WestJet Connect

WestJet Connect is our inflight entertainment system that gives your smartphone, tablet or laptop access to complimentary entertainment and flight information as well as paid Internet, including:

  • Hundreds of hours of TV shows and movies
  • News articles (current events, sports, entertainment)
  • Live-streaming TV from BBC, CNBC, CNN, Sports 24 and Sports 24 Extra
  • Internet packages starting at $4.99-5.74
  • WestJet destination information

There's a lot more to our destinations than before. Check out the enhanced Flight Map and see for yourself.

iPhone or iPad (with a minimum of iOS 9) or an Android smartphone or tablet (using a minimum of Android 4.4; tablets with no Location Services/GPS are not supported). The free WestJet app is a must-have in order to get access to the complimentary movies and TV shows.

• Laptops and other devices that have an Internet browser and are running one of the following operating systems (laptops do not require the WestJet app):

- Windows XP or newer (a Flash plugin may be required to watch TV and movies)

- Mac OS: 10.6 or newer (a Flash plugin may be required to watch TV and movies)

- Android: Chrome OS (a Flash plugin may be required to watch TV and movies)


• The following devices may have limited access to WestJet Connect:

- Mobile phones: Non-Android and non-iOS smartphones such as Blackberry and Windows and other non-smartphones.

- Tablets: Blackberry tablet and other non-Apple or non-Android tablets.

- Mobile devices (phones and tablets) without the free WestJet app will have limited access to WestJet Connect functionality.

• Cookies must be enabled in your browser to use WestJet Connect and Internet services.

Once on board:

  1. Put your mobile device (smartphone or tablet) into Airplane Mode
  2. Turn Wi-Fi on and look for the WestJet Connect Wi-Fi network
  3. Open the WestJet app
  4. Launch WestJet Connect

WestJet Connect is available on select aircraft. The WestJet Connect Wi-Fi network will be available once the aircraft has pulled back from the gate and the cabin crew members have completed their safety demonstration.

If using a laptop, open a new browser window and go to www.westjetconnect.com. You will need to install a Flash plugin to watch TV shows and movies.

 

Though your device is in Airplane Mode, Wi-Fi can still be turned on. Having the device in Airplane Mode will ensure your mobile network and Bluetooth transmissions are disabled.

Unfortunately, without our free app you will not be able access WestJet Connect on your mobile device. Not to worry, tablets with premium movies – that available before digital download - as well as TV shows, can be rented on most flights over 3 hours.

No, TV shows and movies are stored on our onboard server; they are complimentary and can be accessed without an Internet connection.

No, streaming from Netflix and other similar sites is not permitted. For an optimal entertainment experience, we recommend using WestJet Connect stored TV shows and movies instead.

No, texting via SMS requires a cellular network connection and is not available on WestJet Connect flights. If an Internet package is purchased, messaging apps like Messages (iOS) or WhatsApp can be used in-flight.

VoIP applications are not permitted during flight.

WestJet selects content with all of our guests in mind. However, viewer discretion is still advised.

WestJet Connect is your gateway to over 650 hours of TV shows and movies that are available completely free of charge.

The WestJet Connect system will be activated once the engines are turned on and the aircraft has begun to depart, so you can start watching TV shows or movies while you're still on the ground and continue watching throughout your flight until the aircraft lands. Live-streaming television is available once the aircraft is inflight and the satellite signal has been acquired.

You can watch TV shows and movies from a browser on your laptop, or from our free iOS or Android WestJet app on your mobile devices.

If you are planning to use a laptop, you will need to install a Flash plugin to watch TV shows and movies. You will receive a prompt to download the plugin (if needed) when you try to watch TV shows or movies.

A Flash plugin is required to enjoy entertainment on WestJet Connect when using your laptop's Internet browser. While WestJet Connect will work on all supported browsers, the preferred browsers are:

• Internet Explorer (version 9 or newer)
• Safari (version 6 or newer)
• Mozilla Firefox (version 18 or newer)

To determine if you need to install a plugin:
• Launch WestJet Connect
• Go to Entertainment > Movies/TV and select a genre
• If a Flash plugin is needed, a message will appear in the video tile.
• To view the TV show or movie, download the plugin by clicking "Install the plugin" and follow the instructions for Chrome, Internet Explorer, Safari or Firefox.

Internet Explorer

  1. After clicking "Install the plugin," a security message will appear at the bottom of your window. Click "Save."
  2. A confirmation pop-up window will appear. Click "Run."
  3. A new pop-up window will open. Click "Continue."
  4. A plugin set-up pop-up window will appear. Read through the license agreement and click "Install."
  5. Once the plugin is downloaded, click "Finish" on the plugin set-up pop-up window.

The plugin has been successfully installed. You can now access entertainment through Internet Explorer on westjetconnect.com.

