Hilton Niagara Falls/Fallsview Hotel & Suites reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

10731 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Awesome

yazengta on Jul 22, 2021

This was a great stay! The rooms where fully cleaned and ready before our check in time. The parking was close and easy to access. The safe were awesome. Room service was great when needed. Overall our stay felt welcoming and it was a fantastic time. We will be back for sure! THANK YOU!

TripAdvisor users rated this property 2 out of 5

Not impressive of staff service

rainie0301 (Richmond Hill, Canada) on Jul 14, 2021

The staff were not too helpful and welcoming, we got hung up on phones requesting someone to help open our red wine bottle, and not welcoming by the hotel parking receptionist because originally we wanted to save some money by parking outdoor which is $35, but we changed our mind after he issued us a ticket to indoor parking which costs $50, the parking receptionist was not very pleased.

TripAdvisor users rated this property 5 out of 5

Great!

bmcdav157511 (Lindsay, Canada) on Jul 13, 2021

The trip was amazing, staff very helpful, room was very clean, I love the smell of Lysol! The check in and out were very quick. The service for the cleaning was wonderful! There was a bit of a problem with the ac but it was fixed very fast! I would definitely come back here!

TripAdvisor users rated this property 5 out of 5

Great location and value with excellent staff

aarmst903114 on Jul 13, 2021

My girlfriend and I stayed at the Hilton in July, having booked much early. We were given an option to upgrade our suite a day before for an amazing 43rd view of the falls, a king bed, and a jet tub. Check-in was very smooth, and the room was very clean when we arrived, with a 180 degree view of the falls and city. All the staff we dealt with were amazing, the restaurants attached the hotel are great as well. I only gave 4’s for sleep/ rooms as they are a little bit dated, however it’s definitely not enough of a problem to have ruined our stay by any means!

TripAdvisor users rated this property 1 out of 5

Worst experience ever.

seandas21 on Jul 11, 2021

Worst experience I’ve ever had at a Hilton property. I used to work for Hilton and I am a honors member and it was the 1st time I have been so utterly disappointed. I spoke with multiple managers and the GM Paul Ford. There was a blood stain on the pillow my 4 year old sons face was on and later got a rash. My room wasn’t cleaned properly and I know this because there was a candle left in the washroom and alcohol left in the mini fridge which shows that my room wasn’t turned around and cleaned properly. We are still in a pandemic and covid is still very dangerous and Hotels need to make sure they clean and sanitize to the highest level. Even if there wasn’t a pandemic hotels still just maintain a very clean property that’s safe for the guest but with it being a pandemic they need to do even more to ensure the safety of the guests and employees as well. I feel like my son was out in danger and I don’t think the hotel handled it properly or did enough to make my son and I feel better. Hilton is a top of the line brand and it should be held at a higher standards and the customer service wasn’t up to par. I want like to speak to someone higher up because I took videos of everything and I’m disgusted by what happened. I’m really feeling to post it online after my son got a rash on his cheek because of the blood stain on the pillow. Even when they changed rooms for me the pillows in that room had stains which I also have videos of. This is unacceptable.

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