Couples Swept Away

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6754 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Couples Swept Away - Covid Style 2020

    Reviewed by scomar(Lee's Summit, Missouri) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked this trip out a year in advance, pushed it back once, then when looking at Jamaica Covid vs USA, it looked safer to be in Jamaica. I had been traveling for work Sep thru Oct via flying and had no issues. So we decided to go for it. Back 7 days now and knock on wood, no Covid! Our travels to Couples Swept Away (CSA) in Negril Jamaica started off with flying out of Kansas City to Orlando (the only non-stop Southwest has to Florida due to the change in their schedule because of Covid-19). We stayed at the Hyatt located inside the Orlando airport on Friday. Vey nice hotel, rooms were big and everything was clean. The Hyatt has a roof top pool located on the 6th floor, which we took advantage of. We order drinks and they bring them to the pool (there is a phone on the wall you are supposed to use, but didn’t work so we called from our cell phones) and they had them there in about 20 minutes. The pool area was nice, had palm trees and you watch plains take off from the airport. On Saturday morning, we simply left the hotel walked about 50 feet and we were at the security checkpoint, which was the line was very short as we were flying during a pandemic. We had received our negative covid-19 test 6 day prior to our Jamaica flight date. We got online to apply for the Jamaica Travel Authorization, which came back within 5 minutes of applying. When flying Southwest, you check in to get your boarding pass you must show you negative covid-19 test and travel authorization to the agent. If everything is in order, they stamp you boarding pass with a big red “Documents OK”. This must be on your boarding pass for you to board the plane and they warn you about this multiple times while waiting for our flight. We boarded the plane and 2 hours later were landing in Jamaica. At Montego Bay Airport, they will check your temperature and give you a piece of paper with your temperature on it. You then are called to a table where you sit down and give them the temperature paper and covid-19 test results etc. go over some questions with a Jamaican health official. Apparently, the message the officials give to everyone is not consistent. We talked to a few people and they had told us things they were told that were different from what we were told. All in all, it was a smooth process and we were out of the airport in about 30 minutes. Although this was our 8th time to Jamaica, it was our first time to a Couples resort. Negril is our favorite area of Jamaica, very laid back and as they say in Jamaica, “The West end is the best end”. CSA is located right about the middle of the world famous 7 Mile Beach. We did not use the Couples transportation (we did use it going back to the airport), as we have a great tour guide we have used our last 6 times to Jamaica and he took us to CSA. We stopped at Miss Lily's for lunch located at the Skylark Negril Beach Resort, just down the road from CSA and had a very good lunch there. Arriving at CSA (90 minutes from the airport), we had to wear a mask and have a temperature check. They provide you with a welcome drink as you arrive. Check in is to the right as you first walk into the main lobby. It was quick and easy. Be sure to ask for you $100 per room resort credit by showing your negative covid-19 test results. All employees wore mask, even when outside. A CSA employee collected our luggage and took us to our room, 3315 (OCEAN VERANDAH SUITE). We did not have a view of the ocean as a lot of vegetation blocking it. This was not a bad thing, as it was very lush and tropical. Even some of the suite right on the beach had vegetations locking the view for some suites. Our room had A/C which worked great and a TV with a lot of channels. Also, a small fridge that they stock daily as long as you leave a filled out form the night before for what you want the next day. They also provided a continental breakfast delivered to your room, which you must leave a form on the door for this as well. The rooms were cleaned daily. We did have an issue with our blow-dryer, which took 3 days for somebody to look at (we called everyday about it), not a big deal though. I think they could add some shelfs in the restroom for more area to store your toiletries. Around prime showering time 6 to 7 pm, hot water was a hit or miss. We loved the ceiling fan on the balcony. We took a few command strip hooks for extra hanging space; we also brought some extra hangers and were glad we did. No elevators in the buildings, which helped to burn off all the great food we had. We mainly ate at THE PALMS, which is buffet style, but with covid-19, they served up the food to you. They changed the menu for the most part each day and usually had a station where they would prepare a fresh dish. PATOIS PATIO, which was sit down and order style, this usually took about an hour to hour and a half to eat here. CABANA GRILL, you can get a quick bite from a limited menu. All the food we had was good, but the hamburgers we had twice were always overcooked. They check your temperature before you enter at each restaurant and must wear a mask to be seated, except the CABANA GRILL. We did not eat at the FEATHERS or LEMON GRASS, as we did not want to have dinners that take two to three hours. The resort was about 50% full. There were plenty of loungers and shade at the beach. We could only find one towel hut for beach towels, which is at the South end of the resort. Beach was spectacular as always. If you walk the beach to the South it is blocked by a building, but you can continue if you go in to the water and go around the building. To the North it was walkable. At both locations CSA security stops you and ask for your room number then you can proceed. Beach vendor we very present, but we are use to that after all of our times here. The beach vendors cannot come on to the CSA property, but even walking on the side walk they would still try to get your attention by yelling at you. The two main pools we nice and refreshing. The pool at the North end was much quieter than the South end, which has the swim up bar. The hot tubs had a good temperature, but most did not have very powerful jets and the timer did not work half the time. Due to covid-19 all bars close at 11PM and if you are a dancer the disco was closed. We enjoyed the bonfire on the beach (even if they did have trouble keeping it going). We also went to the mixology class, which was fun and you leave felling pretty good after trying the 4 or 5 martinis they show you how to make. They even have a very small casino. The sports/spa complex across the street was very nice. Even if you do not use it, you should check it out, very quiet over there. Overall, we had a great time. The resort was very nice and we would return here again sometime.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Stanley Portrait Studio

