Changes to your itinerary

Unfortunately, due to adjustments in our flight schedule, we've had to change or cancel one or more of your WestJet flights. Below you will find three options to select your new itinerary.

If you booked through a travel agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Cancel for a full refund

The full value of your ticket will be refunded to your original form of payment. 

You may be eligible for self-serve cancellation and immediate processing of your refund by visiting Manage Trips.

If your flight is not eligible for self-serve cancellation, please request a call back to cancel your flight and receive a refund.  

Alternative Travel Arrangements

You are entitled to a full refund unless WestJet can find and offer you a flight that accommodates your travel needs and departs within 48 hours of your original departure time. If you would like WestJet to seek alternative travel arrangements on your behalf, please chat with a live agent or request a callback so that we can search for an alternative solution. 

If your flight is not eligible for self-serve cancellation, please request a call back to cancel your flight and receive a refund.  

Chat with a live agent

Before you start your chat, please have the following ready:

  1. Your reservation code. You can find this in the email you received.
  2. Guest name(s) on the booking.
  3. Email address associated with the booking.
  4. The new flight information (preferred flight numbers and travel dates).

Please note that our agents are available on live chat seven days a week from 6 a.m. – 8 p.m. MT and can only make changes to your itinerary.

Request a callback

You can schedule a date and time for an agent to call you back if your booking is not eligible for our chat feature.

 
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