Westgate New York City

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 128 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    3 days in an average hotel

    Reviewed by D6428RQdaveb(Mount Vernon, Texas) on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Friends came over on the Queen Mary and this hotel was included in their journey so we elected to stay here also. It is an old historic building with lots of character. The beds were comfortable, super quiet rooms and plenty of hot water. Supposedly the hotel started a renovation in Oct 2018 but no signs of it were seen anywhere. Some of the staff were friendly and helpful (bellmen) while others were distant and unfriendly. There is a bar/breakfast room/coffee shop in the lobby that has very, very limited hours. Basically it is open for breakfast and evening drinks only. All three days the lobby and attached sitting area were full of people waiting on their rooms to be prepared and shop was closed. They could have bought drinks and coffees has the hotel thought to add one staff during the day to keep the shop open. Bizarre. Finally, we paid extra for a corner “suite” with a balcony. The balcony view was nice and good for two people. This was a treat compared to any big-box standard hotel up the street. Overall, it was an ok stay at an ok hotel. It could be spectacular hotel with some slight improvements especially in the attitude of the staff, provision of drinks/snacks during the day and some dressing up of the lobby areas.

    Great hotel and great value

    Reviewed by johnd6172() on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed three nights at the hotel for a long weekend in NYC. The staff was great and the room was well maintained. The hotel is close to Grand Central that you can walk there yet far enough away not to hear all the street noise. I would highly recommend this hotel for a great NYC trip.

    Archer Hotel

    Reviewed by Trail58129380902() on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My first time here, and what a delight. Really nice hotel in a great location.Nice rooms and bar areas. Breakfast was really good too. The staff are outstanding at all times, I have to mention Troy and Jonathan who really looked after me on a daily basis, top professionals and a real pleasure to talk to.

    In my opinion the best hotel in manhattan!!

    Reviewed by Dolly_080884(Manchester, United Kingdom) on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have returned home from our 7th stay at this hotel and have already booked for our next stay. This truly is a fantastic hotel and the staff could not be more accommodating. From the moment we checked in, to the moment we checked out we could not have asked for anything more from the hotel. The rooms were also spacious and clean. A massive shout out goes to Jose the bellman. Nothing was ever too much trouble and he went out of his way to go that extra mile to help. For example, we asked where we could get a red velvet cake from and he went all the way to Jersey to collect a cake for us and even came into work early to ensure that we have it before our departure. He really is an ambassador for the hotel and the Westgate brand. I would strongly recommend this hotel to anyone staying in Manhattan as it is truly the best. Thanks for another fantastic stay and I am already counting down the days until my return.

    First time stay in NYC

    Reviewed by frke(Wanroij, The Netherlands) on Aug 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The room 821 was clean, good size, and comfort. It is located close to popular areas and attractions in NYC. The price was mid range, but still ok for NYC hotel. The receptionist Kevin was friendly and helpful. Easy to grab 42nd st bus right out the front door. Walking distance to Grand Central, Library, Bryant Park, Times Square, etc. Recommended Hotel Special thanks to Jose the doorman he is wonderful. Very friendly and welcoming.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

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