TripAdvisor Traveler Rating

Currently here, at our home away from home The place where my husband and I get to reconnect, after a year of doing, we get to just be. This year I took a different approach, knowing I need time to relax, but also knowing I needed to take care of Me again. I signed up for a personal training session, which is included in our visit. For the past five days I’ve trained with Trevaun. I also attended his aqua fitness class at 3 o’clock yesterday, his great energy, fueled an amazing class for all, his largest class ever. Not only has his instruction reminded me how strong I am, it lifted my spirit to reach for more. Last year while here at the same time, we were awoken at 5:30 AM with the cheers from the yearly reggae marathon that’s run in front of the hotel. Because of Trevaun this year, I will be running in it . Couple swept away should be proud to employ such a mature and charismatic young man. Thank you, Trevaun for making me believe in myself again.

The concierge desk staff demonstrated significant incompetence. When calling to book activities, they often provide incorrect information or alter reservations without any prior notification. This is extremely frustrating, especially when you’ve planned your week in advance, only to find out your plans have been disrupted. If you need to book something, I highly recommend visiting the desk in person to avoid these issues. Overall, a truly disappointing experience.

As usual the beach was soft and warm. There was plenty of food choices for most people. We did notice there are fewer things to choose from than past visits but you shouldn’t go away hungry. Shaggy and Super Spider-Man did a great job keeping my wife safe underwater. Unfortunately a tropical storm came through and flooded out the roads so a lot of the staff went home early. All the remaining staff pitched in for dinner at the Palms, it was pretty busy because it was the only restaurant open. It was good to see KAREN running back and forth bringing out food for us so we never ran out. Don’t forget to visit the Martini bar, the guys don’t skimp on the liquor. We did have an issue with the shower not draining too well so we called the switchboard and maintenance was at our door in 10 minutes to fix the blockage. We didn’t see too many cats as in the past.

3rd time staying at Couples Swept Away, 4th time in Jamaica. Always an amazing time and keeps us coming back to this resort. Food is great, coffee bar is excellent, beach is stunning, and the staff is nothing short of incredible. Special shout out to everyone on Dive Team who are top tier and always provide an amazing vibe and experience. Especially looking forward to dive again on Lost Fin Reef! Thanks for the great time, we will be back!

The resort is beautiful and the beach is stunning. We are very happy with our guest room, and really like the rustic feel of the resort. However, I would warn anyone that is interested in this resort where dining à la carte is a priority that this is not the place for you. The dining options at this resort are extremely misleading. This resort requires you to book 3 days in advance, but it only allows one reservation at a time. So having arrived on Sunday and being halfway through our one week vacation, we have not yet dined in either of the two restaurants because our first reservation is tonight (Wednesday) and we have a second reservation for the other restaurant tomorrow night, and I can’t book beyond that because the system only allows one reservation at a time. So for the final two nights of our 1 week vacation we can’t book an a la carte restaurant and by the time I vacate my reservation to be able to book one, it will be fully booked. The food in the buffet restaurant is very mediocre and the buffet is our least favourite option at any resort. We are foodies that seek out a la carte dining. I have no problem with resorts requiring reservations, but I have never experienced such a limiting situation at other all inclusive resort brands. I would not return to this brand because of this issue - it is very disappointing!