Dreams Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9913 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    My new favorite destination

    Reviewed by S1039OCkellyd() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I visited the resort in February for a girls trip and enjoyed it so much I’m returning in April with my children. The staff here is amazing and they are sincere. On our first day we met Clever and Enrique in the lobby bar. We told them our name when they greeted us and for the rest of our stay they called us by our first names and remembered them. We had the best waiter in the Italian restaurant and went there numerous times just to see him! Teofilo thank you for making our trip so memorable and special. And most importantly Pablo from reservations who helped me with my first booking and has been great at answering questions and helping me in general. I can’t wait to be back at my new favorite vacation spot in a couple weeks!

    Staff

    Reviewed by judithmO2910VY() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time. Rooms are beautiful. The Mexican , the steakhouse , the coffee cafe , The Italian restaurant was the best. Staff was amazing Cesar the operation manager was amazing. So was Alfonso Ruiz. Great manager. Our waiter at the pool Vincente was great Sebastian the entertainment was great. All other was good. Had a great time will be back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Totally Misleading Staff

    Reviewed by TaShona J(Houston, Texas) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My husband & I visited the resort in February 2021. We were joined by another couple for a one week stay. We stayed in the Preferred Club and were expecting a grand week of service quality. The resorts cleanliness was above par. The resort staff was really nice upon arrival. The check in was seamless and that was simply for that time. We were introduced to our resort concierge and she was nice and gave us resort details. After day two, we saw her no more. The food was totally mediocre our just outright bad and for the cheese burgers, they only gave 1/4 of a slice - go figure. The Mexican restaurant was closed half the time we were there and no one could give a straight answer regarding restaurant hours. We were totally displeased and I would not recommend this resort to anyone!

    Individual ratings:

    Location

    Location-3

    Service

    Service-2

    Value

    Value-2

    What an experience!

    Reviewed by Z4087PWryanh() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay was excellent. The staff is what makes the place. These people that work there are what makes the place so great. I felt very relaxed and very pampered on the entire trip. The resort is beautiful the food was good but not great except for a couple things that were great but as for hospitality this place was the very best I’ve seen. I hope to make it back because I really felt that they cared! Great people!

    A great stay at a Covid-safe resort!

    Reviewed by lizziegeesam(Montclair, New Jersey) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot recommend dreams Riviera Cancun enough! We’ve been to many Dreams resorts before but this one had particularly good food, great staff and fun group activities. It was a smaller resort compared to some of the others we’ve been to but we really loved it. The entertainment staff is incredibly friendly, fun and motivating! Some of our favorite activities were Learning to make ceviche, guacamole, painting by the ocean, Zumba, and salsa dance class. My kids loved pool volleyball, beach volleyball and all the restaurant options. we always found chairs in a prime location, and didn’t feel that we had to hover over them to keep them. We all felt very safe. A lot of people were wearing masks and all of the staff were wearing masks the entire time. We wore masks when indoors and appreciated that others did, too. The rooms felt very clean and safe. The beach was absolutely beautiful and although there was seaweed washing up on shore at all times they had staff that were constantly cleaning and removing the sea weed for a better view. I can’t recommend this resort enough! It was awesome!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5