Grand Palladium Kantenah Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7521 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Swing and a miss....for us...maybe not you

    Reviewed by MeDHDD8DD5(Pictou, Canada) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are 39,40,7 and 5. We have 14 AI experiences Cuba/DR/Mexico. It is easy to see why the GPK ranking on TA is high, it is a well run facility. My low rating is because of the beach. We chose Palladium for the sprawl and Kantenah section because we liked the mangrove walkways. Stayed peak season (March), adding this review late. Beach: Some areas where wide and what looks like sand is hard packed (like feel the rock through your footwear), in front of Kantenah. Other areas are very narrow with sand "cliffs", in front of colonel. We ending up thinking the best section was between colonel and white sands and would take the trolly to the stop near Posiden. Rocks were ample in the water in all areas.We had bad luck with sargassum (is what it is) that made it hard for us hard core beach people to be in the water. No trouble finding spots, I think many guests just went to the pool mostly. The sargassum aside I didn't like this beach. No complaints about the room, be aware NO COTS! This is what we were told. If you buy Deluxe and have children you are put in a room with two doubles. We would have bought the upgrade to Jr Suite but none were available, I believe customer service tried but the hotel was at capacity. Food/drinks/service: Consistently great, loved the self-serve bloody mary & mamosa section of the breakfast buffet's. We especially enjoyed Chang Thai. I like the no straws policy at the bars. The Cigar Lounge gave us the best drinks of the week, think burnt rosemary G&T, they have all the stock to really up the quality of cocktail. Kids Club: Here is the winner, kids club was excellent. lots of activities. took the kids that came with suits& towels to the pool each day before lunch, they used bright T-shirts and my old lifeguard safety standards were happy with how they monitored. Both our kids love the staff and were always excited to go. there was some screen time, seemed like a movie if there before/during supper and music videos during times of transition. The staff used Whats App to communicate with us. If you prefer pools and have kids that like kids clubs, book it! If beach is top of your list sorry, don't try to convince yourself like i did that it'll be god enough, it not.

    Individual ratings:

    Location

    Location-2

    Service

    Service-5

    Drinks

    Reviewed by kansastrip(Holton, Michigan) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The food was good in the buffets for breakfast. The bars didn't have enough bar tenders and we waited a long time to get drinks. When we did get the drinks, it seemed like they were watered down. The beach bbq was not good. The food by far was the worst.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Our visit

    Reviewed by 68KeithD(Worcestershire, United Kingdom) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at the Kantenah a number of times. This is a wonderful hotel offering something for everyone. Rooms are great the beach is beautiful, pools are kept spotless. The restaurants are excellent. Service is second to none, but best of all are the Mexican people that make your stay so wonderful. Churchill bar is a must!!! Two points I must mention.?? I was disappointed that the small, what was the adults pool close to block 49 now allows children in. What was a beautiful quiet pool where you could sit and read or enjoy a gentle swim or even a chat in the pool it’s now impossible it’s full of children throwing balls together an abundance of inflatables. My only other suggestion would be hot plates in the restaurants. Altogether a great holiday despite having to make a couple of negative comments. Looking forward to our next visit.

    no bed

    Reviewed by Expedition764986() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The pillows and bed cushions have to be changed they have a very strong smell not pleasant The rest of the service is within the parameters the service in the bar is very late in occasions just a person attending and was very desperate

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3

    First Time at Grand Palladium

    Reviewed by travisdunaj() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time while we stayed at the resort. We are planning on this being a yearly trip for us. We will definatly be back. I have told Family and Friends back home about the resort. Overall a great experiance.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4