Couples Swept Away reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

7707 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not good

331douglash (Newbury, United Kingdom) on Jul 14, 2024

We saved all year and researched reviews and hotels We chose couples as it was a 5 star and looked beautiful Having stayed at a 5 Star resort the previous year in dom republic Couples was not even in the same league as this hotel,definitely not a 5 star more like a 3 star hotel Grounds need a lot of work doing to them as do the rooms Our room was supposedly an refurbished room,I would be asking for a refund from the people that done it We were there during the hurricane so understood that services would be limited during this time The manager Karen was amazing and always on hand for help Some staff were lovely other not so and need help with the attitude. Food was ok but I wouldn’t say amazing,breakfast was the only meal they got right. Beach is beautiful,plenty of sunbeds and shaded areas. Maid service for our room wasn’t the best,my wife made the bed more often than not. All in all a not very good holiday which was a shame considering the cost. Would definitely not return to this hotel

TripAdvisor users rated this property 3 out of 5

Our opinion

sadie u (Cambridge, United Kingdom) on Jul 13, 2024

This hotel was chosen with great care, we save hard all year to go away to somewhere special with a high rating. After going abroad for many years we feel we have a good understanding of ratings. This hotel is not a five star hotel, more like a high three to low four. The grounds are lovely although need more upkeep. The food was ok to good at times, and the choices were limited during our stay. The maid service by the main maid to our room was really good, other times dismal. The mini bar service was at time non existent even though i had asked at reception for the cards to tick and place on the handle, and also try to use the app which didnt work. A lot of the staff are really good some not! We did get the ants in our room at night which seems to be their wake time and also mosquitos outside our room. We were there during Hurricane Beryl, and the manager of the hotel was amazing, she kept us well informed, gave us extra water, towels and STILL provided us with food by keeping certain restaurants open during this difficult time. The manager Karen was onsite during the hurricane and everyday thereafter, making sure the guests were catered for and also clearing the hotel debris that occured. This is even when the staff were not sure if their families were ok. This is truly heartwarming and we were humbled with this, even offering to help with the clearup. I am talking pre hurricane now, i feel they need to widen their choices of food at the buffet restaurants, we talked to other UK people who had been their in Jan, and they noticed a massive difference with this, attitudes with some minimal staff needs improving. The beach is amazing, sunbeds lovely plentiful, yes the beach sellers can become annoying they are there everyday, but are kept at bay by the security, do not engage with the handshake unless you want to purchase anything, as a couple of them will make it appear they are giving you a free bracelet but trust me it is not! Just tell them politely NO THANK YOU, and they will leave you alone. The musicians are lovely and yes we tipped them, they are friendly and its lovely to hear the music. We felt the entertainment at night ended way too soon, unless you wanted to go to the piano bar, but we are not really karaoke singers, so ended up bk in the room early. We did one excursion (due to the others being cancelled because of the hurricane). This was the Jamwest ATV experience, this was a great day out and we would highly recommend. Hope this helps with making a decision.

TripAdvisor users rated this property 5 out of 5

Absolute perfection ??

Abbie G on Jul 12, 2024

This is a late review, just because we felt that the thousands of 5 star reviews on here already tell a future visitor everything they need to know; this place is perfection. We travelled for our honeymoon in July last year and I can promise you one thing, you will love every bit of this hotel and you will most definitely fall in love with Jamaica. It probably helped that we aren’t “5 star people” and we visited this particular hotel as a treat for our honeymoon. Regardless of this, we spoke to many guests on our stay who already set the bar high from previous 5* hotels, and everyone agreed this was the best they’d been to. Food was outstanding, service was impeccable, entertainment was incredible, the atmosphere was amazing. I genuinely cannot think of one single flaw. Shoutouts would be to Hakeem, Tevin, Shania, Davion, Shayane, Dee, Abi, Julian. But honestly, every member of staff works hard, genuinely cares and values friendships you make with them, and most importantly, they make you feel like you’re at home. We had the most amazing honeymoon and there hasn’t been a single day in the last year I haven’t thought about Couples Swept Away. I hope and pray we will be able to come back and visit one day. Please be aware unless it’s changed over the last year, you will be allowed to use the Couples lounge in the airport when you lounge, and free transfer included to and from the hotel. We didn’t know this and ended up using the transfer we had booked which was a little shocking and much less luxurious than the couples transfer. The transfer and lounge included with couples were brilliant. A truly remarkable holiday. Perfect, special and any other positive adjectives you can think of. Thank you, Couples Swept Away, for the most perfect honeymoon we could have dreamed of. We will honestly never forget you ??

TripAdvisor users rated this property 3 out of 5

100$ stolen from safe.

William M (Stoke-on-Trent, United Kingdom) on Jul 05, 2024

Good holiday, beds were great. Only problem ee had we found 100$ stolen from the safe. Hotel said they would investigate it and get in touch with us as it was the day before we left when we discovered the money missing. We have not heard anything from them even though I have emailed them, surprise suprise.

TripAdvisor users rated this property 5 out of 5

Unmatched Vibes! True paradise.

Tarey H (Columbus, Ohio) on Jun 28, 2024

From the moment we arrived we were greeted with smiles and that was the constant the whole trip! The grounds were beautiful and easy to navigate. I loved all the kitties that were around. A lovely place for them to roam. Orlando, Shania and Royston ( I know I spelled it wrong) stood out and really made us feel at home. Although we spent most of our time in the resort, the local people that we did meet were so welcoming and always willing to share. The vibe at the resort, and Negril, was unmatched. I will return to couples as many times as I can and explore more of this wonderful island. Negril owes us nothing!

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