Westgate New York City

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 78 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Disappointing, not worth the money.

    Reviewed by alicia g(Melbourne, Australia) on Mar 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We paid $1800 AUD for 7 nights, which I knew going into this trip not to expect much for that price. First impressions - there are stairs to go up when you arrive, luggage and stairs are not compatible, wonder what they would have done if we had a guest that was in a wheelchair. The room was okay, we had a twin room on the 3rd floor. The noise from the room next door was insane, kept us up all night. We think it was a laundry or something. I would never stay here again, the elevators were rickety and old, the store closes when they feel like it, the shower/bath is horrible to use, this place is extremely outdated. Staff are not willing to do much to help you when concerns are raised. Honestly wish I had saved my money and gone somewhere else. It's about a 10 minute walk to Grand Central and has barely any restaurants around it. Not a great location however besides the noise from our floor it was a quiet place. (Ps, the toilet paper was on the other side of the room from the toilet...so odd.)

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    First stay

    Reviewed by Hosh01(Dublin, Ireland) on Mar 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First stay and would stay again , lovely clean hotel , friendly staff . Comfortable beds and roomy for New York. Only let down you have to pay for your WiFi where a lot of hotels offer this amenity free . At the same would stay again for cleanliness and good location.

    Delighted

    Reviewed by Irv E(Lake Forest, California) on Mar 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I are just back from a wonderful week in New York City where we stayed at the WestGate Hotel. Our stay at the WestGate was excellent and enhanced by the helpful and friendly staff. The location is perfect with fine restaurants within very easy walking distance. Grand Central Station is only a few blocks away. The hotel itself is a designated historical site with a beautifully kept entrance reminiscent of an earlier, more elegant time. The rooms are clean and well-kept with all of the needed amenities. The only negative is their wanting to charge $10 a night for WiFi, but free WiFi is available at the walk-in restaurant directly across the street.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Sub-par hotel - deposit not returned

    Reviewed by WillStorey() on Mar 01, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My partner and I visited this hotel in February and I have to say it was really disappointing. Room was expensive but very small, two drinks at the bar cost $60 and they ask for a $100 deposit when you check in (which we were not pre-warned of), we left the room in perfect condition and two weeks later still haven't received it. Disgusting!

    Meh

    Reviewed by stevenl681(Houston, Texas) on Feb 23, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Nice looking and clean hotel. They have “free” WiFi in the lobby but it is essentially not usable. Nearly impossible to connect so when I needed WiFi it was easier to walk down the street to Starbucks. Ok if you just need a place to sleep but there are better options than here

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