Sheraton New York Times Square Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

11745 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Rundown, outdated, uncomfortable and overpriced

Zelig_Iceland (Reykjavik, Iceland) on Sep 13, 2023

Feels like they stopped caring years ago. So overpriced even accounting for the location. Rooms feel dingy, furniture is worn out, bottom falling out of chairs for example (so no way to work in room). Bathroom is tired and old but reasonably clean. Enormous wait for elevator every time. Staff is friendly.

TripAdvisor users rated this property 1 out of 5

Worst stay ever with this brand

MermanSF (San Francisco, California) on Sep 12, 2023

I spent two nights here for a business meeting and I was honestly disgusted. You notice as soon as you enter the hotel and face a long line to check in while you smell pretty strong smell that is marijuana like that the hotel is just outdated and not managed right. The wait for the elevators is always super long. In my hallway there was a strong smell of rotten food which have honestly never noticed in a hotel before. The room carpet was dirty and stained, walls were dented also with dirt on the old paint. Bathroom was super small but was in fact clean. Towels and sheets are old and rough and bed wasn’t comfortable. No water in the room and cheap toiletries. Don’t be fooled by the name or brand.

TripAdvisor users rated this property 1 out of 5

Wow, downhill

Rich C on Sep 11, 2023

What a dump. I mean it's clean and all, but it's so clear they gave up caring. Staff is nice, rooms are just, old and broken. My room for example. First the key didn't work. Go to front desk, guy is like "yeah, the batteries have been running out, I'll give you a new room." New room is wicked tiny, but OK, whatever, company is paying. Go to unpack. Luggage rack is broken. Call for replacement, that never comes. Sit down to do some work, my rear literally goes through the chair. Busted. Other chair? Busted. Won't even bother asking to replace. Bed? Like sleeping on squeaky rocks. And the capper, and where there's some liability, the window locks are broken. I'm on the 42nd floor and could jump right out if I want, the window opens all the way. Hey, I ain't gonna and it's cool. But if I were here with a kid? I'd be royally pissed. I'd say go someplace else, but it's probably the same there.

TripAdvisor users rated this property 1 out of 5

Disgusting Room and Unsafe. Stay somewhere else.

unsocialite (Toronto, Canada) on Sep 09, 2023

I hated staying in this hotel and was surprised at how bad it was considering the price and also that it’s a Marriott Bonvoy property. There were no safety precautions for the elevators despite being so close to time square. The elevators were either incredibly slow or didn’t go where they were supposed to. My room was actually disgusting I actually think there are probably cleaner motels. I didn’t want to touch any of the surfaces and got completely freaked out going barefoot on the carpet. It smelled like a combination of sweat and urine in my room. It was so dark and dingy in the room too. Avoid this hotel.

TripAdvisor users rated this property 1 out of 5


Y711NWgeorgeg (Konstancin-Jeziorna, Poland) on Sep 03, 2023

As a lifetime Titanium Marriott Member, this has been, without any doubt, the worse stay ever. “management” couldn’t handle the simplest complaint/issue, which any other hotel would have handled positively. Very dirty and unsafe hotel. Random groups of thugs from the street smoking pot in the hallways. Lots of loud music and noise from the streets. No security. Breakfast horrible and a long wait. No club lounge. Gym sucked.

View All