Your safety with WestJet Vacations

Dominican ocean and palm trees

Your flights

Start your vacation with WestJet where safety above all is our priority. We’ve made changes to our business to ensure your safety and peace of mind at every step of your travel journey. From check in to your experience on board the aircraft, you can rest easy as you fly with us.

Your destination

For vacations in Mexico and the Caribbean, sunshine, palm trees and continued safety await you. From when you land, through transit and upon arrival at your hotel or resort, measures for health, cleanliness and physical distance are in place.

Arrival at your destination

When you arrive at your destination, you can expect:

  • A warm welcome by WestJet destination representatives
  • A health screening before boarding the transfer vehicle
  • 2m physical distancing among guests

Transportation to your hotel

When travelling from the airport to your hotel, you can expect:

  • Reduced vehicle capacity to allow for physical distancing
  • Mask use required in all shared transportation
  • A clean and disinfected vehicle after each trip

Assistance at your hotel

As you arrive at your hotel, you can expect:

  • Regular cleaning and disinfecting of all service areas
  • 2m physical distancing among guests
  • Representatives will be wearing face masks
  • Welcome briefings will have limited capacity

In destination COVID-19 testing facilities

Arrange for your test early in your trip as demand is high and an appointment may be required. To assist our guests, several providers in select destinations have advised that they are able to provide PCR tests to CanadiansThese details may change at any time so please check back regularly.

Some destinations may have additional restrictions. Be sure to check local guidelines.

Your accommodations

WestJet Vacations continues to work with our hotel partners throughout our network to ensure heightened cleaning and hygiene protocols have been implemented through the resort for a safe environment for all guests. Visit your hotel’s website to find detailed information regarding health and safety protocols.

To ensure physical distancing at your hotel or resort:

  • You may find restrictions on the number of guests in public spaces, mask use may be required throughout the property.
  • Pools, spas, fitness centres, kids clubs and sport facilities may be closed, have capacity limits or may require reservations.
  • Restaurants and bars may be closed, have capacity limits or may require reservations. Room service availability may have changed.
  • Additional facilities and amenities throughout the property may be closed or have altered operations.
  • Mobile or online check-in may be required.

Visit your hotel’s website for a complete listing of affected facilities and operational guidelines.

Your travel insurance coverage

To accommodate your changing travel needs and put your Safety Above All, we offer no-charge COVID-19 travel insurance coverage courtesy of TUGO travel insurance, to and from the US, Europe, the UK, Mexico and the Caribbean until August 31, 2021.

dominican beach

You're covered

If your pre-departure test returns positive, quarantine accommodation costs are covered by TUGU insurance.

Travel Protection Plan

For a limited time, protect your Mexican or Caribbean vacation for free ($49 value per person) and get the flexibility you need if plans change. For bookings made before August 14, 2021, add your coverage when booking for travel between September 1, 2021 - April 30, 2022. Blackout dates and restrictions apply.