Coronavirus | COVID 19

Recently we announced the suspension of our commercial operations for all transborder (United States, including Hawaii) and international (Europe, Mexico, Caribbean, Central America) flights as of Sunday, March 22 for a 30-day period.

Whether we are flying or not, we are always here for our guests. During this downtime, we will be doing everything we can to accommodate your changing travel needs. We will also continue to ensure our aircraft meet the highest safety and health standards. We are ready to fly when you are.

Since the situation with Coronavirus (COVID-19) is evolving day by day, we have implemented a flexible change policy so you can adjust your travel plans without worry.

What you need to know

 

Change/cancel Flights home
Info to travel FAQs

Change or cancel your flight online

Call centre wait times are higher than expected. Please call only if your travel is within 72 hours. Change/cancel up to 2 hours before your flight.

Change/cancel your flights online   Flexible change/cancel policy

Flight refunds will be returned as a future travel credit in the form of a Travel Bank, valid for 24 months. Vacation refunds will be returned as WestJet dollars, valid for 24 months. For those requesting refunds to original for of payment, more information will be provided on this at a later date.

 

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Please DO NOT go to the airport to cancel or change a future flight as this may result in delays for guests who are departing on their scheduled flights.

Bringing Canadians home

We're adding seats to help more Canadians come home

Available seats on extra flights are capped at our lowest economy fare.

 

See all extra flights

Book now

Suspension of transborder and international flights

On Sunday, March 22, 2020 at 11:59pm local time, we suspended flights to and from the United States (including Hawaii), Europe, Mexico, Caribbean, and Central America.

Guests on international flights that depart after 11:59 p.m. March 22 can check the list of additional flights available and book now.

If you are unable to secure a flight back to Canada on WestJet, please contact the Canadian Government via travel.gc.ca to register.

 

Read the announcement regarding the suspension of flights.

Connecting Canadian airports

As international borders close, WestJet is committed to keeping economic lifelines open within Canada. From March 23 to April 21, we are offering flights to all of the cities we currently serve in Canada, but with less frequency.

See flight schedule

Travel help and resources

NOTICE: Affected WestJet Flights

Find out more regarding WestJet's latest Coronavirus (COVID-19) operational updates here.

See updates

Adjusting our services on board

In response to COVID-19, we have adjusted our inflight service offering. With safety as our priority, we’ll be limiting the service we deliver on board. Thank you for your patience and understanding.

Cleaning our aircraft

We hold ourselves to the highest standard and strive to create an environment as clean as possible. In response to Coronavirus (COVID-19), we are doing more to keep you and your WestJet crew safe.

How we clean

Preventative tips for your travel

  • Travel with your own regulation-size hand sanitizers or disinfectant wipes (in containers 100 ml/100 g or less)
  • Wash your hands often with soap and water for at least 20 seconds
  • Avoid touching your eyes, nose, or mouth with unwashed hands
  • Stay home if you are sick
  • When coughing or sneezing:
    • Cover your mouth and nose with your arm or tissues to reduce the spread of germs
    • Immediately dispose of any tissues you have used into the garbage as soon as possible and wash your hands afterwards

Frequently asked questions

  1. Is it safe to travel?
    Safety is WestJet’s top priority and we are committed to providing our guests and WestJetters a safe travel and work environment. The health risk at this time remains low for Canada and for Canadian travellers. WestJet continues to monitor the situation closely.
  2. How are WestJet aircraft cleaned?
    WestJet has taken additional precautionary measures to expand and increase frequency of our aircraft sanitization at busiest bases.
  3. Can I cancel my flight?
    We have relaxed our cancellation policy for all fare types, so for new bookings, or existing bookings for travel in March or April, you can change or cancel your flight one time, without a fee.
  4. What if I’m travelling on a flight with one of WestJet’s partner airlines? Where can I find out more information?
    Our global partners are working diligently to provide guests with the most up-to-date information. You can find out more from their pages directly below.
    Delta
    Air France
    Qantas
    Aeromexico

 
More questions?