New York Marriott Marquis

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 13123 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great view of Times Square

    Reviewed by BoringPass9091(Pullman, Washington) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We love how the place was secured during the Thanksgiving/Black Friday week. We got upgraded to a nice room with a view direct to the Times Square. The guy who checked us in was okay. I would say below Marriott standard. I’m a frequent Marriott Traveller with Titanium status. Since it was only one night stay, I only use the bed and bathroom. In the morning when I packed up my stuffs. I opened the closet to get the laundry bag and found multiple music CD on top of the safe (those cd which givens by the singers at the Times Square). This made me realized the housekeeper did not check the closet. Then when I cleared out the desk,I found a used face mask which got stuck between the desk and TV stand. This was bad. I called the frontdesk right away but they took my call like I framed their staff. This cleaning issue need to be addressed seriously because we are all need to be caution with the pandemic. Our face masks are from Costco so there is little stamp on the corner (BYD). The one I found was definitely not us. There even makeup foundation inside the mask. Please inspect the room carefully before checking anyone else in.

    A great place to stay

    Reviewed by asneve1105(Jasper, Georgia) on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a great place to stay. The rooms are larger than any I have ever stayed in while in New York. You are right at Times Square and it is convenient for everything. Always felt safe. They don't let people off the street into the hotel. Elevators are fast and convenient.

    Good stay

    Reviewed by flgrayhair(Palm Beach, Florida) on Nov 03, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The beds were nice as were the linens. We will likely stay here again for future visits. We really liked the staff, they were all very courteous and friendly! We did not have a single issue during our entire stay of 4 nights.

    Nice room - but still so much not open during COVID

    Reviewed by StPaulygal(Saint Paul, Minnesota) on Oct 28, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed here this week and wish we'd known that the entire hotel seems is under construction and literally nothing is open. The beautiful lobby on 8th floor is completely under construction and a temporary setup with one person staffs a kiosk on the 3rd floor. Expected limited services, didn't expect no service, and didn't expect to be staying in a property completely different than what we expected in the Marquis. I was not advised anything about the workout facility, it looked closed all the time. The restaurants closed entirely. Even the Starbucks was closed. When I checked in, I was asked what state I came from, then asked to provide a copy of my NYC entry online document screen shot, which I had no problem with. I was then informed that housekeeping was not available for me due to my state of residence. I said I didn't want anyone in my room during my stay anyway. It was strange to be informed this, but understood. I got back to my room the next day and it had been accessed & cleaned! All areas, towels, bed, etc. I wish I'd left my Do Not Disturb sign out but this is the first time since COVID that I've had housekeeping go into my room esp when I was informed they could NOT come. Seems strange to comment as a negative that housekeeping provided service and it was a mistake I'm sure. I've stayed at other Marriott properties recently and they provide some accommodation for breakfast, a carryout breakfast, or voucher for their Starbucks or something, but nothing provided here. On the positive side, the rooms are modern and spacious especially for Manhattan. There's a small coffeemaker and refrigerator in the room. Couch and chair also which was very nice. Be aware of how limited services and accessibility are at this hotel during these COVID times.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-3

    Excellent views of Time Square! VERY secure hotel!

    Reviewed by Travis928(Whitesville, Kentucky) on Oct 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is located right in the middle of all the action in Times Square! At check in we requested a room with a view overlooking Time Square, and our wish was granted! Had an excellent view from the 44th floor overlooking the New Years ball. Also, in the distance between the skyscrapers we had a view of the State of Liberty. We were in room 4436. We felt VERY secure at this hotel. You can't get past the guard without your key. Then once past the guard, you can't get on an elevator until you get your key. Then once on the elevator, you're only allowed to access the floor you're staying on. We loved this hotel and hope to stay here again in the future.