Sonesta Ocean Point Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 94 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Lacking from Beginning to End

    Reviewed by 313freddya(Long Island City, New York) on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Arrived from the airport to a long checkin line. When we got to the counter and gave them our information, they said they didn’t have reservations. They told us after waiting a half an hour that their was a mixup. 2 hours later they gave us a room with a broken closet door, a broken thermostat, a non working remote, and empty shower supplies. It just got worse going forward. The hotel is extremely noisy. It is only a stones throw from the airport, and the noise is deafening when planes land and take off. The patch of real beach at high tide doesn’t exist. The self serve coffee shop which is suppose to open at 6:30am had an employee in it. He was putting food on the shelves but refused to let me or a mother looking for milk for her baby in until 7:00am. This was typical of the employee mindset. They just don’t care. Then came the speech of what they didn’t have on the menu. No Avocado, no French fries, and a steak sandwich made with pork. Drinks cups that are so small they force you to return every few minutes to the pool bar where they did not have sufficient staff. Portion are tiny. Had a mussel appetizer with 5 tiny mussels. Tried making reservations on their automated system. Always told it was booked. After pressing them they put you on a waiting list. Show up and the place is half full. Maybe they want you to go eat somewhere else? I could not recommend this to anyone as the food, service and accommodations are below par.

    The Good, The Bad, The Ugly

    Reviewed by Mark R() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived in St Maarten to find that the 3rd party driver we arranged through the hotel didn't show up. We paid 18.00/person and had to find to attendants with walkie talkies to inquire about the driver. 30 minutes later a driver arrives and we have to roll our luggage to him. We are checked into the Hotel at 3:00 to find that our room was still not ready. We are taken by our Butler, Ranjeet Pandey to the top of Casa Blue to wait for our room. It is +80 degrees , we are irritable and we are relegated to waiting into the heat. Ranjeet was the bright spot of our entire trip. He epitomizes the care and empathy that a room butler should exhibit. He will go above and beyond to make sure "his" guests are afforded all the comforts and needs that are/were expressed. We get into our rooom 131, to find that we do not have the "normal" wading area in our section of pool water. Water bottles and scum accumulate by the outside of our room. Ransheet sees this listens to my complaint and immediately gets maintenance to clean our end of the pool, morning and night. We unpack our clothes and prepare for our "Reservation" later in the evening at the properties Italian restaurant. We arrive for our reservation to find out that the reservation for our room was listed 11/2 hrs earlier with a different parties name. Since we now have no reservation, the restaurant was a mad house and a 2 hour wait, we end up eating at the Ocean Terrace, a buffet with food in trays...Good for kids, not adults. We alert our butler Ranjeet about all of the inconveniences and he mentions that our complaints were conveyed to management. Management does NOTHING nor even reaches out to us. Poor management leads to bad CX. Ranjeet, again working to make our stay more enjoyable, arranges for a rooftop, tabletop candlelight dinner that was so enjoyable that we arranged a 2nd dinner with our newly introduced next door neighbors. This is a beautiful property with wonderful people. If not for the professionalism of Ranjeet, his attention to detail and customer experience, we would have had even more to complain about. The back up butlers could not get a breakfast menu correct...forget coffee??? Bacon??? That was bad to see in in-room dining. All we can say is that Ranjeet made our trip comfortable and he is the reason I didn't complain about additional inconveniences.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    Beautiful Views Wonderful Food and Excellent Service

    Reviewed by shanes111(Palmas Del Mar, Puerto Rico) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My Wife and I loved every minute of our stay here on the adults side of the resort. Our butler Ranjeet was amazing and cared about every aspect of our stay. I have never seen better service at an all inclusive resort (we have stayed at several all over the Caribbean and Mexico) and that was in a large part because of Ranjeet. The reviewers who suggest just eating at Azul are SPOT ON. Menu changes for lunch and dinner and its all amazing. The view is ridiculous as you are literally on a cliff hanging over the ocean. I have never seen the drinks flow so well either no matter where you are on the resort or what you are drinking. My wife agreed this was our favorite place and we will be back. Don’t forget if you get a butler suite to ask for Ranjeet, he is a game changer!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Do not allow them to put you in a room ending out 02.

    Reviewed by Kingeli2() on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I stayed at this property to start the 2020 yr off. I contacted the hotel several times before booking the room months prior to my arrival to ensure my room had a balcony and a ocean view. When I arrived to the room, I immediately noticed my view is of a roof of another building. When I complained, I was told the hotel was fully booked and I had to deal with it essentially. I suggested that Sonesta rethink how they advertise that room, the deluxe suite should clearly indicate that the room has little to no views of the ocean. Also they should not be the same price as other rooms on the property as that room type is the worse on the property. It’s completely unfair for anyone to be randomly selected to have a less then desirable experience on the property then other guest. If you do still book there, make sure you do not accept any of the 02 rooms, you will be in the worse rooms and pay the same as others who have the deluxe jr suite.

    Average resort

    Reviewed by patriciagI7426PH(Saint Leonard, United States) on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is our second visit. Last year the resort was still rebuilding from the Hurricane. The staff and front desk were excellent. This year we found that this was not the case. I had to call several times to confirm our reservation and on at lease two times, I had asked that someone call me back with the information I needed. This did not happen. The food is alright but not great. The room service menu does not change at all and the menu in the restaurants change (but only slightly). Be aware that you that credit care will be billed $50 per night upon your leaving. This will be credited back to your card in 45 days. Room service does not always send what you have asked for. The only person who went out of their way for us was Raj in the Front Office. He was great!