Hilton Niagara Falls/Fallsview Hotel & Suites reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

10831 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

MS Patient receives compassionate treatment by Hilton

jamesmT397OC on Nov 24, 2021

For the American Thanksgiving (25, 26, 27) A local 52-year-old progressive MS sufferer needed a room during a handicap bathroom remodeling project in his (parents) house where he lives. Hilton recognized his struggles, his commitment to giving back to the community, and his simple desire to have a hot tub room he couldn't afford. With compassion for its community and a call from me, Hilton upgraded this man's room to include a hot tub bath. Although he never asked, Hilton, recognized this man's daily struggles and how he gives back, Hilton upgraded him simply to give him comfort and a little pampering! Thank you, Hilton Niagara Falls, Ontario

TripAdvisor users rated this property 4 out of 5

Review

Shelley G (London, Canada) on Nov 22, 2021

Extremely disappointed with the view as it was not what we requested both during booking AND honors checkin nor was it worth the price we paid, especially for this particular room. We had no phone Nor heat either! November gets cold!

TripAdvisor users rated this property 5 out of 5

Mesmerizing View

DeaconCanada (Niagara Falls, Canada) on Nov 22, 2021

We were very pleased with our One-nighter on the 31st floor overlooking the US/Can Niagara Falls. Walkway to the Casino was very welcome. The beds were super-comfy and the room was extra clean. Toiletries were top quality. We will be back!

TripAdvisor users rated this property 3 out of 5

Overrated

Ashleigh A on Nov 21, 2021

The location is the best part of the hotel. You can easily get into the casino and to brasa which is where we went for dinner. Our room was small and looked out at another building. I wouldn’t call that a “city view” I would call it a “walls view”. The parking is advertised for 55 dollars but it’s actually 55 plus tax plus fee totalling 69.00!!!!! That’s worse than Toronto parking. 69 dollars without valet that’s terrible. Overall won’t be back.

TripAdvisor users rated this property 5 out of 5

family wedding

777maddy on Nov 18, 2021

My family and I stayed here for a wedding that was held right in the hotel, the service and staff were so kind, our room was beautiful and very clean, the room had a perfect view of the falls and everything was close and accessible!! never want to leave!

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