Contact us
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We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools.
To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
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Explore common topics
Chat with a live agent
Our live chat agents can only help with some requests. Please review the list of tasks that are currently available before you start a chat.
✓ Flight-only bookings
ⓘ Excluding: companion voucher bookings
✓ Wheelchair and mobility requests
✓ Reservations for an unaccompanied minor.
✕ WestJet Vacations reservations
✓ Baggage allowance
✓ Adding checked bags to your booking (up to 24 hours before departure)
✓ Pet in the cabin
✓ Checked animals (in hold)
✕ Our agents cannot help with pets as cargo.
✓ Change or update a name on an existing booking
✓ Change a flight
✕ Reservations that include one of our partner airlines.
ⓘ If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly.
✓ Cancel a flight
ⓘ Refunds can only be issued to the original form of payment or to your Travel Bank
ⓘ If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly.
Select your seats
✓ Check in options
✓ Flight status
✓ Find a reservation code
✓ Flight itinerary
✓ Flight receipt
✓ Add meals
Our live chat agents are here seven days a week to help with general inquiries.
Hours of operation:
- English: 6 a.m. MT – 8 p.m. MT
French: 6 a.m. MT – 6 p.m MT
- Japanese, Korean and Portuguese: 6 a.m. MT – 10 p.m. MT
Before you start the chat:
- If you choose to close the chat panel or your browser, you will have to start over to establish your place at the back of the queue.
Your chat will be recorded for business analysis and quality assurance. WestJet treats your information in accordance with our privacy policy.
Still have an unanswered question?
We're here to help. Please have the following information ready when you call us:
- Your reservation code
- Your WestJet Rewards ID (if you have one)
- The full name of the guest(s) travelling
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Contact us
New or existing bookings and general inquiries:
Toll-free from North America
Hours of operation:
Available 24 hours a day, seven days a weekPlease be advised: when making new bookings by phone, some fare bundles will be subject to a service fee.
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WestJet Vacations bookings
Calling from Canada or the U.S.
Calling from another country
(additional charges and restrictions may apply)
Hours of operation:
6 a.m. to 10 p.m. MT, seven days a week
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Social media
No matter where your travels take you, our Social Care Team is here to support you.
Reach out to us on Instagram, Facebook, X (formerly Twitter), LinkedIn or TikTok. Our business hours are 0700 – 1900 MT on weekdays and 0930 to 1800 MT on weekends and Canadian statutory holidays.
We're happy to answer questions, provide information about our products and services, and connect you with the appropriate team when additional assistance is needed. To help protect your privacy, please send flight-related and personal information via direct or private message only.
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Missing or damaged bags
Accessibility support
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TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:
- Dial 711.
- After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
- The operator will dial the number for you and will let you know as soon as someone answers the call.
- You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Connect with us using our Contact us form
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