Sheraton New York Times Square Hotel

We were recommended to stay at the Sheraton by Virgin Holidays and it certainly didn’t disappoint! The reception staff couldn’t do enough for us on arrival, they were very polite and very helpful, The location was perfect for our stay and the room was a decent size (33rd floor giving is a view over Times Square) very clean and very tidy, the bathroom was a bit on the small size but didn’t detract in any way from our stay We are going back to New York next year and will stay at the Sheraton again.

The property was in a great location and well kept. The only complaints I have was with the check in process, leaving my bags after check out, and the cost for breakfast. I wasn't even told how to get to my room or how to use the elevators and had to learn that from another guest. There was an additional charge to hold our luggage for only 2 hours after we checked out. We paid a lot to stay for the week and just felt nickeled and dimed to death with that and the breakfast service. Everyone else was very friendly and accommodating and the hotel was beautiful. I would recommend taking a short walk up the street or a cab to another restaurant for breakfast. We found Bond 45 on the last day and the breakfast was a full Italian style with such a variety and fresh squeezed OJ and warm maple syrup, pastries, sliced meats and cheeses, and delicious coffee. I wish we had found the place sooner!

The staff are still exceptional Your wi fi however is slow this time The breakfast in club lounge excellent as usual He room service menu can be improved upon The bell men are still very helpful They go out of their way Cleaning staff very pleasant For the type of room I’m staying needed a bath,and during my bookings I did request a bath but was not provided A free newspaper could be given for this rating of hotel and room

Very nice place to stay in the center of the City About a block from Time Square 2 Blocks from Central Park Very Clean spacious rooms Staff were excellent I we have to return to to New York this will be where we stay

The hotel is located between Times Square and Central Park. The room was as requested , high up with a view. The staff were terrible. They were snotty, rude and arrogant. My wife asked for a glass for our room as none were supplied. The bar person sneered at her and questioned why she needed one. This was experienced at every level within the hotel with 99% of the people we dealt with. Everything was far too much trouble. The room cleaners were great and very helpful Bar prices are horrific with a cocktail and double spirits order costing almost $60. I asked if we could check out an hour late an was told "yes, that will cost $135" ! I left three pieces of luggage with the hotel on the final day to look after whilst we spent the day walking around the park, this cost $12. Nobody who works in the place seems happy at all. Avoid it!