Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 571 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    September Vacation

    Reviewed by SandiViMo() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This all inclusive resort is stunning from every corner you look at it. From the food, amenities and just customer service I was in awe in how my vacation came together. One of the things I definitely recommend during your stay is to do yoga with the lovely Petra. I promise you one yoga session will have you feeling like a complete new person. She's accommodating to each and every single individual she has the opportunity to work with and makes sure no one falls behind :) Look no further for your next retreat, book here and prepare for an AMAZING vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Amazing ??

    Reviewed by rondhan() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed at this hotel for six nights we had and amazing time. The hotel itself is beautiful and clean food grate. It’s about 40 min from the airport and located in a quiet area. I would like to thank the staff for there amazing service, guest service manager Catalina Adrover she listen to our concerns and address them which made our stay a pleasant experience, also Gerardo Who I think is the hotel manager. The child care staff Dina and Andra were excellent also. I would definitely be go back to this hotel soon. Did not want to leave!

    Entertaining worker

    Reviewed by Vanand818() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Diana, Daniel, Andy and Brandon from entertainment was very nice and wants to involve everyone in activities and make a good time for all the guests ! Gustavo and Alfonso the butler was very attentive and nice and caring towards us always asking us if we need anything and trying to make our trip the best it can!

    Really nice for a starter resort

    Reviewed by 224stevenu(Brooklyn, New York) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We booked this w Jet Blue vacations for our stay feb 17-22, 2019. No greeting or welcome as we have had with most hotel/resorts. Waited 20 minutes before being helped at front desk, (only 1 receptionist). After a day of travel, the last thing you want to do is wait on another line. We then waited for a concierge to show us to our room but nobody showed, finally the porter w our luggage showed us around and to our rooms. Beautiful spacious modern room and furniture w great layout and outdoor jacuzzi. In our room, hasty or sloppy caulk and finishes were noticeable, not a big deal to us. King size bed super comfortable. Pools and beach were awesome. Bring closed straws thermos if you plan on doing pool drinking. A little seaweed in the sea but depends on the day and current. Food was very good wherever we went. Unfortunately w a child, we found it difficult to navigate the restaurant booking system. For some restaurants there was a first come first serve but then it would be booked until 9 or so. It seems to cater to club members who can have their concierge "book" restaurants for them while everyone else gets "steered" to the buffet. And it wasn't even close to capacity at the resort. Also at the time it seems they were understaffed. Special shout out to Dulce, who served poolside for us, but also at the restaurants and the main bar evenings. She was the hardest working gal in the club. The wines were just ok (we're moderate oenophiles), liquors offerings a bit better. My son enjoyed the kids club and made some friends with kids around his age. Special shout out to Andy and Abby who were really great with the kids. Also shout out to the gentleman at the smoothie/dessert bar whose name eludes me but was very nice with our son and you could tell he had kids of his own. Overall we were very happy with our trip and would love to come back with some friends. It was our last international trip and we feel fortunate to have gone. Best wishes to the Majestic, and if you are going or planning on going, you will be have a wonderful time.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Wonderful experience, under the current circumstances

    Reviewed by NaimoolB() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful experience! I was at first skeptical to visit Mexico during the pandemic, but when I saw the measures that the people in Mexico have taken to ensure the safety of visitors, my fears were alleviated. Checking in was easy and all of the workers are very helpful and attentive to their guests. Because of COVID19, we didn’t anticipate too much, but management and the workers did everything they could to make our stay worth it. Do not expect everything to be perfect; after all, this is a pandemic and new reality that we are living in. Dinner service was slow for our first two nights, but when my wife voiced her concern about this to concierge, Catalina and Gerardo from guest service did everything in their ability to make our remaining stay significantly better, and dinner came out significantly faster thereafter. I was concerned that since there was not that many children at the resort, that my son would not enjoy himself. Diana and Andrea at the kids club proved me wrong. For those who were wondering if the resort is family friendly, do not worry - these two ladies will make their stay very well worth it. They have kept my son thoroughly entertained for the entire week... so much so that my son would rather spend the day at the kids club rather than with me and his mother. They’ve put in a lot of hard work, love and care for Noah, and even if he was the only kid at the club at times, he never felt bored or alone. It’s a shame we didn’t get to take our teenage daughters with us, but we’ll be doing so next time. Special thanks to Catalina, Gerardo, Andrea and Diana for making our experience very well worth it! Also, special commendation to the rest of the staff. They are all very hard workers who juggle multiple tasks and do everything that they can to make you feel pampered and welcomed. They made us feel like not just guests, but like family at the resort. I’m already looking for dates to return.