Advisories and requirements

Updated December 15, 2021

Find travel requirements

Travel requirements can change quickly. Use the tool below to discover the travel requirements for your specific itinerary. This is our way of making your journey a little easier and helping you get travel ready. 

We recommend checking requirements before you book your trip, and prior to travelling. 

Disclaimer: The travel requirements information provided here does not replace specific information provided by official government sources. See additional terms and conditions1

If you have already booked a WestJet flight and do not meet the travel requirements, you may be able to rebook or cancel your itinerary. Please see our flexible change/cancel policy.

WestJet boarding requirements

 

Passenger requirement for proof of vaccination QR Code

As of November 30, 2021, the final phase of Canada’s mandatory vaccination policy for travellers coming into effect. In compliance with Transport Canada regulations, all guests over 12 years and four months of age who are travelling out of a Canadian airport are required to provide proof of vaccination.  

If your QR Code is from a country we do not currently accept, please present it to an agent at the airport to have it validated.

 

How to prepare for check in
 

Step 1

Download your Smart Health Card QR Code

Step 2

Ensure the name on the QR Code matches the name(s) on the booking

Step 3

Save your QR Code as an image (.jpg or .png)

Many provinces provide a PDF, which our system does not accept. You can save your QR Code as an image by exporting it or taking a screenshot

Take a screenshot of your original federally issued QR Code (not from your apple wallet)

Step 4

Upload an image of your QR Code

Or scan your QR Code using the camera on your computer or device


  • In compliance with Transport Canada regulations, to help prevent the spread of Coronavirus (COVID-19), we require all guests to respond to a health questionnaire.
  • We urge guests to respond truthfully as providing false or misleading information could result in a $5,000 fine under the Aeronautics Act.
  • If you are displaying COVID-19 symptoms or feeling unwell, you cannot board a flight.
  • If you have a medical condition that presents symptoms similar to those of COVID-19, you will need a doctor’s note or medical certificate that states your medical condition to board the flight.
  • If you have been ordered by the provincial or territorial government or local public health to self-isolate or quarantine you will be denied boarding.
  • If you are denied boarding for a domestic flight, we will rebook you to travel at least 14 days after the original date.
  • Guests denied boarding for repatriation flights will not be re-accommodated. 
  • To travel earlier, a valid medical certificate stating that you are not affected by the COVID-19 virus is required.

Guests travelling to/from the United States

United States Federal Law requires that guests two years of age and older must wear a non-medical mask or face covering to cover their nose, mouth and chin during travel. Failure to comply will result in denial of boarding, removal from the aircraft, and/or penalties under United States Federal Law.

Acceptable conditions to remove the mask:

  • ID check during boarding
  • eating or drinking on board for no more than 15 minutes
  • communicating with someone hard of hearing
  • using oxygen
  • a guest is unconscious


Exemptions:

 

Guests travelling within/from Canada

Transport Canada requires that all guests, six years of age or older, have a non-medical mask or face covering to cover their nose, mouth and chin during travel. Children ages two to five are encouraged to wear a mask at all times. If a child is unable to tolerate wearing a mask, it is not mandatory, but their guardian must have a mask readily available to the child prior to the boarding process. Children under two are not required to wear a mask.

See Transport Canada’s guidance on acceptable masks and face coverings.

General guidelines for currently approved masks:

  • a surgical mask or cloth mask that is made of multiple layers of tightly woven material (such as cotton or linen) and is secured to the head with ties or ear loops
    • this includes “no-sew masks” that are made using a folded scarf, bandana or piece of material and secured using elastic, hair ties or fabric ties.
  • a face covering associated with religious garments, providing they cover the nose and mouth and are made of at least two layers of tightly woven fabric
  • a face covering with a front clear plastic panel for lip reading if the entire mask is not made of plastic or other non-breathable material


General guidelines for masks that are currently not approved:

  • contains exhalation valves (including N95 masks with exhalation valves)
  • does not attach around the ears or head with loops (e.g. neck gaiter or neck warmer)
  • masks made completely of plastic or other non-breathable materials (e.g. gas masks and painter’s masks)
  • anything exclusively made of materials that can easily fall apart (e.g. tissue, paper towel)
  • bandanas or scarves that are not folded and secured into the “no-sew” style.


