Dreams Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9554 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great experience for the second time!!

    Reviewed by LostLocalTraveler() on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Friendly staff from the second you arrive, clean rooms, easy access to restaurant menus, activities, etc. Would highly recommend this place!! Be sure to check out Alberto at the Beach Bar, Israel by the pool, and Enrique and Clever at the lobby bar. All very fun and nice! Enrique in the lobby was by far our favorite as he was very personable! I would highly recommend the Hydro Circuit in the Spa. Tania was a great host and so sweet and kind! Mexican restaurant was a favorite and Alfredo was our favorite waiter there!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    GREAT EXPERIANCE

    Reviewed by A2215ODyolandaa() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Food was great and service was very welcoming. doing this again with the whole family. it was clean, nice people, bar was great pool was clean activities to do all day and night Spa was great. Thank you for everything.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Amazing Place to stay

    Reviewed by Topnotch1121() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip has been one of the best vacations by far. The cleanliness and how they santize after each and every guess was one of the main priorities when we were in search of a vacation. The resort was beautiful and the staff was so comedating to all of our needs and wants. The cabana attendants Dani and Eduardo both need to be recognized for going above and beyond each time during our seven day stay. As well as the bar attendant at the beach bar, Alberto which made our stay awesome as well. The Dreams Resort I would recommend to anyone that is looking to relax with extraordinary immense service.

    Great resort

    Reviewed by CourtneyHeagle() on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing staff, clean rooms & great food! Alberto at the beach bar is phenomenal (his mojitos are the best)! Israel was the best for pool service, and Enrique at the lobby bar always serves the best shots in the evenings :) Covid: masks are worn inside buildings; but most guests don’t wear them outdoors (in/around pool area or in lobby). Hand sanitizer is available, & rooms were remarkably clean. We didn’t feel uncomfortable at all & were able to enjoy our vacation!

    One of the best trips I've had ever. They have done it right during the pandemic.

    Reviewed by Dawnmatl() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Traveling during the pandemic has its own set of disadvantages but this hotel is doing it right.They clean constantly, all staff wear masks and gloves and i felt very safe..The staff has been very good. Alberto at the beach bar is amazing and has made our stay memorable.The cabana attendants dani and Eduardo need raises. Ask for them when you arrive as they take great care of you. The food is amazing and the resort is beautiful. I'll be back!