Sonesta Ocean Point Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 202 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Favourite destination & Hotel!!

    Reviewed by Lori W() on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have visited the Sonesta Ocean Point twice now. I liked it very much before, but this time I loved it!! I’m spoiled now, I don’t want to stay anywhere else on the island. The staff, every single person from security to the cafe gals, to the housekeepers are authentically friendly and helpful. Amazing service! The food is very good and the view 5* from the Azul restaurant. The pool is lovely and Sheryl the bartender is awesome. Sharon and many others at the Ocean Point Terrace are great too. The front desk very friendly and I could go on. I loved our room which was a lovely extra large room with an ocean view. Can’t wait to return!

    Fantastic Trip in January 2021

    Reviewed by D5753PZpatriciaw() on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from a fantastic trip to the Sonesta Ocean Point resort. I cannot say enough about the staff! They were friendly, prompt, and gave some of the best service I have ever had at any resort. From the sales staff to the housekeeping staff and maintenance, there wasn't a single employee who wasn't always willing to help. Special shout out to Akeem and Damian at Martin's bar in the lobby. They took such good care of me and always knew what I needed. The server Pauline was just outstanding as well. She waited on me that Point Restaurant and other areas around the resort. She was so professional and kind and certainly an asset to the team. Thank you all for a great week!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Best service I've ever experienced! These people rock!

    Reviewed by katepM4845FP() on Jan 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was outstanding. Every. Single. Employee. The bartenders (Ramon, Eddie and Ameer), the entertainment staff (Melissa and Phillipe), the security staff, the spa staff, the front desk staff, the cleaning staff, the waiters and waitresses - everyone was amazing. I wish I remembered more of their names so I could give them all shout outs. Every request was granted quickly. Ask room service for a Coors Light? They bring a 6 pack. Ask them to make you a special drink? No problem. The buffet is about to close and you still want toast? Here is a plate of all varieties I toasted for you to make sure you get what you want. And they all seemed to remember each guest's preferences somehow. They are beyond friendly and were wonderful to chat with. Ramon and Eddie let me practice my Spanish. Melissa and Phillipe listened to me talk about my special needs son and even video chatted with him. I simply cannot say enough about the people here. I should mention that the room and resort in general were large, clean and well furnished, the excursions were excellent (there is some amazing snorkeling here!), it was easy to get around and I felt incredibly safe, even outside of the resort. The beaches are gorgeous and the water is the clearest blue I've ever seen. The weather could not have been more perfect. The oceanside massage was incredible. The food was fantastic and there was a great variety (many of us agreed the pizza was exceptionally good). The hotel is right next to the airport which is very convenient and great for plane watching, but the planes are loud (didn't bother me, but it might bother others). That is literally the only potential negative I can think of. This whole place if fantastic, but the people and service beyond anything I could imagine. Go visit. You won't regret it!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Don't believe the website pictures or No customer service at all

    Reviewed by 562syh(Staten Island, New York) on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel has not recovered from the hurricane destruction a couple of years ago!!! It looks as they gave the cheaper bidder the contract to rebuild. I visited for a bday travel with several friends and we all had a horrible stay wonderful time on the island but the OCEAN POINT was a BIG COSTLY DISSAPPOINT!! The walls are solid white no pictures no artwork just bare like a prison. For the high price of this so called luxury hotel they charge, they offer cheap service and food options/choices. The fail to mention that if you want to enjoy the "nice" restaurants on the property. You must book way ahead of schedule. We arrived and the reservations were booked for 4 wks out...smh The housekeeper was the only nice person and the cart driver. The manager, front desk staff and handlers were all mean and rude. They favored "European like" complexion and frequently begged for trips when not deserving!!! The all inclusive was cheap liquor and once the bottle (s) were finished they will NOT be replenish. We stayed for a total of 7 days....MY FRIENDS AND I SPENT WELL OVER 5000 EACH TO STAY AT THIS LUXURY HOTEL.....PLEASE BEAWARE!!!! WE WERE GUESTS BEFORE THE PANDEMIC HIT. DO NOT WASTE YOUR MONIES!!!!

    Individual ratings:

    Service

    Service-1

    Sonesta Ocean Point Resort

    Reviewed by J6372OBchrish() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Sonesta is a great resort. The room was clean, pools were immaculate and the food was very well prepared. Ramon, the 4th floor bartender worked very hard and kept up with fast and friendly service. Diana, the Hostess at the Azule restaurant provided excellent service an kept the coffee coming (even when they weren't open yet) All the staff are friendly, courteous and do everything the can to ensure your stay is comfortable. I cannot say enough about how well we were treated! I highly reccomend the Sonesta to anyone considering a Caribbean vacation. Sint Maarten is a small island (38 square miles) so shopping and activities are only a few minutes away.