When travelling by air, guests will be required to cover their mouth and nose:

  • at Canadian airport screening checkpoints
  • while boarding their flight
  • at all times during the flight
  • when instructed to by a crew member


Guests may momentarily remove their mask if they are actively eating or drinking.

Many Canadian airports have made masks mandatory in all public spaces. Please check your airport's requirements before departing.

Exemptions:


Zero tolerance mask policy

To support Transport Canada mask requirements guests who do not comply will face penalties including denied boarding and suspension of travel on any WestJet Group aircraft for up to one year. The WestJet Group includes WestJet, WestJet Encore, WestJet Link and Swoop.

Non-compliance will be managed through a three-step process:

  1. Guests will first be asked to put the mask on in a discussion with cabin crew.
  2. A warning (yellow card) that masks are required, and compliance is necessary.
  3. A note from the captain and notification that non-compliance will result in follow-up notification that they will be placed on a no-fly list for 12 months.

 

Inputting the contact information for all guests on your booking is mandatory during the 24-hour check-in process online and at the kiosk.

You're no longer able to bypass the information screen, and you must input up-to-date information before a boarding pass will be issued. Guests remain responsible for providing accurate information.

Medical Exemptions
 

1.  Download the medical exemption form

Please note:

  • Foreign nationals entering Canada are not eligible for a medical exemption.
  • Foreign nationals travelling on a domestic flight in Canada must have supplementary medical information from a Canadian doctor. Foreign medical information will not be accepted.

 

2.  Submit the completed medical exemption form to the WestJet Medical Desk a minimum of 14 days before the flight.

Please note:

  • You will not be able to check in for your flight until your medical exemption has been approved, and validation of your required valid molecular* COVID-19 test result has been conducted.
  • Medical exemption forms will not be accepted at the airport, and exemption requests cannot be made through our call center. All requests must be directed to the WestJet Medical Desk at the email address indicated on the form. 
  • The Medical Desk's hours of operation are Monday to Friday from 0800-1630 MT; requests received after hours, weekends and statutory holidays will be processed as soon as we are able if the forms are received fully completed.

 

If the medical exemption is approved

If the Medical Desk approves the medical exemption, the guest will receive an email confirming their exemption.

  • The guest will need to submit a valid COVID-19 test to the WestJet Medical Desk prior to departure in order to utilize self-serve check-in. If you are unable to submit it in advance, it can be presented at the airport during check-in. A valid COVID-19 test can be either of the following: 
  • A negative molecular* COVID-19 test result 
  • This test must be performed no earlier than 72 hours prior to the scheduled departure time of the first flight of any same-day itinerary, or the first flight of any direct connecting itinerary.
  • The guest will need another negative molecular* COVID-19 test for their return journey if the departure of their return trip exceeds 72 hours from the time the test was taken OR
  • Proof of a previous positive test result taken between 14 and 180 days before the flight 
  • Test result must include:
  • Traveller name and date of birth
  • Name and civic address of the laboratory/clinic/facility that administered the test
  • The date on which the test was conducted
  • The type of test conducted
  • The test result
  • The guest must also carry their proof of a valid COVID-19 test with them. They may be required to present their test results at any time.
  • If the guest does not submit their proof of a valid COVD-19 test result to the WestJet Medical desk a minimum of 48 hours before their flight, they will not be able to self-serve check in, and will be required to present the test result to a WestJet agent on the day of travel at the airport. Please ensure you arrive a minimum of 2 hours prior to departure. 
  • The guest will be required to complete the health questionnaire and symptom screening during check in, and will be required to present their valid COVID-19 PCR test result to a WestJet agent at the airport prior to receiving a boarding pass.
  • The guest will be required to follow the current face mask policy.
  • The medical exemption will be valid for 3 months from the date of approval. The approval may be revoked at any time if requirements change.

 

If the medical exemption is denied

If the Medical Desk denies the medical exemption, the guest will receive an email and will not be permitted to fly.

  • The guest can choose to change or cancel their flight. They will be subject to the change and cancellation policy and fees for their fare type.
  • If the guest does not change or cancel their flight, our no-show policy will apply.
  • WestJet’s decision to approve or decline any exemption is final and not subject to appeal.  


