Pre-departure PCR test required for entry to Canada

As of January 7, 2021, Transport Canada requires that all guests entering Canada from international destinations, 5 years of age and over, to present a negative COVID-19 polymerase chain reaction (PCR) or reverse transcription loop-mediated isothermal amplification (RT-LAMP) test result before boarding. The test will supplement, not replace, the requirements for health questionnaires, temperature checks and face masks.

To comply with this regulation, guests will be required to present a negative PCR or RT-LAMP test at check-in and Canada Customs, taken within 72 hours from their scheduled departure time. Please allow extra time to check in.

It is each guest’s responsibility to source and pay for their own valid PCR or RT-LAMP test.

Valid test results must include:

  • Guest name and date of birth
  • Address and name of the lab that administered the test
  • Date and time the sample was taken
  • The method of the test conducted (PCR or RT-LAMP)
  • The test result

NOTE: A rapid antigen or antibody test will not be accepted. The test must be a molecular test such as a polymerase chain reaction (PCR) test (this may be described as PCR, LAMP, RT-LAMP, NAA, NAAT).

Given the challenges in Barbados, Bahamas and the Dominican Republic, an exemption has been issued for a one-week period. In these locations only - a test result taken up to 96 hours from scheduled departure, can be accepted until January 21, 2021.

For all other locations, if it is less than 72 hours to your scheduled departure and you do not have a valid test, please call our contact centre to discuss your options.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

WestJet is actively working to adhere to these recent requirements. We continue to monitor the situation closely and will provide updates as new information becomes available.

Please visit travel.gc.ca for the most up to date and accurate information.

Government FAQs   See all requirements for entry to Canada

Testing in your destination

We’ve gathered a few places to start your search for a lab in your location, for information purposes only. We are unable to guarantee the quality or accuracy of the information provided. The details on these resources may change at any time and guests are encouraged to check back regularly.

US cities

Search for a lab or pharmacy in your US location

WestJet Vacation destinations

To assist our guests, a number of providers have advised that they are able to provide PCR tests to Canadians in the following locations:

Cancun, Puerto Vallarta, Los Cabos, Huatulco, Mazatlán, Punta Cana, Puerto Plata, La Romana, Costa Rica, Jamaica, Barbados.

PCR testing facility information (PDF) In-hotel testing information (PDF)

Yes, the test needs to be taken within 72 hours of the original scheduled departure time so if your flight is delayed, your test will be accepted.

No, the WestJet travel insurance coverage administered by TuGo does not cover the costs associated with COVID-19 testing. However, if your test result is positive for COVID-19 you are covered assistance in your destination.

See full details of the coverage

Yes, Transport Canada requires all guests entering Canada to provide a negative COVID test result before boarding. Even with a negative test, guests are required to quarantine on arrival for 14 days. You can still participate in the AB testing pilot on arrival in YYC, which may reduce that quarantine time.

Alberta’s testing pilot
Transport Canada announcement

Flexible change or cancellation

There’s no fee to change or cancel  flights booked before February 28, 2021. 

 
Change/cancel flights online   Flexible change/cancel policy

The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.

WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.



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