Safari

  1. After clicking "Install the plugin," a pop-up window will appear. Click "Save."
  2. Another pop-up window will open. Click "Continue."
  3. A plugin set-up pop-up window will appear. Read through the license agreement and click "Install."
  4. The plugin install file has now been downloaded to your target folder. To run this file, open the target folder and click on "PanasonicDrmPlugin.pkg".
  5. A pop-up window will appear. Double-click "PanasonicDrmPlugin.pkg."
  6. Another pop-up window will open. Click "Continue."
  7. Read through the license agreement and click "Continue" then "Agree" then "Install."
  8. Close Safari to continue the installation.
  9. Fill in your username and password to authorize the plugin installation. On the next pop-up window click "Close."
  10. When opening a TV show or movie for the first time, a pop-up window will appear. Click "Trust."
  11. On the header menu, click on Safari > Preferences > Security.
  12. Under Internet Plugins place a check mark in the Allow Plugins box.
  13. Click on Plugin Settings and place a check mark next to Adobe Flash Player.
  14. Clear the cache (i.e. delete history on the browser), close browser and restart again.

The plugin has been successfully installed. You can now use Safari to access entertainment at westjetconnect.com.

Firefox

  1. After clicking "Install the plugin," a pop-up window will appear. Click "Save file."
  2. Another pop-up window will open. Click "Run."
  3. A plugin set-up pop-up window will appear. Read through the license agreement and click "Install."
  4. Once the plugin is downloaded, click "Finish" on the plugin set-up pop-up window.

The plugin has been successfully installed. You can now use Firefox to access entertainment at westjetconnect.com.

Chrome

  1. After clicking "Install the plugin," click "Keep" on the security message at the bottom of your screen.
  2. A pop-up window will open. Click "Run."
  3. Another pop-up window will appear. Click "Continue."
  4. A plugin set-up pop-up window will appear. Read through the license agreement and click "Install."
  5. A pop-up window will appear explaining the steps to manually install the plugin:
    • a. Open a new window in Chrome.
    • b. Go to More Tools > Extensions.
    • c. Drag and drop the downloaded plugin to this page.
    • d. The plugin will be listed as Panasonic Avionics DRM Playback. Check the "Enabled" box.

The plugin has been successfully installed. You can now use Chrome to access entertainment at westjetconnect.com.

You're so close. You have installed the plugin, however, you have not enabled it. Simply select your Internet browser below and follow the corresponding link to instructions on how to enable the plugin:

Safari

Chrome

Firefox

Ensure your device has Wi-Fi capabilities and is connected to the WestJet Connect Wi-Fi hotspot. Please download the WestJet app on your mobile device to enjoy the full experience of WestJet Connect including TV shows or movies. Refer to the Troubleshooting section of the WestJet Connect menu that is located in your seat pocket for more details.

We recommend selecting programming based on the duration of your flight as the TV shows and movies will be unavailable once the aircraft has arrived at the gate.

New TV shows and movies are added monthly.

We have three options to select from:

30-min Pass for $4.99-5.74

Need to take a quick peek or respond to a few emails? Browse the internet for 30 minutes. If you need more time, you can purchase a 3-hour Pass or a Flight Pass to access Internet.

3-hour Pass for $8.99-10.34

Want more than 30 minutes online, but don’t want to be connected for the entire flight? Then this is the pass for you. And if you want even more time online, check out the Flight Pass.

Flight pass for $13.99-16.09

A great option if you’re flying non-stop. Make the most of your internet access; especially if it’s a long trip. If your flight has a connection or stop-over, you'll need to purchase another pass.

Internet is available when the aircraft is at cruising altitude. Internet availability is displayed on the homepage of WestJet Connect in the top right hand corner. Look for the green availability status. Cookies must be enabled in your browser to use WestJet Connect and Internet services.

Any device that has Wi-Fi capabilities can connect to the Internet. Please view the FAQ under "General" for additional information about supported devices. Cookies must be enabled in your browser to use WestJet Connect and Internet services.

Yes, the connection is an SSL-encrypted connection; however, when using the Internet surf safely.

  • Ensure your device is supported and has Wi-Fi and pop-ups enabled (pop-ups may be required to purchase Internet plans).
  • After 15 minutes of inactivity the Internet connection will log you off, just sign back in to continue to use your package.
  • Cookies must be enabled in your browser to use WestJet Connect and internet services.

This is most likely because we've restricted certain sites. Need to book a car or hotel while in the air? We've got you covered, check out the free trip-planning sites from the Internet section of WestJet Connect.

A receipt will be emailed to you after you have completed your Internet purchase.

Check that you have the latest version of the free WestJet app installed and that your device meets our compatibility requirements (listed above in the section "What devices can I use?").

Though we may not support your device or its operating system, we are continually working to ensure that the WestJet app and WestJet Connect are operational on a wide range of popular devices. Please let us know if you have any suggestions to improve your WestJet Connect experience via Contact Us form.

WestJet App

WestJet App

Our app lets you sign in to WestJet Rewards, view upcoming trips, view flight status, check in, reference travel info, and book your next trip. The WestJet app also lets you access WestJet Connect, our inflight entertainment and connectivity system.

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WestJet Connect. Connect to your world in ours.

Internet packages available for a fee as well as hundreds of hours of free TV shows and movies streamed to your mobile device or laptop.

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