* Accepted molecular tests include:

  • PCR-Polymerase chain reaction
  • NAT/NAAT-Nucleic acid amplification test
  • RT-LAMP-Reverse Transcription loop-mediated isothermal amplification

 

Temporary COVID-19 Exemption Request Due to Essential Medical Services or Treatment

Download the Temporary COVID-Exemption request due to essential Medical Service or Treatment form 

Please note:

  • All temporary exemptions of this nature must be submitted to meddesk@westjet.com
  • or faxed to 1-866-737-1202 (14 days before flight)


You will not be able to check in for your flight until your medical exemption has been approved, and validation of your required valid molecular* COVID-19 test result has been conducted.

These forms will not be accepted at the airport, and cannot be made through our call centre.


* Accepted molecular tests include:

  • PCR-Polymerase chain reaction
  • NAT/NAAT-Nucleic acid amplification test
  • RT-LAMP-Reverse Transcription loop-mediated isothermal amplification
  •  

Religious Exemptions

1.  Download the religious exemption form

Please note:

  • Foreign nationals entering Canada are not eligible for a religious exemption.
     

2.  Submit the completed religious exemption form to the Regulatory Guest Relations team at a minimum of 3 weeks before the flight.

Please note:

  • You will not be able to check in for your flight until your religious exemption has been approved, and validation of your required valid PCR COVID-19 test result has been conducted.
  • Religious exemption forms will not be accepted at the airport, and exemption requests cannot be made through our call center. All requests must be directed to the WestJet Regulatory Guest Relations team at the email address indicated on the form. 
  • The Regulatory Guest Relations team hours of operation are Monday to Friday from 0900-1700 MT; requests received after hours or on weekends will begin to be processed on the next business day.

 

If the religious exemption is approved:

If the Regulatory Guest Relations team approves the religious exemption, the guest will receive an email confirming their exemption.

  • The guest will need to submit a valid COVID-19 test to the WestJet Regulatory Guest Relations team prior to departure in order to utilize self-serve check-in. If you are unable to submit it in advance, it can be presented at the airport during check-in. A valid COVID-19 test can be either of the following: 
  • A negative molecular* COVID-19 test result 
  • This test must be performed no earlier than 72 hours prior to the scheduled departure time of the first flight of any same-day itinerary, or the first flight of any direct connecting itinerary.
  • The guest will need another negative molecular* COVID-19 test for their return journey if the departure of their return trip exceeds 72 hours from the time the test was taken
  • Proof of a previous positive test result taken between 14 and 180 days before the flight 
  • Test result must include:
  • Traveller name and date of birth
  • Name and civic address of the laboratory/clinic/facility that administered the test
  • The date on which the test was conducted
  • The type of test conducted
  • The test result
  • The guest must also carry their proof of a valid COVID-19 test with them. They may be required to present their test results at any time.
  • If the guest does not submit their proof of a valid COVD-19 test result to the WestJet Regulatory Guest Relations team a minimum of 48 hours before their flight, they will not be able to self-serve check in, and will be required to present the test result to a WestJet agent on the day of travel at the airport. Please ensure you arrive a minimum of 2 hours prior to departure.
  • The guest will be required to complete the health questionnaire and symptom screening during check in, and will be required to present their valid COVID-19 PCR test result to a WestJet agent at the airport prior to receiving a boarding pass.
  • The guest will be required to follow the current face mask policy.
  • The religious exemption will be valid for 3 months from the date of approval. The approval may be revoked at any time if requirements change.

 

If the religious exemption is denied:

If the Regulatory Guest Relations team denies the religious exemption, the guest will receive an email and will not be permitted to fly.

  • The guest can choose to change or cancel their flight. They will be subject to the change and cancellation policy and fees for their fare type.
  • If the guest does not change or cancel their flight, our no-show policy will apply.
  • WestJet’s decision to approve or decline any exemption is final and not subject to appeal.  

 

* Accepted molecular tests include:

  • PCR-Polymerase chain reaction
  • NAT/NAAT-Nucleic acid amplification test
  • RT-LAMP-Reverse Transcription loop-mediated isothermal amplification

 

Mask Exemptions

If guests have a physical or medical condition that prevents them from wearing a non-medical mask or face covering for air travel, they may submit approval for a special medical exemption. View/download application form here. You will need your healthcare provider to complete, sign and stamp page 3 of the form. Please submit your completed form to the WestJet Medical Desk a minimum of 14 days before the flight.

