WestJet Guest Updates

The WestJet Group and the Air Line Pilots Association (ALPA), the certified union representing WestJet and Swoop pilots, announced they have reached a tentative deal on the second collective bargaining agreement between the organizations. Both parties now await the ratification vote to be put forward to membership.

On behalf of all of us at the WestJet Group, we thank you for your patience and support, and we look forward to connecting you to the people and places you love.

Upcoming flight has not been changed or cancelled

Check travel advisories and flight status before you check in for your flight or go to the airport.

For travel between May 15-21, 2023 we’ve provided additional flexibility for all fares.  

Disrupted Flights and Vacations

Upcoming flight has been changed or cancelled

Check your inbox for an email from WestJet with details about your change or cancellation and options.  

Visit Manage Trips to confirm the address we have emailed your details to.

To make changes to your itinerary, contact us at 1-888-937-8538 

Upcoming WestJet Vacation has been changed or cancelled

If you booked with a travel agent or online booking agency, or this booking was made through the WestJet Groups department, please contact them directly. 

Cancellation fees may apply. Please review the cancellation terms and conditions.

To cancel your Vacation and request a refund: 

  1. Find your vacation through Manage vacations.
  2. View the vacation you would like to cancel.
  3. Select ‘Cancel’. You will cancel the Vacation for all guests on this reservation.

To change your WestJet Vacations itinerary contact us at 1-877-737-7001  

Swoop travellers 

Swoop travellers can visit the Swoop Traveller Info Hub for flight status, the most up-to-date information, and to manage bookings.

WestJet Vacation Packages including Swoop flights 

WestJet Vacations guests with Swoop flights can self-manage their WestJet Vacations booking using the Manage Vacations tool. 

If WestJet Vacations guests with Swoop flights cannot self-serve, please contact WestJet Vacations at 1-877-737-7001. 

Travel agents managing a booking on behalf of a Swoop guest, please call 1-877-664-3205.

WestJet Cargo Customers

Our customer service team is ready to support any bookings or inquiries daily from 5 a.m. to 10 p.m. MT. 

WestJet Cargo Customer Service: Westjet@support.westjet.com or 1-866-952-2746

Questions and answers

We’ve compiled some answers to common questions to ensure you are well-informed before your next journey.