Renaissance Hotel 57

We stayed at Renaissance 57 for our mini honeymoon! Let’s start from day 1: Daniel the bell boy was amazing! He gave us great directions on how to use the subway and he gave us a lot of recommendations on non tourist places to check out. Raymond checked us and made sure we had a great room! The room had an amazing soaking tub and a great view of Lexington Ave. Day 2: Jose and another bell hop guy I can’t remember his name but he was SO amazing. They kindly held the door for me with a huge smile every time! They were great guys all around. Day 3: Stumbled in a bit intoxicated and the front desk guy was great!!! Very welcoming and was nice! Day 4: Check our! We hated to leave this hotel because the staff was absolutely amazing. From the moment we checked in till the moment we checked out the entire process was stress free! I would like to give special attention to Raymond. Raymond went above and beyond. Raymond was simply amazing. He had a hand written front and back list of restaurants for us to check out. He made a difference in our trip. He made sure we were happy with our room and everything you could imagine. It’s employees like Raymond that make or break a business and I can’t get over how awesome he was!!! He was so friendly at all hours of the day and he was very helpful. When we return to NYC next year we plan on only staying at Renaissance 57. Don’t forget about the absolutely amazing rooftop terrace they have. The rooftop offers gorgeous views of Lexington Ave! Not enough guests take advantage of this terrace. You are able to bring up drinks and snacks and have a nice romantic evening up there. The entire staff was great. I am forgetting a few of the women’s names but everyone was wonderful! Courtney

Staff was friendly and helpful, but the hotel was otherwise lackluster. Despite being in an historic building, the hotel was over-modernized and stripped of all its character. My dreary room, while large, lacked furniture and instead had a series of floor-to-ceiling wood cabinets that resembled the AA Admirals Club lounge at LGA. There was only one nightstand, but lots of less-than-useful cabinetry. Lighting in the bedroom area is via small low-voltage spotlights and very dim. And you need two keys here, a white one (NFC) for the room and a black one (magnetic stripe) for the elevator. The black key demagnetizes itself just from looking at it. In four days, I had to have it reprogrammed three times, just to ride the elevator! Definitely not one of Marriott’s better properties, but the location at 57th and Lexington is its main selling point. Will I stay here again? Only if the price is right.

I spent one night here during a quick trip to NYC. Two blocks from the subway stop at 59th and Lexington where I hopped off the E train from JFK. The lobby experience is sort of non-existent; check-in and a few seats. But the check-in was memorable because the young lady who helped me remembered my name the following day when I checked out; very unusual in New York. My corner room on the 8th floor was lovely. Very nice design and very nice decor. Large bathroom with window, small sofa, comfortable bed, three windows wrapping around the corner. I could not have been more comfortable. There is no food-service or beverage service in the hotel and that is odd. But guests are invited to bring their own to the hotel's 17th floor deck. I would return for the nice room experience.

I travel a lot for business and pleasure so I stay in a lot of hotels AND my best friend is a room manager at a Marriot so I am very familiar with the hotel brand. HOWEVER, this hotel which I DID stay in before was not up to par. The ONLY person I would exempt from this is Raymond. Check in was quick and easy and as my handicapped cousin was joining me for one night I had requested a larger bed even though I had booked a queen. Unfortunately it was downhill from there. The room was fine but the tub was slow to drain, no robes in the rooms that needed two trips from housekeeping. Hairs found on the bed. And Ive visited nyc frequently so Im aware of the noise level but it was unbearably loud. I could not get ANY sleep as there was construction and drilling right outside. The windows do not filter ANY noise. Diane from the front desk said there were NO rooms until 3pm which was fine so down we go at 3pm and waited for the room we were reassigned to be ready. We go up and its a queen bed. So back down we go and Im told "sorry, the construction is the city, its not our fault." I asked if there were any king beds on a higher floor and got "sorry, you should have actually been charged for a bigger bed." As Im about to reach in my bag for my wallet, I get "We have no king beds available as theyre all booked. Theres one other but its the same floor and still likely loud" Sorry but what a load of crap. So Im told I have to pay, which I was readily able to do and even if I was, there was no availability? This hotels standards are NOT up to par and with the supply of nice hotels in midtown youre better picking a different one. My stays at Warwick, Intercontinental, and Lex were are superior to Ren57. Im sure the usual response of "we apologize and hope to make your stay better next time" is what Ill get but listen to me and the other reviewers here, there is no accountability and no effort to make your stay comfortable except condescension. I leave two stars instead of one because of Raymond who was nothing short of courteous and professional.

I am so pleased with my stay at this Renaissance hotel in NY. It's my second time around and I don't regret it at all! The location is excellent and the staff is very dedicated. Special thanks to Lucy & Daniel for making my stay an enjoyable one. See you soon!