Current travel advisories

Airport travelling to/from Advisory For travel on or between Posted date Additional info
Eastern Canada Winter storm system January 18, 2022 - January 19, 2022 January 15, 2022

Flexible Change/Cancel guidelines have been announced for:

      - Eastern Canada          

Effective January 18 to January 19, 2022

This may cause delays or cancellations.

We advise all guests travelling to check the status of their flights before leaving for the airport.

Additional updates will be posted as they are available.

If you have an air-only booking made through a travel agent, please contact your travel agent directly.

  • St. John's, NL
Airport facilities constraints January 18, 2022 - January 21, 2022 January 18, 2022

Flexible Change/Cancel guidelines have been announced for:

      - St. John’s, Newfoundland          

Effective January 18 to January 21, 2022

This may cause delays or cancellations.

We advise all guests travelling to check the status of their flights before leaving for the airport.

Additional updates will be posted as they are available.

If you have an air-only booking made through a travel agent, please contact your travel agent directly. 

All WestJet Destinations Travel continues to be impacted by the COVID-19 pandemic March 2, 2020 - April 30, 2022 September 9, 2020

Before you go:
Travel and face mask policies
Entry requirements
Safety above all
Where we're flying

Select airports for flights within Canada COVID-19 route suspensions November 2, 2020 - April 30, 2022 February 19, 2021

See domestic schedule
Change/cancel

Check your flight status to see if your travel plans are impacted by these advisories:

Additional advisories

Review advisories on happenings at popular airports, new entry requirements to Canada, passport gender identification for non-binary Canadians, how to spot travel scams and more.

Flights in which someone on board later tested positive for COVID-19


Last updated January 19, 2022 at 12:30 p.m. MT

The safety of our guests and crews is our top priority. It is our goal to be open and transparent throughout this rapidly evolving situation. This table will be updated regularly with information on COVID-19 impacted flights in our network.

The public health authority has jurisdiction, and a process, for notifying guests on board the flight, we are providing all necessary information as required. We have a strict process and protocol in place for notifying our crew of affected flights and are not always able to post the information in coordination with public health.

Guests in affected rows of the below flights are considered close contacts and may be at risk for exposure. Public health officials recommend that affected individuals self-isolate for 14 days after arrival and monitor symptoms. Guests are advised to contact their primary care provider, or their local public health unit if they are concerned that they may have been exposed to or are experiencing symptoms of COVID-19.

All guests who were on the listed flights, but not in the affected rows are advised to self-monitor for signs of cough, fever or respiratory issues and to call their local health authorities if symptoms arise within the next 14 days.

