Sheraton New York Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10686 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Sheraton Times Square Review

    Reviewed by hsheets2019(Granger, Indiana) on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Sheraton Times Square provided my family with a good hotel experience in a location extremely convenient to Times Square and Broadway theaters. We had a nice street view on the 37th floor that offered us a peek of Central Park. The hotel staff was very helpful and friendly. Check in was quick. The room was comfortable and clean overall. My only complaints are the pillows (too soft and flimsy), the maid service kept taking blankets off our bed and never bringing them back after a cleaning, and it would have been nice to have a small fridge to keep some waters cold.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Tiny, uncomfortable beds

    Reviewed by lwest2019(Michigan) on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is trying to save money in any way it can. The beds are smaller than average size, the mattresses are so old that you can feel every spring when you lay down, and the "comforter" on the bed is so old that the filling has balled up into hard chunks.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-4

    Value

    Value-1

    Fantastic location

    Reviewed by robynv845(Greater Melbourne, Australia) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Sheraton is a large clean hotel with pleasant staff & amenities. The lobby is fragrant with fresh flowers & bar , lounge seating & chandeliers. Old world charm with a dash of glam.. Mini bar does not allow you to store any food & there is no kettle just a coffee maker.. awkward.. room large clean & well appointed . Good cupboard space & large tv. Annoying phone does not hang up properly & the room is dimly lit with lamps.. .We had breakfast included adequate eggs bacon , the usual but after 10am a little cold. Security is tight & the staff polite. Check in can take time as airline staff stay here as well. Lifts are good & really I could recommend this hotel for its amazing location, friendly staff & comfortable room. Would say check in is busy & concierge helpful.. perhaps do not go for the breakfast if on budget as cafes are soo close..

    Avoid . Not Sheraton standard- rooms or service.

    Reviewed by Shonila M(Dubai, United Arab Emirates) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed in 1404. Noisy with sound from the next room till 1 AM , doors banging and people screaming. The guest service did not answer the phone when I tried to reach them at night. No real solution offered the next morning by the manager. Was asked to come to the reception the next time should the problem persists and no one answers the phone at the reception. That's it. AVOID.

    Amazing stay in Sheraton New York Times Square Hotel

    Reviewed by Companion52208374889() on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Pleasant check-in and helpful staff. Special thanks to Mr. Alex and Mrs. Nicole who was very helpful for the booking and during check-in. Hotel well located and recomended for those who realy want to know the city main attractions by walking.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

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