Sun Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7781 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Generally a great place, but a few areas for improvement

    Reviewed by meowmeow_7(Saint Paul, Minnesota) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just spent 6 days here. If you're looking for a resort with not a lot going on (which is what we wanted), this place is for you. Room: No complaints. Clean, comfortable with nice amenities. It's curious that the room was first stocked with Chi products but was restocked with their spa products. Beach: The first two days it was great. Then the waves and wind took away most of the sand and left about a five foot drop down to the water level. So that left the... Pools: If you don't get up early and claim a chair by one of the pools, especially the party pool, you're out of luck for the day. There are signs posted that state that items will be removed when unattended for an hour, but that never happened. The pools themselves are nice and the entertainment staff were great. Food and drink: Amazing food. Great variety and service was usually excellent (although I could have done without the "yummy, yummy, yummy" when a waiter put my plate down). For drinks, if you want the top shelf liquor, you must ask for it or you'll get the in-house stuff. Shows: Don't miss the fire show on the beach. The others were on the cheesy side in an outdated and stuffy ballroom. Membership: It's easy to avoid the membership sales pitch. We were cornered once and after a few nos, we were left alone. COVID precautions: This is why we choose this resort. Everyone was mask-compliant and I felt 100% safe both personally and in terms of COVID. Getting around Cancun: Take the $1 red bus instead of a taxi.

    Can't Wait to Come Back

    Reviewed by Marnel G(Pahrump, Nevada) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were scheduled to come the week of our 20th anniversary last October. Instead I spent our anniversary in the hospital and was diagnosed with leukemia :-( Our anniversary trip is now rescheduled for May 12-19, 2021. I can't wait to write a wonderful review. This will be our 18th visit to Sun Palace and absolutely love this resort. Thank you for making the refund process so easy for us last October. See ya soon!

    Pandemic travel 2021

    Reviewed by AlexD041109() on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There’s a lot to be said about this place. They do such a great job keeping everyone safe and everything clean and sanitized! Atmosphere was great, food amazing and everyone is always ready to help. Best trip ever in a long time (well since July 2019 at least)

    Great Spring Break at Sun Palace!

    Reviewed by lanina7(Monterey, California) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had an amazing time at the Sun Palace, room was large with a nice view ( Iwas at the 5th floor perfect location), bed, pillows, bathroom were cleaned and well sanitized, bed is comfortable,room size was perfect and location was great. Pool was awesome, water temp was warm. I enjoyed the DJ's music at the bar, the 70's and Fire shows, SPA was a bit pricey but i still did a couple of massages.Leonardo at the SPA was very professional. I was impressed with Chef's Alfredo excellent dishes at Aurora's restaurant. Italian restaurant was also great with their pasta special and meats. Their manager and staff were very attentive. Thanks to Emilio, Daniel, Silvio ( pool servers), Karina , Ileana, Manuela, Chef Alfredo, Leonardo and Jorge for their oustanding customer service. Gracias por el servicio de primera que me ofrecieron en Sun Palace. Pase unos dias inolvidables.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Amazing Hotel to visit in Cancun !!! Or Palace in Isla Muejres

    Reviewed by Roy R(McAllen, Texas) on Apr 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In 2019 we visited Palace in Isla Mujeres. 2020 we stayed at Sun Palace and it is a beautiful place to stay. The beach is beautiful and the service is World Class. They take care of you in a way that you feel like you are the only one there. We just returned from another week in March 2021 and again the service was outstanding. I strongly recommend this All Inclusive All Adult hotel. It has a little of both, if you want to have a good time at the party pool or just relax at the serenity pool. Food was amazing from all 4 restaurants !!!! At the breakfast buffet ask for Felipe. At the Thai restaurant ask for Adriana and at the pool bar you will get good service from Francisco