Crown Paradise Club Puerto Vallarta

Would never go back to this resort!! The food was terrible. Service was terrible. Rooms were outdated and needed upgrading. We were moved 3 times, at best the last room was mediocre.

We really enjoyed our stay here. Our 4 year old and 20 month old had a great time in the pirate ship pool, the heated pool and at the beach. The room was clean, had a recent bathroom reno and had a great view of the pool and ocean. The staff were very friendly and helpful. My only other all inclusive stay was at a 5 star and this resort definitely seemed to be in line with it's 4 star rating. We are thinking of doing the same trip again next year!

Other than the kids play area, this hotel should never be rated more than 2 stars. The service was mediocre at best and the food was absolutely horrible. The rooms are so outdated it's ridiculous. All that being said, the location is great

We arrived at the resort around 10pm on a Sunday night to find several 15+ Hispanic family's arriving from the street with no one at the open front to check for wristbands or validation. The front desk was very "old school", no computers and only paper tracking information. Once we arrived to our room we were extremely disappointed. Immediately, we noticed the room was very outdated with old furniture and a black mold substance on the walls. We were on the 3rd floor with an alley facing balcony that was about 3'x4'. The door to the balcony didn't have a lock and the next morning I noticed the balcony also overlooked some type of landfill. I immediately went to the front desk to contact my travel company to notify them of the situation, they were glad to allow me to do that for $3/min and of course it needed to be cash? Long story short I had to stay the night and get with the travel company after 9am. This resort is south of the airport which I found out later it was in the downtown area and was also why I heard sirens all night along with loud trumpet like music. In the morning we ate at the breakfast bar which was ok. I transferred to the Riu Jalisca and had zero issues the rest of my trip.

The location was great, there was so much for little kids to do but the overall quality of the hotel was poor. First off this was the only hotel I had ever stayed at that wasn't gated it was just free for anybody to walk into the main lobby. The hotel was filled with all locals. The Japanese restaurant was great but all the rest were not very good and the buffet was terrible. At some points the snack bar only food available in the afternoons had no food available to feed to your hungry kids. The pool smelt like sewer water and the beach was covered in debris. There were no servers around the pool which made for a long walk to the bar. The pools weren't cleaned very well because In the mornings I would find myself stepping on cups in the water from the day before. Pool cleanliness is very important when you have a ton of kids swimming in them everyday if you know what I mean. I'm sure there were many accidents in the pools and I'm not so sure the chemicals were well maintained. Daycare staff were nice but times for childcare were not accommodating. West jet representatives were very nice and helpful.