Omni Orlando Resort at ChampionsGate

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6758 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Service Below Par

    Reviewed by eurotraveler032003(Long Branch, New Jersey) on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    At these more premium priced hotel resorts, the room and the amenities are often similar. The difference usually lies in the service given (or not) by the staff and sorry to say that Omni Orlando's service was way below par. Room service orders were never delivered, check in staff was not helpful. I expect far more from what is advertised as a premium hotel with a $33/day resort fee. Won't be back.

    Individual ratings:

    Location

    Location-3

    Service

    Service-1

    Customer Service Beyond Your Wildest Expectations

    Reviewed by Merrick700(Celebration, Florida) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Armani and Rosa work at Croc's Poolside Restaurant and if you're really really lucky you'll have them as your servers ! We had a 4 month old and a 2 year old with us, if you've ever had the privilege of dining with a 2 year old then I don't have to tell you how challenging it can be "sometimes". The little darling decided she wanted something that was not on the menu ??. But not to worry, Armani just said that she would do whatever she could to find it, and sure enough that's exactly what she did! However she didn't just bring one specially made sandwich, oh no, she brought 2 in two different kinds of bread because she said she didn't know if the little darling liked wheat or white!!! In that moment that 2 year old looked at Armani as if she was her greatest Hero (think Elsa & Anna)! Rosa was also my Hero! I never wanted for anything when I was poolside, Rosa seemed to read my mind ! And it didn't matter which pool I happened to be at she was always attentive and with a positive happy attitude and sweet sweet smile! FYI: the Buffalo Shrimp are absolutely delicious and the ladies will be happy to serve them as a salad entree(just ask), best lunch ever!!!

    Business meeting that was excellent!

    Reviewed by jjxlr838(Lafayette, California) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great facility and staff for the meeting, the event food was perfect and timely. Enjoyed a dinner out at ZEN, was quite pleased with the service and selections on the menu - excellent sushi and didn't have to leave the property. I was impressed! Highly recommend and I would definitely consider this property for a personal vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing hotel and staff

    Reviewed by sarahbM7994QI() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recently visited this location for a work event and the staff was very accommodating and friendly. Great amenities and something for everyone. There wasn't an issue that the staff couldn't handle for the event and in turn, it went very smoothly.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    The best day ever!

    Reviewed by Bluejilly(San Marcos, Texas) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such an amazing day! Everything was perfect. The pools clean and everything in working order. The most amazing part of the day was our poolside service. We had a wonderful experience with Amari through the Crocs bar. We spent an entire day not having to want for anything. She was always attentive but not hovering. Great gal! We did not stay at the resort. We bought a day pass. I highly recommend this for families with small kids or ladies who just want a fantastic day poolside with great service.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5