Renaissance Hotel 57

I was in NY few days ago for work. The Hotel is very nice and located in a good position in Manhattan. Rooms are clean and confortable. Because of Covid all the amenities are closed, but the personnel at the reception is willing to help you. I had a problem, but Mrs Elizabeth and the Hotel Manager they were very helpful making a big effort in helping me solving the problem. I would like to thank you personally. It is not easy to find peolple so kind around. I hope to go back soon

Front desk personnel, LUCY was welcoming our stay. our room was clean and comfortable. I like the view from the balcony. NYC city view! and I like the location as well, nearby central park, 5th ave. I wish I could go back.

The hotel would not allow a change of date and charged a full fare on a no show despite the fact was just trying to change the date not to cancel the reservation. There are many similar options I stay in the city 75 nights per year the Fitzpatrick was closed so thought I would try this location I would encourage you to try another property

My husband and I stayed here one night in early August, and then returned last week for three nights when I was coming to NYC to have surgery. We have both stayed in hotels around the world, but no where have we been treated so kindly as when we stayed here. Raymond at the front made sure we were in a room that would be quiet and cozy, and the friendly gentleman at the door (we unfortunately did not catch his name) was ready to provide suggestions for dining, etc. The room was clean ( I had no concerns even with COVID) and the hotel took care of any of our requests. The part that meant the most to us was that we felt cared for during a visit that was not for enjoyment especially being five hours from home. We will be returning to Hotel 57 for my post-op check and look forward to seeing the staff again.

During the NYC Covid-19 Crisis, Raymond, one of the front desk personnel, was extremely helpful. Although, he could not operate in the true sense of a Concierge because there were no tours to book or restaurants to reserve, he gave a list of restaurants that delivered. He was able to facilitate hailing a cab when they were at their scantiest. The hotel, clean rooms, comfortable beds, and location, location, location! Minutes from everything; Central Park, Park Avenue and Grand Central Station and amazing roof-top view. When the Crisis is past, will be returning!