Crowne Plaza Hotel Times Square Manhattan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 11263 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Highly Recommend.

    Reviewed by celks2017(Bunbury, Australia) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great Location, Room excellent size, Plenty of Restaurants and Diners nearby. Perfect location for catching Hop On Hop Buses and Theatres. Special mention to Rahi at "Bar 49" hotel restaurant bar. Friendly, efficient and so welcoming.

    Beautiful Hotel and Amazing Staff

    Reviewed by Wendy T() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a week site seeing in New York. Although we have stayed in other hotels in Times Square, this one definitely was the best. The staff was attentive and friendly, the rooms were a little larger than most NYC rooms, and the location cannot be beat! We made a few requests to staff members and they always seemed happy to help. We will definitely use this as our go to hotel on future trips.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    Fantastic Hotel...

    Reviewed by Louise B() on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First stay in New York and booked The Crown Plaza with Times Square view. Stayed in room 2701 with amazing views of Times Square. Room was very spacious and clean. Beds were clean and comfortable. Staff were very polite and friendly. On our last day we asked to book a taxi to return to the airport, no need as hotel car was available for the same price as a taxi...so driven to airport in a luxury car and in style. Would book this hotel again without a doubt.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Large room for NY

    Reviewed by pekao(London, United Kingdom) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have stayed 3 nights for business on 22 floor. I have chosen this hotel as surprisingly despite the hight of the building the windows can be opened to safe degree which allows fresh air in. As for NY standards my room was spacious with proper sofa against the window. The view was to Time Square which was fun to watch and with the window closed I had good night sleep. The room warms up up to 80 degrees if you a cold person like me. There was a shower, no bath. For over $400 a night and being Crowne Plaza I expected there would be more things in the room. There was no sleep spray like in other locations of this chain, no bathrobe or slippers (on third night I requested it but got only bathrobe), filter coffee maker was faulty, housekeeping was inconsistent, staff was indifferent. It is a tourist machine. I had to chase drink voucher at the check in for IHG gold membership as I have not been offered one. At the end I got two vouchers. I have been to the breakfast once and the choice is basic (hot plus cold buffet). He took my credit card although my company agent has provided them credit guarantee and I had to clarify it next day. Overall I would not mind staying there again but I am not going to recommend it either.

    Daughters 16th bday

    Reviewed by Lezzawitham(Strood, United Kingdom) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to this hotel for my daughters 16th it was lovely friendly staff good breakfast one evening we had light meal at the hotel bar with drinks we was served by a lovely lovely gentleman call Robert he was lovely friendly chatty really nice man seemed to be the only one if the staff to make a big effort with the customers honestly I would come back to this hotel and hope Robert would still be there ????

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