beach for $20 USD + tip. Getting back from the port was just as easy. Recap - All in all, I can't say enough about the brand, staff, and properties. We're already planning a far longer trip next year.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5