Secrets Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6062 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not up to par with other Secrets resorts

    Reviewed by TheSuperPaul(Lee's Summit, Missouri) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Our first impression of the resort when we arrived was not good at all. This bad impression lasted for the first three days of our stay. We witnessed very little social distancing in the pool area, and the hotel was not following all the same strict processes that we experienced the week before at Secrets Maroma. As the week progressed things got a little better but not great. Guests blasting their own music from a speaker on their balcony and competing with the music being played by the resort at the pool, was unfortunate and annoying and hotel staff did nothing about it. Something that was done every time we entered a restaurant at Secrets Maroma when we were there the week beer here was a temperature check of each guest prior to being sat at a table - this NEVER happened once here at this resort. We also witnessed guests using the serving utensils to serve themselves at the Brazilian restaurant at Dreams next door when staff left the area. Granted that was at the neighboring resort but if you have visited here, or if you do in the future, you’ll see that it’s more like one resort when it comes to dining since the golf carts transport you seamlessly between them. Speaking of, transporting 6-8 guests on one golf cart is too many people to maintain social distancing from each other. While this next issue was at Dreams next door, again, it’s like one large resort so I’m just going to include the feedback here because many guests will visit next door during their stay. One night we went over for dinner and strung across one of the main walking areas by the pools and restaurants was electrical wiring that was extremely dangerous, I’m talking cut wires stripped back and stuck into outlets laying on the ground, no plugs. I would hate to have seen what could’ve happened if a kid walked by and grabbed it. See the attached picture. The lack of restrooms down at the beach was VERY disappointing and inconvenient. Also, we’ve never been refused food service at the beach at any of the other 3 Secrets resorts we’ve stayed at, this resort was the first to refuse us food service because we were not Preferred. This was also VERY disappointing. At Secrets Maroma they sanitized every beach and pool lounge chair before a guest sits in it, here they didn’t do that once. The beach was nice and large and had much less seaweed than we experienced at Secrets Maroma, which was a nice change. Secrets Playa Mujeres has been our least favorite Secrets resorts out of four resorts to date and we will not be returning to this Secrets resort.

    Perfect place for Social Distancing in Mexico!

    Reviewed by EyeLoveFun() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great trip even during the Covid Feardemic! The facility was very clean and staff constantly sanitizing. There were some really outstanding staff that made our 25th anniversary vacation perfect. Daniella at the Oceana restaurant was outstanding! She made our last breakfast very special! Also Maria the hostess at Seaside/ El Patio was incredibly kind to provide us with more effective bug repellent as I was being eaten alive. Jorge the Sommelier made our 25th Anniversary dinner very special! And Chef Norbert prepared an amazing dinner for us and even took the time to write down the recipes! I also really appreciated the guys at the preferred club too, but I do not remember their names.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Family Vacation

    Reviewed by brenlizkhoury(Lorton, Virginia) on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We decided to go on a family vacation to Secrets Playa Mujeres/Cancun. We were very impressed with the sanitization protocols, we felt very safe during our entire stay. The staff is on top of disinfecting, etc. Plenty of space for distancing at the pool, beach, restaurants. Staff was extremely helpful, fun, kind. Food quality was very, very good. The rooms were nicely accommodated, they provided kits that includes hand sanitizer. When you arrive at your room, everything is wrapped in plastic reflecting everything that is sanitized before your arrival remote control, tablet, etc. All the restaurants were excellent: breakfast, lunch, dinner. For breakfast, the Chilaquiles were very good (hint I like to order mine with eggs), the Green Juice is a must!! Sugar Reef offered good bites for lunch - the fish tacos and chicken quesadillas were my favorite. Dinners were all delicious, my favorites included Himitsu, Bordeaux and Gaucho Grill (at Dreams). For Himitsu, we didn't sit at the hibachi table, but we were still impressed with the menu items and options. We were never disappointed with the food choices. At Bordeaux, the cauliflower soup was amazing. One tip, is you can go to Dreams to use their facilities and they have a large infinity pool, water slides and a lazy river. We also enjoyed the Hydratherapy Circuit - highly recommended experience with a massage afterwards. Very relaxing and one of the best massages I've ever had. I definitely plan on returning to this resort!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    The Perfect Vacation for These Difficult Times!

