Renaissance Hotel 57
What to expect (based on 1709 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Amazing customer service
Reviewed by iamnadya() on Feb 22, 2021
I stayed at Hotel 57 from 18-19 February. After arriving the hotel from a long day at work, I’d like to share my experience throughout the stay. I’d like to dedicate my gratitude to Jennyffer and Eldar for making my stay here such a wonderful experience. I’ve never met such kind hearted hotel staff that goes over and beyond to accommodate to my needs. I truly appreciate their gestures to make my stay as comfortable as it can be. I received a small keychain when I arrived to my room and every time I look at it now, I’m reminded of how warm my stay was at Hotel 57. Definitely looking forward for my next stay and I wish the best of luck for Jennyffer and Eldar.
Not a clean place
Reviewed by Percins1(NYC) on Feb 21, 2021
This is possibly the worst hotel imaginable. I stayed overnight during a predicted snow storm and Covid. No one was even gracious enough to welcome me. I had taken a junior suite for a two night stay. The lobby was dreary, the staff uninterested, the room was disgusting. Every surface was dusty or dirty. The sofa had big buttons popping out all over, unusable. The chair was stained and filthy. Only the center of the room had been vacuumed. Towels were so threadbare and dingy that I could not shower. Luckily, I had two pillowcases and a sheet in my bag. I sat up all night Stay Away
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
not too bad
Reviewed by RaymondH1111() on Feb 14, 2021
my floor and room were outdated (old) - 3-stars small down pillows are not good for a bad neck, asked the front desk for foam or a stiffer pillow and received more small down pillows. staff were outstanding !!!!!!!!
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
Comfortable Stay
Reviewed by Nomad544165() on Jan 15, 2021
Room was larger than expected and quiet. Beds were very comfortable. Marble bathrooms with hair dryer. Staff was very friendly and helpful. Free WiFi, bottled water. Reasonable parking rates during COVID.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
holiday visit
Reviewed by 771JT(Milwaukee WI) on Jan 11, 2021
Raymond at the front desk was very helpful and friendly during my visit in December. The rooms are nice and the top floor has an outdoors area for extra $$. HOWEVER the website shows the top floor plan for junior suite and you have to ask for it and pay extra. The standard junior suite is fine but small sitting area, not the one displayed on the website.. Overall a good value and excellent location..
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