Sheraton New York Times Square Hotel

We just checked into this “hotel” and we had booked a club level room. For our honeymoon... Right from the start our experience was terrible! The bellman showed us into reception and directed us to a counter where the lady was very rude and just asked if we were platinum members. No we are not, so she had a hissyfit and continued anyway. We go to our room and i decided i better put our passports etc in the safe.... look everywhere, No Safe! In a sheraton?! Really? I called up guest services and they said they would send someone to sort it out. We waited a few minutes and then headed out for dinner. Come back to a message on our phone saying they can not put a safe in that room, but they can move us. Fair enough. By this time we have noticed that the duvet cover on the bed is totally stuffed! All of the filling inside it has been cooked in a dryer and is all in big hard balls inside it. See photos attached. Told them about this, no apology, no service... just sent a bellman to move us. Was told we were going up from 44th flood to 47th... bellman arrives with keys to a lower floor room! Go to this room.... it does have a safe... the duvet still has the same problem! And bonus, the bathroom is smaller and we now have a shub (shower over bath) instead of a nice big shower! Pathetic. The minibar in this room is also locked and cant be used.... In their room features list online they also say that the rooms have USB ports.... neither of these two rooms have! So all in all, so far a terrible experience at this hotel! Still need to get through 3 nights here. I stay at good hotels all around the world, and this hotel is way off parr!

THe people were very friendly. Room was kind of tight but nice. Room service good. The location was awesome and right in the middle of it all. Close to everything from Tiimes Square to Central park. Subway down to ferry, 911. Gym was awesome if you are in to that. Subway stations very close. Will stay here again when we go.

Stayed here again from 3 rd to 9 th February, within 24 hours I discovered I had been twice for my room! Had to wait ten days and constant phone calls to get it refunded, I went for an upgrade on my arrival, and as the left me with no spending money on my credit card, I was told I need not pay for the upgrade, they also gave me 150 dollars room credit with I never used, on my return home I found they had charged me for the upgrade, and despite my credit card company getting involved, that refused to refund over 300 euros that was promised not to be charged for the upgrade. This is the second time in 18 months I have stayed here, and I was also overcharged last time, so I would not recommend staying here to anyone, unless your prepared to nearly stand over them and fight your corner when they won’t admit to their mistakes!! And even then they ignore you.!!

Stayed in Rooms 3502 and 3501 Great view on Times Square lights Very comfortable rooms! Great service from Charlette in Guest relations, couldn’t do enough to make our stay amazing! Really enjoyed our stay here great easy location

Stayed here for 4 nights at the end of February having visited NY three times previously and stayed those times at the Hotel Metro. Service at the desk was purely functional and lacked any flair, finesse or friendliness. The room was functional but the cleanliness of the bathroom was poor.....looking in the mirror at the lip under the sink black mould was visible. Tiles around the bath and shower did not match. A shower curtain and a rubbish shower head. Not an appealing bathroom. Our key bugbear was being charged for a late checkout when we left on time. A promise of a refund within 10 days did not materialise. A further promise after another email was not fulfilled after another 10 days. After five emails the refund finally arrived. It's a big hotel that doesn't have the personality or standards that I would expect and would not consider staying there again.