New York Marriott Marquis

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 13127 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Tip-hungry bell staff

    Reviewed by Luxinvestor(Bal Harbour, Florida) on Dec 30, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Really sweet Hispanic Jersey girl at front desk was amazing but as I put in the title, the bell staff are tip-hungry. The man handing out luggage tickets was miserable and rude. Even worse was the head bellman who became upset when I told him I’d give him a tip after my wife came back to the room with my wallet (I had nothing on me other than my phone - maybe he takes Apple Pay?). Just a real shame.

    Big Apple

    Reviewed by ACE0011(Boston, Massachusetts) on Dec 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    COVID procedures was full force, very reassuring. I got a room facing Times Square - was told it was recently renovated. Clean, modern, and functional as expected. There is construction on a few floors and the noise can be loud but usually ends by 5pm. No food, bar, or snacks are available in the hotel - good thing is that everything is within walking distance. Sadly the entire city is quiet. I miss the Broadway shows.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-4

    Rude front desk

    Reviewed by jewelsfin(Buffalo, New York) on Dec 30, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I’ve stayed at a lot of hotels in nyc for business since my husband has been traveling for covid related work into the city. The hotel is nice, but the front desk lady was very rude. She kept trying to up sell us to a room that was $300 more but wasn’t understanding that because it’s a work trip that there is a set money limit for the stay. She kept insisting we put the extra $300 on our personal credit card. My husband tried explaining that his work is paying so we can’t pay more. She got rude and even raised her voice. I felt like I was at a car dealership, not at a hotel check in desk. Then she said that my husband can get the room with the wall view. I’m not sure what was said after that, but we did get a river view. Her energy was just not inviting. Said next year we would be paying $7,000 to stay here. My husband had explained again that it was a work trip so we wouldn’t be staying here otherwise. We picked this hotel because it was close to Central Park and many of the other hotels are currently closed. Again, nice hotel but they need to work on the front desk hospitality. We are currently still here for the entire week. I guess we will see if my feelings change, but I wouldn’t recommend this hotel when there are so many with a nicer front desk staff.

    Family bonding during Pandemic

    Reviewed by NycVen13(New York) on Dec 27, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Staying here for the second time was not I expected. The check in wasn’t cordial. But I met Germaine , she was very professional and accommodating . Thank you for doing above and beyond customer service. Not much to say in this experience. The valet parking staff were courteous. I felt nothing special to talk about.

    Great view of Times Square

    Reviewed by BoringPass9091(Pullman, Washington) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We love how the place was secured during the Thanksgiving/Black Friday week. We got upgraded to a nice room with a view direct to the Times Square. The guy who checked us in was okay. I would say below Marriott standard. I’m a frequent Marriott Traveller with Titanium status. Since it was only one night stay, I only use the bed and bathroom. In the morning when I packed up my stuffs. I opened the closet to get the laundry bag and found multiple music CD on top of the safe (those cd which givens by the singers at the Times Square). This made me realized the housekeeper did not check the closet. Then when I cleared out the desk,I found a used face mask which got stuck between the desk and TV stand. This was bad. I called the frontdesk right away but they took my call like I framed their staff. This cleaning issue need to be addressed seriously because we are all need to be caution with the pandemic. Our face masks are from Costco so there is little stamp on the corner (BYD). The one I found was definitely not us. There even makeup foundation inside the mask. Please inspect the room carefully before checking anyone else in.