    Reviewed by Blue-eyes_Helen() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Friday evening we met the most talented portrait artist I have ever had the pleasure to meet at the entrance to dinner at the palms. Stanley worked with us to capture the bride and groom on the most magical day of their life. He returned to the resort to get a picture and worked tirelessly to complete it. He set up a special reveal party. The group in attendance were speechless when the portrait was revealed. Not only is he an incredibly talented artist, he was a wonderful gentleman. This will be treasured for a lifetime. I highly recommend commissioning Stanley, you will be amazed.

    Deidra’s Paradise

    Reviewed by deidrab615() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I had our second trip to Couples Swept Away October 24-Nov 1 2020. It was greater than expected even with the COVID issues. We felt safe they sanitized and checked all guests temperatures at breakfast. The staff is out of this world! Hard to name a couple because every staff member was extraordinary! The guests were terrific. We met some really cool people we still keep in touch with! There were some rainy days but we were fortunate to have some sunny ones too before we left. But even with the rain it was a trip to remember. I am so ready to go back! After visiting other Jamaican resorts this one is the best by far! It feels like the Caribbean, not so commercial. If you choose this resort you won’t be disappointed! And you’ll be ready to go back too! ??????One Love

    Our favorite place to stay in Negril

    Reviewed by Karen Z(keego harbor, michigan) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    3 of us couples stayed 9 days. We love the Atrium rooms & they have done a nice job remodeling. Everything was squeaky clean, The food was good at all restaurants. The desserts are very small, but you can have as many as you want. Joshshia in the Palms was very cheerful & hard working. She checked on us to make sure we were enjoying the food. She also was nice to talk to. We enjoyed Brenda in Patios & at the Beach Grill. Donna-Kay was serving drinks at the Beach Grill & she was gracious and very friendly. All the chefs at Palms were helpful & friendly at the buffet. The Violinist in Palms was exceptional. We really enjoyed his songs. The other entertainment in Palms were really good as well.. We took the glass bottom boat & it was a blast. Julian & Gaveon are a good team. Julian was so funny & ended every sentence with OH... MY.... GOD..... We were cracking up. Loved his expertise & funny jokes. We appreciated Gaveon putting our cell phones down on the glass so we could record the scenery for a few minutes. The scenic ride along 7 mile beach on the return was really nice. Orlando, Trishanna & Deville at the beach bar were so much fun. Drinks were made well & tasty. They took great care of us. Staff all wore masks, but we only had to wear them when entering the restaurants or gift shop. You had to wear them at Palms while at the buffet. The safety & cleaning was in place & we were pleased with all Couples is doing to combat Covid. There was hand sanitizer at every entrance to restaurants and other areas. We can all agree that the front desk staff were cheerful & helpful upon arrival. That was a pleasant surprise. We spent a few hours over at the sports club while it rained. We enjoyed playing pool & the service was good at the smoothie bar for beer or smoothies. Couples: Please replace the pool balls & pool table. It seems they are 40 plus years old & pretty beaten up. Don't let Covid scare you from coming to Jamaica. We felt safer there then back in the States.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    A Wonderful escape!

    Reviewed by s01kent() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first visit to Couples Swept Away. The property is gorgeous with a beautiful beach and lush gardens. We were a little concerned with traveling due to COVID but were happy to see very strict adherence to health protocols and sanitizing. I have to say that if the US followed similar practices we would be in a much better place. The food was excellent in all restaurants, but we especially enjoyed Patois and Feathers. The only one that was lacking was the Beach Grill - they could work on that. The rooms are smaller than what we have experienced at other Couples but there is such a lovely outdoor living space it wasn't any issue. We enjoyed the spa and the massage I had was one of the best ever. I would highly recommend this resort. We felt very safe due to the health protocols.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5