Affected flights - COVID-19 (last 14 days)
Flight date Flight number Departing Destination Rows
2022-01-15 1875 Lihue, Kauai (LIH) Vancouver (YVR)  n/a
2022-01-14 1469 Palm Springs (PSP) Calgary (YYC) n/a
2022-01-14 1468 Calgary (YYC) Palm Springs (PSP) n/a
2022-01-14 1874 Vancouver (YVR)  Lihue, Kauai (LIH) n/a
2022-01-14 700 Vancouver (YVR)  Toronto (YYZ)   n/a
2022-01-14 1882 Vancouver (YVR)  Kona, Hawaii (KOA) n/a
2022-01-13 4037 Firebag (YFI) Calgary (YYC) n/a
2022-01-13 4036 Calgary (YYC)  Firebag (YFI) n/a
2022-01-13 2265 Huatulco (HUX) Edmonton (YEG) n/a
2022-01-13 116 Vancouver (YVR)  Calgary (YYC) n/a
2022-01-13 165 Edmonton (YEG) Vancouver (YVR) n/a
2022-01-13 601 Saskatoon (YXE) Calgary (YYC) n/a
2022-01-13 1511 Los Angeles (LAX) Calgary (YYC) n/a
2022-01-13 1510 Calgary (YYC)  Los Angeles (LAX) n/a
2022-01-13 205 Winnipeg (YWG) Calgary (YYC) n/a
2022-01-13 530 Calgary (YYC)  Winnipeg (YWG) n/a
2022-01-13 229 Halifax (YHZ) Calgary (YYC) n/a
2022-01-13 135 Calgary (YYC)  Vancouver (YVR) n/a
2022-01-13 1861 Honolulu (HNL) Calgary (YYC) n/a
2022-01-13 1877 Kahului, Maui (OGG) Vancouver (YVR) n/a
2022-01-12 671 Toronto (YYZ)   Calgary (YYC) n/a
2022-01-12 656 Calgary (YYC)  Toronto (YYZ)   n/a
2022-01-12 4015 Firebag (YFI) Edmonton (YEG) n/a
2022-01-12 4014 Edmonton (YEG) Firebag (YFI) n/a
2022-01-12 2378 Calgary (YYC)  Huatulco (HUX) n/a
2022-01-12 1876 Vancouver (YVR)  Kahului, Maui (OGG) n/a
2022-01-12 161 Edmonton (YEG) Vancouver (YVR) n/a
2022-01-12 711 Toronto (YYZ)   Vancouver (YVR) n/a
2022-01-12 520 Winnipeg (YWG) Toronto (YYZ)   n/a
2022-01-12 714 Vancouver (YVR) Toronto (YYZ)   n/a
2022-01-12 165 Edmonton (YEG) Vancouver (YVR) n/a
2022-01-12 2128 Toronto (YYZ)   Providenciales, Turks and Caicos (PLS) n/a
2022-01-12 2129 Providenciales, Turks and Caicos (PLS) Toronto (YYZ)   n/a
2022-01-12 679 Toronto (YYZ)   Calgary (YYC) n/a
2022-01-12 1862 Vancouver (YVR)  Honolulu (HNL) n/a
2022-01-11 600 Calgary (YYC)  Saskatoon (YXE) n/a
2022-01-11 448 Vancouver (YVR)  Winnipeg (YWG) n/a
2022-01-11 161 Edmonton (YEG) Vancouver (YVR) n/a
2022-01-11 4013 Firebag (YFI) Edmonton (YEG) n/a
2022-01-11 4012 Edmonton (YEG) Firebag (YFI) n/a
2022-01-11 2309 Cancun (CUN) Calgary (YYC) n/a
2022-01-11 688 Vancouver (YVR)  Saskatoon (YXE) n/a
2022-01-11 2056 Vancouver (YVR)  Cancun (CUN) n/a
2022-01-11 2309 Cancun (CUN) Calgary (YYC) n/a
2022-01-11 228 Calgary (YYC)  Halifax (YHZ) n/a
2022-01-11 4046 Calgary (YYC)  Firebag (YFI) n/a
2022-01-11 4047 Firebag (YFI) Calgary (YYC) n/a
2022-01-10 657 Toronto (YYZ)   Calgary (YYC) n/a
2022-01-10 579 Montréal (YUL) Toronto (YYZ)   n/a
2022-01-10 1681 New York (JFK) Calgary (YYC) n/a
2022-01-10 1680 Calgary (YYC)  New York (JFK) n/a
2022-01-10 656 Calgary (YYC)  Toronto (YYZ)   n/a
2022-01-10 1564 Calgary (YYC)  San Diego (SAN) n/a
2022-01-10 1565 San Diego (SAN) Calgary (YYC) n/a
2022-01-10 361 Winnipeg (YWG) Vancouver (YVR) n/a
2022-01-10 2056 Vancouver (YVR)  Cancun (CUN) n/a
