Haven Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 1560 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Much needed getaway

    Reviewed by LVD20(McLean, Virginia) on May 17, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    After being cooped up at home with our kids for over a year, we decided to get away as a couple. The Haven was clean with plenty of open spots at the pool anytime of day. The restaurants were decent and we had no trouble getting reservations or walking in. Room service was just ok...wouldn't bother getting it again. Guadalupe at the quiet pool was always checking on refills or with water. Angel at the bar is funny and quick with a drink. Manny was an excellent butler who found us multiple times throughout our week to check in and accommodate any requests. I would recommend the club level and oceanfront room was amazing! The beach does have a lot of seaweed but we never noticed a smell. The breeze was so strong we stayed up at the pool as the sand kicked up with the wind on the beach. Covid testing on site was easy and fast to get back into the US. Overall a nice all inclusive with newer, modern features.

    ZERO STARS

    Reviewed by MiszGia() on May 16, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    *** ATTENTION!! READ!!! *** If I could give zero stars I would. I took my mother to Cancun and we stayed at Haven Resorts & Spa from May 9th to May 13th in Room #2112. Hotel/Location — As you can see from my photos, the resort itself is absolutely beautiful. The facilities are nice and clean. The beach however is dirty. They need to constantly clean the seaweed at the beach. It smells so bad so you would not want to swim. The resort is 15-20 min from the hotel zone area and 30 min from downtown Cancun/Mercado 28/Puerto Juarez so if you want to go there, you are forced to take the expensive taxi service that the resort has. The taxi drivers hangout near the entrance of the resort and THEY WILL CHARGE YOU TOURIST PRICES. One taxi driver charged us $900 pesos when it was $600 pesos fare normally to the destination we were going. Food & Room Service — Rating 2.5/5. The food is somewhat decent compared to the other all inclusive hotels in Cancun. I think breakfast menu was the only thing I really liked because you can’t really mess up breakfast food unless you really tried. For dinner, we tried the three restaurants that they have on the 3rd floor during the duration of our stay. The most decent one was the Mexican Steak place only because we decided to pay the extra charge so we can have the good steak on a sizzling plate (see pics). I wanted to love the Japanese restaurant that they had which was Satsu but the service was extremely horrible. We waited so long for our food and when my food was delivered to our table, THE MEAT WAS UNDERCOOKED. I asked the waiter to tell the kitchen to cook the pork a little more and they decided to just add some green Mediterranean sauce on it instead of fully cooking the pork. Safety & Security — This is the cherry on top of my review during our stay in Haven Riviera. There are surveillance cameras everywhere you look in this resort including right outside your hotel room. Security would know who was in and out your hotel room at all times and which staff was working in your room to clean & restock drinks / replace towels. On the day of our check out, my mom started freaking out. Her gold 18k carat necklace was STOLEN from the vanity table in the bathroom. Every time we travel, we usually leave important documents such as IDs, passports, etc in the locked safe. She usually just leaves her necklace in her little jewelry bag mixed with other jewelries made of plastic or stones. We never had issues of theft in any of the hotels we have stayed at around the world even when there were housekeepers coming in & out of the hotel room. This was the first time we ever had to deal with theft. I searched the ENTIRE HOTEL ROOM from top to bottom including all our belongings. The necklace was nowhere to be found. The security came in our room and had my mom file a report on paper. Security said it was protocol he also searches the entire room and all our belongings. I watched this man go through all of our belongings and did not find anything. He told us that they will do an investigation and the hotel will follow up with us within 48 hours. ***When we got back home here in Texas and unpacked our belongings, the necklace suddenly appeared in my mom’s makeup bag. I find it funny how the necklace suddenly appeared after they knew we were not going to let theft slide. My mom is not old and she is not forgetful. I am also far from senile and I SEARCHED THAT SAME MAKEUP BAG FROM TOP TO BOTTOM. I find it funny that the necklace appeared after security went through our belongings.*** You think this story is crazy? Go look at all the Google reviews and search the word “theft” and “stolen”. You will see that this isn’t the first time this has happened with this hotel. A similar situation happened to another guest. Overall, ZERO STARS. I had a lot of friends/family asking about this resort but now I am making sure to tell them to book somewhere else when they are in Cancun. What we paid at this resort was not worth the headache we had to deal with on our last day!!!

    Honeymoon at Haven

    Reviewed by jeffreym366(Lakewood, Colorado) on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was one of the best hotels I have stayed at in Mexico. Service was excellent and I would highly recommend the Serenity Club beachfront swim-out room.The view from your bed is amazing. Food was very good. There is only one meal that is buffet for breakfast so all meals will be a la carte. Since the beaches are full of seaweed it was nice to have a couple of pools that were great to hang out in along with the pool bars and the ocean view was great. The main building that faces the ocean was great just to sit and look at the view and the ocean breezes really help with the heat. We will definitely return in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing resort

    Reviewed by jillpU4781XV(Canton, Michigan) on May 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently stayed 6 nights and loved every minute of it. The resort was very clean and modern. We stayed in a JR suite partial ocean view and it was huge and very clean. The pools were very nice. One was more laid back than the other. Overall it was quiet due to the capacity limits, but we were fine with that. The food was probably the best we’ve had at an all inclusive. We’ve stayed at Valentin and Moon Palace in the past and would choose Haven over them. Rafael at Limes Bar made the best caprinias I’ve ever had and he alone may be the reason I go back! Olivia, Marilou and Guadalupe were great servers at the pool. I wish I could name all the staff we came in contact with, because they were all amazing.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Haven is a slice of Heaven!

    Reviewed by keelymarin(South Lake Tahoe, California) on May 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We opted for the Serenity club and it was 100% worth it! Luis was our butler and paid such good attention to detail! He even found us in the coffee shop just to wish my boyfriend a happy birthday! Shoutout to Andreas for being an amazing waiter at Olios and Vistas. Also Isabel and Marebella from MySenses Spa gave us the best deep tissue massages we have ever had! Olivia, Jennifer and Enrique were amazing pool side servers! I can’t say enough about this resort! It was breathtaking. Adults only is the best way to travel! I can almost promise we will be back soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5