Advisories

The WestJet check-in counter has moved.

Due to renovations, our domestic check-in counter can be found across from departures Door 7.

When you arrive at YYC, please follow the directional signage to our new location.

Once you have cleared customs and immigration at Cancun International Airport, WestJet and WestJet Vacations want to make you aware that we are not affiliated with third-party transportation, or time-share vendors who may approach you. We highly recommend that you do not book travel with these vendors.

If you have booked an all-inclusive package with WestJet Vacations, or have pre-scheduled transportation, the meeting point will be located outside of Terminal 4 on the bus arrivals platform. Please follow the instructions on your official documentation for specific details.

WestJet encourages all guests travelling to/from LGA to plan for additional time to make their way to/from LGA due to construction.

Taxis can no longer pick up guests from Terminals C or D at the LaGuardia airport due to construction. The Port Authority offers free shuttles for guests travelling to Marine Air Terminal, where taxis are available. All guests must follow signs for the “Yellow Route” Port Authority buses near Terminal C.

To meet a for-hire vehicle such as Uber, Lyft, Juno, a limousine/black car service, etc., guests must follow signs to a staging lot between Terminals C and D.

There is limited parking garage space availability that routinely serves Terminals C and D. When no parking is available, the Terminal B parking garage is an alternative, where a “Purple Route” Port Authority bus can take guests back to Terminal D.

The Port Authority is expecting heavy traffic during construction, and there might be temporary road closures to and from the airport, most likely not exceeding more than an hour at a time.

We recommend all guests travelling from LGA arrive at the airport at least 120 minutes before departure to allow enough time to check in, clear security and get to your gates on time.

Positive changes are happening at LAX. If you’re a WestJet guest with a connecting flight on Delta or any of our other airline partners, you will easily find signage to direct you to your next gate.

You may have to catch a convenient shuttle bus (travel time is approximately five minutes) between Terminals 2 and 3, depending on where you need to board.

We recommend all guests travelling from LAX arrive at least 90 minutes before departure to allow enough time to check in, clear security and get to your gates on time.

Effective October 17, 2018, the Cannabis Act will come into effect allowing for legal purchase, use, and possession of cannabis for personal purposes. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. Holding a medical authorization for cannabis in any Country, including Canada, does not grant the ability to take cannabis into or out of Canada.  Please refer to the following Government of Canada website for additional information and resources.

Canada is now accepting digital declarations from travellers arriving by air at select airports. To learn more about Primary Inspection Kiosks and the eDeclaration mobile app, visit www.cbsa.gc.ca.

Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. Exceptions include U.S. citizens and any travellers who currently hold a valid visa.

The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. To apply and find out more, visit Canada.ca/eTA.

You must have valid (not expired) identification to take any flight within Canada. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. In addition, the name on your identification must match the name on your airline reservation or boarding pass. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. For more information on all ID requirements please visit WestJet.

African Swine Fever is a serious viral disease affecting pigs that could harm the Canadian pork industry and Canada’s economy.

The disease can be spread very easily through pork products, as well as contaminated clothing and/or footwear.

Do not bring pork products to Canada. If you do, the Canada Border Services Agency will take them away for safe disposal.

Every passenger must declare all food, plant and animal products brought to Canada to a border services officer upon arrival. Failure to do so will have consequences, and may include a $1300 fine.

Travellers must also advise if they have recently visited a farm outside of Canada. Find out more on the Canadian Food Inspection Agency’s website at www.inspection.gc.ca

You can help create a great experience for everyone on board by consuming liquor responsibly.

It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding.

Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests.

If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). Please note; at any time of year, multiple locations can be affected, and the amount this year is above average.

WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation.

Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. In some regions, beaches are considered natural reserves or protected areas, and there are limitations on what action hotels connected to these beaches are able to take.

We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. WestJet food products do not directly contain peanut and/or derivatives; however, some items may contain traces of peanuts from manufacturing processes.

Please be advised that due to safety concerns; hoverboards, powerboards, airwheels and other self-balancing lithium battery powered scooters are forbidden from transport on any WestJet or WestJet Encore flight, in carry-on, checked baggage or cargo. The safety and comfort of our guests is a top priority and this rule will stand until further notice.

Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. Phishing scams may also make a false claim that your account is in urgent need of attention. This sense of urgency drives the recipient to click a link to an authentic looking website which is actually a spoof site used to gather credit card information and account details. Avoid clicking on any attachments to these emails as they may contain viruses or spyware.

Key indicators of a phony email are:

• a false claim that a prize or flight has been awarded;
• a false claim that there is a problem with the recipients account that needs "fixing";
• the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet";
• the sender's email address and any links in the document may appear authentic;
• other authentic looking material such as logos or company colours.

Internet marketers are falsely claiming to represent WestJet Airlines Limited using online surveys and Facebook sharing. The scams offer tickets for free or a nominal amount in exchange for answering questionnaires and then sharing the surveys with your friends on Facebook. We are always happy to hear about your experiences with us, and ask you not to participate in these scams or share them through your Facebook profile. For more information, please see our blog post.

Numerous guests attempting to reach WestJet by phone have found themselves in the ‘Misdial Trap’ – a scheme used by fraudsters and telemarketing companies to profit from misdial traffic.

There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. This marketing strategy relies on clumsy dialing and high-pressure tactics. These types of scams are rapidly increasing. Please dial carefully and remember, the toll free phone number for WestJet is 1-888- WESTJET.