2022-01-09 2841 Cancun (CUN) Ottawa (YOW) n/a
2022-01-09 2800 Ottawa (YOW) Cancun (CUN) n/a
2022-01-09 610 Calgary (YYC) Ottawa (YOW) n/a
2022-01-09 575 Ottawa (YOW) Winnipeg (YWG) n/a
2022-01-09 103 Calgary (YYC)  Vancouver (YVR) n/a
2022-01-09 706 Vancouver (YVR)  Toronto (YYZ)   n/a
2022-01-09 1518 Calgary (YYC)  Phoenix  (AZA) n/a
2022-01-09 1519 Phoenix  (AZA) Calgary (YYC) n/a
2022-01-09 437 Toronto (YYZ)   Edmonton (YEG) n/a
2022-01-09 2207 Cancun (CUN) Edmonton (YEG) n/a
2022-01-09 2261 Liberia (LIR) Calgary (YYC) n/a
2022-01-08 610 Calgary (YYC)  Ottawa (YOW) n/a
2022-01-08 116 Vancouver (YVR)  Calgary (YYC) n/a
2022-01-08 1857 Kahului, Maui (OGG) Calgary (YYC) n/a
2022-01-08 205 Winnipeg (YWG) Calgary (YYC) n/a
2022-01-08 2056 Vancouver (YVR)  Cancun (CUN) n/a
2022-01-08 2061 San Jose del Cabo (SJD) Vancouver (YVR) n/a
2022-01-08 2060 Vancouver (YVR)  San Jose del Cabo (SJD) n/a
2022-01-08 296 Calgary (YYC)  Regina (YQR) n/a
2022-01-08 306 Winnipeg (YWG) Toronto (YYZ)   n/a
2022-01-08 2768 Toronto (YYZ)   Punta Cana (PUJ) n/a
2022-01-08 2769 Punta Cana (PUJ) Toronto (YYZ)   n/a
2022-01-08 2057 Cancun (CUN) Vancouver (YVR) n/a
2022-01-07 1877 Kahului, Maui (OGG) Vancouver (YVR) n/a
2022-01-07 1863 Honolulu (HNL) Vancouver (YVR) n/a
2022-01-07 360 Vancouver (YVR) Winnipeg (YWG) n/a
2022-01-07 306 Winnipeg (YWG) Toronto (YYZ)   n/a
2022-01-07 653 Toronto (YYZ)   Calgary (YYC) n/a
2022-01-07 656 Calgary (YYC)  Toronto (YYZ)   n/a
2022-01-07 719 Toronto (YYZ)   Vancouver (YVR) n/a
2022-01-07 1246 Toronto (YYZ)   Tampa (TPA) n/a
2022-01-07 1247 Tampa (TPA) Toronto (YYZ)   n/a
2022-01-07 2703 Montego Bay (MBJ) Toronto (YYZ)   n/a
2022-01-06 2056 Vancouver (YVR)  Cancun (CUN) n/a
2022-01-06 1876 Vancouver (YVR)  Kahului, Maui (OGG) n/a
2022-01-06 1862 Vancouver (YVR) Honolulu (HNL) n/a
2022-01-06 4028 Calgary (YYC)  Firebag (YFI) n/a
2022-01-06 4037 Firebag (YFI) Calgary (YYC) n/a
2022-01-06 1518 Calgary (YYC)  Phoenix  (AZA) n/a
2022-01-06 1519 Phoenix  (AZA) Calgary (YYC) n/a
2022-01-06 107 Calgary (YYC)  Vancouver (YVR) n/a
2022-01-05 2153 Puerto Vallarta (PVR) Vancouver (YVR) n/a
2022-01-05 2152 Vancouver (YVR)  Puerto Vallarta (PVR) n/a
2022-01-05 1417 Orlando (MCO) Calgary (YYC) n/a
2022-01-05 1416 Calgary (YYC)  Orlando (MCO) n/a
2022-01-05 269 Winnipeg (YWG) Calgary (YYC) n/a
2022-01-05 305 Toronto (YYZ)   Winnipeg (YWG) n/a
2022-01-05 375 Ottawa (YOW) Toronto (YYZ)   n/a
2022-01-05 520 Winnipeg (YWG) Toronto (YYZ)   n/a
2022-01-05 579 Montréal (YUL) Toronto (YYZ)   n/a
2022-01-05 120 Vancouver (YVR) Calgary (YYC) n/a
2022-01-05 202 Calgary (YYC)  Winnipeg (YWG) n/a
2022-01-05 170 Vancouver (YVR) Edmonton (YEG) n/a
2022-01-05 171 Edmonton (YEG) Vancouver (YVR) n/a
2022-01-05 2060 Vancouver (YVR) San Jose del Cabo (SJD) n/a
2022-01-05 2061 San Jose del Cabo (SJD) Vancouver (YVR) n/a
2022-01-05 2754 Toronto (YYZ)   Nassau, Bahamas (NAS) n/a
2022-01-05 2755 Nassau, Bahamas (NAS) Toronto (YYZ)   n/a
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