TripAdvisor Traveler Rating

I recently stayed at Westgate New York Grand Central, booked through TripAdvisor, and was sorely disappointed by my experience. Despite the listing stating that amenities such as in-room Wi-Fi, local calls, daily newspapers, and boarding pass printing were included, I was blindsided by an unexpected 20% junk fee at check-in. This was not disclosed at any point during the booking process, which I find to be a clear example of deceptive business practices. Moreover, the handling of the situation by the on-duty manager, Azaro, was utterly unprofessional. He snickered at my frustration over these surprise charges, showing a lack of respect and empathy for a guest's concerns. This behavior is unacceptable from someone in his position and reflects poorly on the entire establishment. Potential guests should be wary of hidden fees and the possibility of encountering similar treatment. I hope this review helps others avoid the unpleasant surprises I faced during my stay.

Brilliant, hotel, staff is so friendly and helpful. The beds are comfy too. I could not have had more help when I was poorly. The bar is nice for a pre-cocktail before heading out.

I had a best experience in this very lovely Boutique Hotel! Unfortunately we had a flight cancelled and the staff and the General Manager was so accommodating, helpful that we were able to book another night ! Best stay I ever had in NYC and will definitely go back again ! I loved Westgate!

We stayed at The Westgate Grand Central New York in March for one week. The staff are amazing and all the gentleman on the door would do anything for you , Chafik and Michael went out of their way to help us . Would recommend asking for a room with a balcony as the views were spectacular day and night . It was at a quieter part of the city but very easy to walk to all the attractions.

This is my second time staying here. Absolutely love the hotel and the area. Very safe and within walking distance to so many tourist attractions and restaurants. The hotel has been beautifully renovated and Kevin on the front desk went above and beyond to accommodate and help out. I will absolutely return!!