TripAdvisor Traveler Rating

We've visited this resort many times as the beach is one of the best in the Caribbean and the value for all you get is really hard to beat. The people who work there really make the resort a special place for us and we will be back. This review is going to center on a few areas I think the resort can greatly improve upon. First, they offer a pre check-in portal through their Romance Rewards program. We've utilized this before and every time, including on this trip, none of the information translates to the resort upon arrival. As repeat guests, we've earned points and were entitled to gifts for this trip. We elected our gift, gave the size and that, nor the other items we earned were ready for us upon arrival. Also, none of the reservations we made in advance for dinner/excursions nor our requests for the in-suite mini bar were on record. We had to visit the Guest Sevices desk to get our gifts and re-do all the reservations, plus fill out a new form, wait 24 hours, to receive our mini bar requests. This should be a really simple thing to fix and it's very frustrating to think you'll have these items taken care of so you don't have to do so upon arrival. We always book a couples massage and it generally has been a good value. Not any longer. The price has risen to $360/couple and our lead massuese recommended we try the CBD oil treatment and said if we didn't care for it, we didn't have to buy afterwards. Turns out, that spoonful or more of CBD oil cost us an additional $40/person. We didn't ask if the treatment costs more and should have, but if they want their associates to try to sell add-ons, it should be dislcosed up front that it is an additional cost. I didn't care for that. Really the first time we sort of fell like a "number". The main pool at the south end of the resort needs a lot of updating. It's really small and looks the same as it did on our first visit almost 20 years ago. There's a large area between buildings not too far away that could be a great spot to build a larger, updated main pool. I think the resort would do well to consider that. The beach is, of course, the crown jewel, but a killer pool also goes a long way on vacation. Best of both worlds! We noticed some pretty bad sections behind the Martini Bar that need repair and were pretty easy to spot for anyone visiting. There's probably other areas we didn't notice, but seeing those things while getting "taken" at the Spa didn't set well either. All in all, the focus on customer service from upper management needs a refresh in my opinion. in adidtion to the above, out of nowhere, the menu was completely changed at the martini bar and many items were taken off and puzzling ones were added. The bartenders had to re-learn many drinks on the fly and without prior notice. One martini called "Key Lime Pie" mixed a ctirus with a rum cream. Everyone I saw get one had their ingredients breaking apart not long after the drink was poured. The mix doesn't work and I'm shocked someone didn't check that first before rolling it out. Also, the font is half the size of the previous menu and was very hard to read. This just made no sense to us nor any of the other guests. If it ain't broke... As always, the stafff are largely wonderful. They do an excellent job, are very friendley and welcoming to all guests who choose to engage with them. Not all are like that and that's ok. The grounds are regularly kept pristine, our room was cleaned every day and we received turn down service on top of that. Food is ok to excellent and there is plenty of variety to keep things interesting througout your stay. Drinks include top shelf liquor, all the bartenders are very skilled, some are engaging some keep to themselves. A friendly "hello" and "thank you" go a long way. I don't think they get paid nearly enough for what they do. We will be back, do not hesitate to book a stay at this place! You will love it.

Took a little time to get the restaurants down, but good service & great location. Will definitely book again

We go to Jamaica every year and at least twice a year. Negril,,we love going there but the two hours mini van bus ride is very long after your flight so prepare yourself for a bumpy ride too… The greeting is very smooth and nice. The lobby is small,but it s ok no need for large fancy lobby right! 9 out 10 staff are all very nice and smiling all the time. Now the rooms! Rooms are average,clean,but be aware if you are in the garden part,specially where are those sections number 9 ,and 10 section it is super noisy at night,and day time,it like sleeping on the high way,the windows and doors are not sealing well,and the street is like not even a hundred feet away and lots and lots of traffic going by all day long ,,starting very early in the morning too. Even having your coffee early in the morning on your balcony is annoying because of the traffic noises.We did not know that… We would like to go back,but with a room on ocean front,it will be worth it,i am sure it must be so amazing waking the ofean waves instead of the cars and motorbikes!!! The beach is simply amazing and super long,you are on the 7 miles beach. You can walk in the water with beautiful clear and sandy ,,no weeds there like in Montego Bay area.We fell in love with that beach and the ocean. Also during the day time at the beach,it is very very quiet,no drunk screamers like around those pools,not that we are pool people but i ve never experienced such a super quiet place during the day time.. On the beach,if you want a drink,you need to go,so no waiters that brings you drinks to you,though I don t mind that at all.. Now as for food,and restaurants. All the food is good,but there is not a lot of choices,specially at the buffet for lunch,it is very limited in variety! They should have more restaurents for lunch and sometimes beach BBQ which there is no activities at all..There is two snaks and bar ,but my first day experience was not that great … Restaurant a la carte,or to reserve for dinner,they are only two available! And one is a very little one ,inside place too ,but it was indeed really great food for our last dinner ,but again been inside that little closed place humm no I would have preferred an open place near the ocean! We will go back,but with a better emplacement of our room… We do recommend Couples Swept Away.

This is a great resort. Some travel info first, it is about 9-10 hours flight from London and a further 2 hours from Montego Bay airport so you won't get here until about 2am UK time, so it's a long day. Check in was very quick and we were shown to our room, Atrium room, and then went and got some food. The food is excellent here: great choice for breakfast - egg and waffle/pancake stations, buffet help yourself everything you could want The resort is on a lovely beach and the sea is very shallow for a long way so no chance of being out of your depth. Plenty of sun loungers both by the sea and by the pools. There are sellers going up down the beach, mainly selling weed and such like and you get to know each other over a week, even if you just say no. Lunch is very good, buffet in the main restaurant or set menu items in different places - all very good. There are numerous bars but a big shout out to the Martini bar people as they were great and we drank there every evening. evening food was excellent, plenty of choice, two restaurants need booking but we had no problem getting in these. The room was ok. Plenty big enough but the lighting was very dim and it's not possible to read in the evening in the room if you wanted to as there are no decent lights. the resort, and all the other ones as well, are off a main road so there is traffic noise. there was a lovely balcony with a hammock but a couple of chairs would have been great so we could have sat out there in comfort. the staff are excellent, friendly and helpful. Could not have asked for more. big shout out to Shania who learned our names and said hello to us personally each day. evening entertainment is very good - highlight was Leo Carmichael. there are plenty of activities you can do there, snorkelling, go out on boats etc, so never need to be bored. Superb gym and lengths pool across the road which we used every day. Great changing rooms there as well. All in all this is a great place to come on holiday. It's a shame we had rain every day we were there!

It is ALWAYS amazing! We are repeater's! The people that work there make it incredible! I have been all over the world and I never repeat a vacation because how will I see the world if I do that BUT- I have been to this resort 7 times - I can't help it- it is exactly like the brochure pictures and it never disappoints!