Sheraton New York Times Square Hotel

I’m very unhappy wit my recent stay at the Sheraton. Upon checking into our room my husband and I were given two small double beds instead of a queen sized. I called the front desk but was transferred all around and put on hold. Finally, I was able to speak to someone who stated that we booked the room that way. I’m not sure why we would purposely book two double beds, the room should have been one queen.. I was told there was nothing they could do to accommodate us and then was rudely hung up on. Considering we are Sheraton VIPs I’m very upset. My family and I will be reconsidering future stays elsewhere, as they were very unaccommodating.

Front desk service is very poor compare to other hotels(Marriott, Westin). Room is Small and Furnitures are scratched and cracked. Restroom needs to update. One thing I like-- Location. Very close to Central Park and Times Square Stayed High Floor. As a Bonvoy member, don't recommend this hotel.

Absolutely exceptional staff, service and the genuine quality of people at the Sheraton New York Times Square. Our stay was far beyond our expectations. It was a special time celebrating our daughters birthdays as well as the holidays but it was our hotel experience that truly made the trip incredible. Jermaine and another gal at check in set the tone in the most friendly way. They were so sincere and helpful and truly just a joy to talk with. And the beyond amazing beautiful room is something we will will never forget. The location to all that the city has to offer can't be beat. It is nice to be just slightly removed from the true chaos right near the heart of times square but still close enough to everything you want to see. We were bursting with joy and gratitude thanks to all the kind people at the Sheraton Times Square who made this experience so memorable. Words cannot properly express how appreciative we are for the most wonderful long weekend. We are excited to return to this property next year!

I like to stay in Times Square which is centrally located to my desired tourist spots. I found this hotel was a much better location and option than Marriott Marquis where I usually stay. I chose the Sheraton because it offered Concierge and I really enjoyed their facility. This hotel is not as overwhelming as Marquis and also closer to Central Park and Rockefeller Center. The rooms were nice and very clean and the staff was friendly. The Breakfast was nice at Concierge and they also have other options within the hotel. I felt safe walking in the areas surrounding this hotel. I highly recommend!

Visited late November atmosphere was amazing,Christmas decor everywhere,stayed at Sheraton times sq,great hotel nothing too much trouble,bed a little on the small side but we are tall,this was our second visit to New York and still need to go back as still things to do