Sheraton New York Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10903 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Lovely staff at Sheraton

    Reviewed by 204theresa() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff are still exceptional Your wi fi however is slow this time The breakfast in club lounge excellent as usual He room service menu can be improved upon The bell men are still very helpful They go out of their way Cleaning staff very pleasant For the type of room I’m staying needed a bath,and during my bookings I did request a bath but was not provided A free newspaper could be given for this rating of hotel and room

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful Motel

    Reviewed by Mikeabout01(Sunshine Coast, Australia) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice place to stay in the center of the City About a block from Time Square 2 Blocks from Central Park Very Clean spacious rooms Staff were excellent I we have to return to to New York this will be where we stay

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Give it a miss

    Reviewed by TonyCav343(Liverpool, England, United Kingdom) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel is located between Times Square and Central Park. The room was as requested , high up with a view. The staff were terrible. They were snotty, rude and arrogant. My wife asked for a glass for our room as none were supplied. The bar person sneered at her and questioned why she needed one. This was experienced at every level within the hotel with 99% of the people we dealt with. Everything was far too much trouble. The room cleaners were great and very helpful Bar prices are horrific with a cocktail and double spirits order costing almost $60. I asked if we could check out an hour late an was told "yes, that will cost $135" ! I left three pieces of luggage with the hotel on the final day to look after whilst we spent the day walking around the park, this cost $12. Nobody who works in the place seems happy at all. Avoid it!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    October 4-7 stay - Birthday celebration

    Reviewed by Diana L(Portland, United States) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our group truly enjoyed meeting Charlette, Muhammad, and Tommy in the VIP Lounge. They went out of their way to provide attentive services and extra special care of us while we were visiting. They contributed to making our birthday celebration trip especially memorable.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Fitness Center

    Reviewed by rivas1410(Charleston, South Carolina) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The rooms are large (for New York), clean and well kept. The lobby area is inviting and the staff are very helpful. Best of all is the fitness center which is outstanding for a hotel gym. Both Harold and Scott, who run the fitness center, are very sociable and keep the area immaculate. Harold was kind enough to spend the better part of an hour assessing my needs and goals and developing a fitness program to take me to the next level. He is very experienced and frankly I didn't expect this service but it was much appreciated.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4