Flexible Change/Cancel Policies

We have relaxed our change and cancellation policies to make it easier to manage travel impacted by COVID-19 or destination-specific travel advisories. Please read the following to see which policy applies to you.

Flexible Change/Cancel policies for travel affected by COVID-19


You can book a new flight with confidence. If COVID-19 affects your travel plan you can adjust with the following flexible change/cancel policy:

  • All flights booked between March 3, 2020 and September 30, 2021 will be allowed a $0 one-time fee waiver for changes or cancellations
  • Change or cancellation must be requested more than 24 hours from departure
  • Value of cancelled flights will be returned as a Travel Bank credit, valid for 24 months from the date your flight was cancelled
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be returned as a Travel Bank credit
  • For changes or cancellations within 24 hours of travel, standard change and cancel fee rules apply.

 

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Change or cancel your flights online

  • $0 one-time fee waiver for changes or cancellations
  • Change or cancellation must be requested at least 2 hours prior to departure
  • Value of cancelled flights will be returned as a credit to your Travel Bank, valid for 24 months from the date your flight was cancelled
  • If you change your flight, the difference in fare applies. If the new fare is less, the difference will be returned as a Travel Bank credit
  • For changes or cancellations within 2 hours of travel, standard change and cancel fee rules apply


Change or cancel your flights online.

If you have already checked in for your flight within 24 hours of departure, please use the uncheck feature in our online check-in and then manage your trip

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Protect your travel plans when you book vacation packages or land-only bookings to destinations in Mexico, the Caribbean, Canada, and the United States.

One-time Change Fee Waived

Changes to departure dates, destinations, room categories or occupancy can be made up until 3 days before departure for destinations in Mexico and the Caribbean, and 7 days before departure for destinations in Canada and the United States, subject to hotel and flight availability.

  • If you change your vacation to a higher-priced vacation package or land-only booking, you will need to pay the additional amount. If your new package is lower in price, the difference in price will be forfeited.

Cancellation Fee Waived

Cancellations made 25 days or more before departure on vacation packages or before the first hotel's check-in on land-only bookings, will be refunded to the original form of payment.

Cancellations made 24 - 21 days before departure on vacation packages or before the first hotel's check-in on land-only bookings, will result in a 50% refund to original form of payment and 50% refund to WestJet dollars.

Cancellations made 20 days to 24 hours before departure for destinations in Mexico and the Caribbean, and 20 days to 7 days before departure for destinations in Canada and the United States, will result in 100% refund to WestJet dollars.

No refunds or WestJet dollar credits for bookings cancelled less than 24 hours before departure for destinations in Mexico and the Caribbean, or less than 7 days before departure for destinations in Canada and the United States.

Car rentals, private transfers, excursions, theme park tickets and other attractions are non-refundable

One-time Name Change Fee Waived

Name changes can be made up until 7 days before departure.

Hurricane and Tropical Storm Protection

If a hurricane or tropical storm travel advisory is issued for your origin or destination on your travel dates, you may change or cancel your reservation at any time before the first scheduled flight and no fees will be charged.

Read the full terms and conditions for the Travel Protection Plan

To change or cancel your vacation, please contact your travel agent or if you booked directly with WestJet, please contact WestJet Vacations.

  • Offer is subject to change without notice
  • The Travel Protection Plan fee is non-refundable
  • The Travel Protection Plan fee is not required for infants under 2
  • Only applicable to new bookings made after August 4, 2020, for travel after August 5, 2020 to destinations in Mexico and the Caribbean. Applicable to new vacation packages and land-only bookings made after September 12, 2021, for travel after September 13, 2021, to destinations in Canada and the United States.
  • Plan is not applicable to group bookings, Sandals, Beaches and Grand Pineapple Beach Resorts
  • The Plan is not applicable to UK and European destinations
  • In the event of a cancellation, WestJet dollars issued can only be applied towards a new vacation package after a 15-day waiting period

For vacation packages booked prior to March 3rd for travel through January 4, 2021:

  • $0 one-time fee waiver for changes or cancellations
  • Change or cancel up to 24 hours from departure
  • Value of cancelled vacations will be returned in the form of WestJet Dollars, valid for 24 months from the date your vacation was cancelled
  • If you change your vacation, the difference in price will apply if the new package is higher value


Please contact us to change or cancel your vacation package.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Note:

  • Policy does not apply to Group bookings.
  • Policy cannot be applied to packages with the following hotels: Disney, Universal, Hard Rock Resorts, Atlantis, Sandals Resorts, Beaches Resorts, and Grand Pineapple Resorts.


After your $0 one-time change/cancel, standard terms and conditions apply.

For vacation packages booked between March 3 – July 31, 2020:

  • $0 one-time fee waiver for changes or cancellations
  • Change or cancel up to 24 hours from departure
  • Value of cancelled vacations will be returned in the form of WestJet Dollars, valid for 24 months from the date your vacation was cancelled
  • If you change your vacation, the difference in price will apply if the new package is higher value


Please contact us to change or cancel your vacation package.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Note:

  • Policy cannot be applied to packages with the following hotels: Disney, Universal, Hard Rock Resorts, Atlantis, Sandals Resorts, Beaches Resorts, and Grand Pineapple Resorts.
  • Policy cannot be applied to Disneyland, Disneyworld and Universal tickets
  • Policy does not apply to Group bookings


After your $0 one-time change/cancel, standard terms and conditions apply.

Flexible Change/Cancel policies for travel affected by a travel advisory

Sometimes a travel advisory in a destination will interrupt your travel plans. Guest-impacting events like extreme weather, airport closures, and disease outbreaks unrelated to COVID-19 can happen. While the travel advisory is in effect, we apply our flexible change/cancel guidelines until it is lifted, and normal operations resume.

If there’s a current travel advisory for your destination on your trip dates, you have options. WestJet will waive the applicable change or cancellation fee, and you have the option to:

  • Change your travel dates to and/or from the same destination. If there’s a difference in fares, you won’t be charged. Blackout dates may apply.
  • Change your destination with or without changing your travel dates. If you’re going to a close airport like Vancouver (YVR) instead of Abbotsford (YXX), you won’t be charged for any fare difference.
  • If you choose to go to an airport that isn’t geographically close, you’ll pay the fare difference. 
  • If the new fare is less, the refund guidelines for fare types apply. 
  • Cancel your trip. You’ll get a refund according to the guidelines for the original fare bundle.

     

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