Renaissance Hotel 57

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1713 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Outstanding Hotel

    Reviewed by lisalynn234(Marco Island, Florida) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is where you want to stay. Centrally located in the midtown area, cafe and city sights within walking distance. Safe area. The Hotel staff are polite and helpful. Rooms are clean, comfortable, with in room coffee or tea and a safe for valuables.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Thank you, Raymond

    Reviewed by PatrriciaCx() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is mainly because of Raymond from front desk, for being incredibly helpful and kind. He is one of those few people who cares about every customer that approaches him, and does his best to assist. I asked for some help retrieving a package I had ordered at the hotel, after having a really horrible experience with one of his colleagues, and he was patient enough to listen to what the problem was, solve it and more! After the issue was handled, he was so nice to give me a small guide of places to eat and his recommendations; he really made my day. I hope management knows that he stands out and is able make up if anything goes wrong, even when it's someone else's fault.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Customer Service Issues

    Reviewed by E4041AWjulieb() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is very conveniently located for business as well as pleasure travel in NYC. The beds are comfortable and the room was clean. When I arrived I was greeted by a wonderful hotel team member- Raymond. He could not have been more professional and kind. The young bellman was wonderful too. Unfortunately, the next day - I had an extremely rude and unprofessional experience with the front desk team member, Lucy. I asked to speak to management. Tyler was the manager on duty, and he was even more unprofessional and even ruder than Lucy. Unfortunately, the incident was so nasty and disturbing that I will never stay at this hotel again.

    Convenient location

    Reviewed by Jean T(SJU) on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Front desk staff is amazing- friendly and informative. Room was very clean. Restaurants are close and you can walk to almost everything Looks like an office building converted to a hotel, not welcoming decor but location makes up for it

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    Amazing customer service

    Reviewed by iamnadya() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at Hotel 57 from 18-19 February. After arriving the hotel from a long day at work, I’d like to share my experience throughout the stay. I’d like to dedicate my gratitude to Jennyffer and Eldar for making my stay here such a wonderful experience. I’ve never met such kind hearted hotel staff that goes over and beyond to accommodate to my needs. I truly appreciate their gestures to make my stay as comfortable as it can be. I received a small keychain when I arrived to my room and every time I look at it now, I’m reminded of how warm my stay was at Hotel 57. Definitely looking forward for my next stay and I wish the best of luck for Jennyffer and Eldar.