Edison Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 5.0
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

16244 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family vacation 2024

MrJRB75 (Oakman, Alabama) on Jul 14, 2024

My wife and our 3 children, ages 6,11&12 stayed from 7/3-7/6 great service comfortable room. Upon arrival around 9am on the 3rd we checked in with the front desk and was offered immediate check in for $99 extra, but we could check our bags for $1 each and our room was ready about 2pm. Plenty of seats in the lobby to rest a while before we checked out NYC. We returned around 2pm and asked if our room was ready. We were given our room keys and our bellhop saw us to our Spacious room.

TripAdvisor users rated this property 5 out of 5

Amazing Anniversary Stay at A Classic Hotel

nyc2vin (Marin County, California) on Jul 13, 2024

We totally enjoyed our stay at The Edison celebrating our Anniversary. It was good to be back and better than we remembered. The staff were all friendly and helpful. The room was clean and the security staff were great. The WIFI was good but spotty at times. Rommel Gopez (Director of Guest Relations) was amazing. He was warm, friendly and gave us the personal touch that made us feel special. His team was outstanding. LaToya at the reception desk always had a smile and made us feel comfortable and "at home". They were both the epitome of what to expect from a classic hotel like The Edison. The room was clean and comfortable but during our second night (of our nine night stay) we had a major flood from the room above at 4:30 in the morning. Andrew, the night manager and James came up quickly and upgraded us to another room. Again a great team that worked well together! The breakfast vouchers were good and gave us several convenient options to choose with flexible hours (which is a rarity). The only suggestions I would give are to have a magnifying mirror in the bathroom and better lighting in the room, perhaps dimmers. Look forward to our next stay.

TripAdvisor users rated this property 3 out of 5

An average stay

8288s9gmlr on Jul 13, 2024

Location was the most attractive feature. More tasty food options in hotel with good value would dramatically increase rating. Provide complimentary tea and coffee throughout day.

TripAdvisor users rated this property 5 out of 5

Best experience

maryreifsteck (Luna Pier, Michigan) on Jul 13, 2024

The best place to stay Great staff, great location to theatre and time square, restaurants, shopping, and close to transportation

TripAdvisor users rated this property 2 out of 5

Don’t upgrade ! Not worth it ; bellman service very bad

travelernow436 (Cabo San Lucas, Mexico) on Jul 13, 2024

Front desk agent did not recognize me as a returning guest Front desk was just ok , any smile or extra attention was not provided Bellman staff did not offer help with our luggage at check in , even when we had 6 pieces of luggage ( we were only two ) that is unacceptable; I work for hospitality company and I take care of people that take care of me , sadly this gentleman didn’t even worry. I understand you guys are in the middle of time square and it’s crazy all the times but you work in hospitality , it was something very simple and something they should do as normal.

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