Edison Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 5.0
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

15640 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

NEW YORK HOTEL EDISON TIME SQUARE

trevorhM6731EC on Feb 18, 2024

Scam they take £180 per room and say there is an extra £29.00 for security and you'll get it bag one massive scam it's goto be happening to everyone and they just fob you off and get away with it I know you pay tax on room It dose say that but take extra money and not give it back is just wrong as we're from England you would think they wouldn't want people to not want to go to new york a second time but we loved it but hotel edison is a scam . Hotel. !!!!

TripAdvisor users rated this property 4 out of 5

Great location—would definitely come back here!

NorthStar03737714368 (Catonsville, Maryland) on Feb 17, 2024

Our room with the king-sized bed had plenty of space for the two of us. Everything in the room was clean and attractive. The staff was friendly and helpful for the most part. Only issue was being told there was no free breakfast for guests, when that is included in your fees. The grab-and-go breakfast was good. You just have to go to the desk with ID to get your vouchers. The hotel is in a great location—walking distance to Penn Station, Central Park, Times Square, restaurants and theaters. There was scaffolding outside our windows, but no construction work was done while we were there Friday-Sunday.

TripAdvisor users rated this property 4 out of 5

THE EDISON

Nick D on Feb 15, 2024

Hanniel was very friendly and helpful at check in! Room is clean and satisfactory. I need to ask for some shaving cream so we'll see how that goes. The hotel was easy to find and very convenient location. Have not tried the attached restaurants yet

TripAdvisor users rated this property 5 out of 5

NYFW2024 stay at Hotel Edison - exceptional customer support

Heena P on Feb 15, 2024

I was in Hotel Edison for NYFW 2024 HITECHMODA runway walk as a model. It was an hectic 2 day for us. Leaving in rush rush to catch our train back to DC, left/drooped my small crossbody purse in the room. I called the Hotel and they immediately connected me to the customer service where they provided me with the email address explaining what I lost. I immediately received response back from Jonathan Bracero (JB) that they have found my crossbody purse and the process to receive it. I received it back today in intake condition. Truly appreciate and commend all involved .... Danny, JB, Alex, Jahaida, Jay in handling, working, and help resolving my lost and found claim so promptly. I really want to applaud the involved for their outstanding customer service. Thank you so much .....

TripAdvisor users rated this property 1 out of 5

Very sad and disappointed and wish I was at home and hadn’t wasted a fortube

Denise P on Feb 15, 2024

So utterly disappointed. I saved for the whole year, spent a fortune to give my children the trip of a lifetime and we were put into a room facing a brick wall. It also had a radiator that must have been faulty as was very noisy We asked to change rooms and to be fair the staff changed, but the rooms were just as bad except for noisy radiator. My beautiful view waking up in New York is not happening, it’s like a prison cell. I’d hoped to give the children a wow experience and now I feel I have to snap out of this sheer disappointment to make the best of a bad situation as we’re here now :( No coffee machine either and lukewarm shower water. I’m in tears here as almost £3000 down and I’d rather be at home :( . This is the first time I’ve ever complained about a hotel and I’m not rich or have amazing standards but this is just gutting :(

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