    Reviewed by 514stevej(Greenville, Texas) on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    *Let me start this review by saying that some things just can’t be compared due to Covid-19, nor reviewed...so I’ll stick to what we were able to enjoy and to what amenities were provided. We have traveled with the Secret’s brand for six years now. We’ve done St.James, The Vine, Maroma and Akumal...and now Playa Mujeres. Secrets does an extremely good job of creating a different experience at each of their properties, and Mujeres was no different. I would encourage you to try several of their properties and see which fits your particular tastes best. As far as this property goes, we thoroughly enjoyed our stay. It was filled to about 30% capacity due to COVID-19, which was perfect for us. The hotel was clean and safe and it was obvious that the staff is taking it very seriously. If the concern of safe travel from the hotel side is keeping you from traveling...then don’t let it...and book your vacation to Secrets Playa Mujeres today! The food at Mujeres was outstanding, with the Portofino, Bordeaux and Barefoot grill being our favorites. To accommodate for the reduction in travelers and staff, there was usually two or three of the restaurants closed each night...so make sure you check the nightly schedule. Pool service and room service was incredible as usual, absolutely no drop off at all. The pools at Playa Mujeres are my favorite of all the pool layouts of the various properties we have visited. There is always a nice breeze at Mujeres and plenty of deck chairs and umbrellas. The beach at Mujeres is gorgeous, with white sand and turquoise water. Most of the restaurants at Mujeres are at the front of the property, which was not my favorite design, but there are golf carts that run frequently to the restaurants, Desires Club - which is really nice, and the Showtime Theatre. There are plenty of bars and spots to grab a drink with friends and enjoy a nightcap, which is another great thing about all Secrets properties. I am fortunate to travel the world for work, but for my money, Mexico offers the best hospitality in the world...Pablo, Benito, Ross, Frankie (female pool server), Luis, and Hayden just to name a few. In closing, I would highly recommend Secrets Playa Mujeres at anytime for your vacation, but especially during the COVID-19 season. I promise you will not be disappointed! As far as points of improvement...it was very difficult to find out daily schedule and restaurant closings. I believe they are working to resolve this. Also, and this is big...the DO NOT currently have a buffet restaurant. The Market Cafe is closed for remodeling, and they are not offering a buffet due to Covid. This matters because they are still advertising a buffet and telling guests as they check in that there is a buffet. I brought this to their attention twice.

    Beautiful Views and Amazing Service Despite COVID 19

    Reviewed by sallytravelstheworld(Bryan, Texas) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second visit to this beautiful property. Of course because of everything going on there was a little bit of a different feel. The employees were just as nice and amazing as usual, but not everything was open and everything closed at 11pm (which is not a problem for most people I'm sure) The beach was awesome and seaweed free, but I myself am more of a pool girl which is where we sent the majority of our time. With the resort being at 30% capacity, we never struggled to find a chair! As far as the food quality goes, it wasn't bad by any means, but I have been to other Secret's that have blown there food selections and quality out of the water. It was nice to have access to Dreams for dining options as well. We went to their Brazilian Steakhouse which is a nice concept to add to one of my favorite resort line's food options. The room was nice, spacious and clean, but they only came to do turn down service once during our 6 night stay which was fine except we had to call for towels every morning. They left a bottle of champagne and a small cake on my birthday in the Secret box which was much appreciated! A few of our favorite employees included Paulo, Joahnna, Julio, Jose, and Fernando! Julio and Fernando made me a special drink on my birthday, one in a pineapple and the other in the cantaloupe! Thank you for making my day SPECIAL!