We’ve got you covered

Umbrella on beach

In our continued efforts to put your Safety Above All, effective September 18, 2020 we'll offer no-charge COVID-19 travel insurance coverage for our guests when travelling to Europe, the UK, Mexico and the Caribbean (excluding the U.S. and U.S. territories) until August 31, 2021. This coverage also extends to inbound guests to Canada from these destinations. Coverage will be automatically included when you purchase your booking. Please refer to the frequently asked questions for full coverage details, inclusions and exclusions.

What's covered*

  • New round-trip bookings including WestJet Vacations packages (excluding U.S.) will be eligible for coverage up to 21 days
  • New one-way bookings will be eligible for coverage for up to seven days
  • Emergency medical and hospital costs for outbound travellers if diagnosed with COVID-19 while outside of Canada (excluding U.S.) for up to a maximum limit of $100,000 CAD per insured person.
  • Emergency medical and hospital costs for inbound travellers visiting Canada diagnosed with COVID-19 while in Canada up to the maximum limit of $100,000 CAD per insured person.
  • Quarantine accommodation costs when the traveller tests positive for COVID-19 on the trip up to $150 CAD per insured person, per day to a maximum of 14 days for inbound and outbound reservations.
  • Ambulance transportation and air evacuation costs related to COVID-19, up to the maximum limit of $100,000 CAD per insured person for inbound and outbound guests.
  • COVID-19 repatriation costs in case of death of up to $5,000 CAD per insured person for inbound and outbound guests.
  • One-way economy airfare for the return of one travelling companion and dependent children when air evacuated back home for treatment.
  • COVID-19 related insurance coverage will apply to any eligible itinerary that includes at least one flight operated by WestJet (code 838). You will qualify for coverage regardless of whether your first flight was operated by WestJet or by one of WestJet’s code share partners so long as your booking was ticketed on WestJet and includes a flight operated by WestJet.
  • If you purchased your ticket on a WestJet-operated flight from another airline, even if that airline is a code-share partner airline of WestJet, you will not be eligible for coverage.

*Exclusions apply. Not available for travel to, from or through the United States, or for travel including cruises. For full details on coverage, inclusions and exclusions please view or download the Certificate of Insurance and the Summary of Coverage

Frequently asked questions

  • With this COVID-19 coverage, TuGo covers you up to $100,000 CAD for emergency medical and quarantine related expenses, if you have tested positive and been diagnosed for COVID-19 while on your trip.
  • Coverage includes:
    • Medical and related expenses, such as medical treatment in hospital, when you have tested positive for COVID-19 during your trip
    • Emergency transportation back to Canada or home country (including up to $5,000 for repatriation in case of death)
    • Quarantine accommodation expenses on the trip up to $150/day to a maximum of 14 days
  • The travel insurance is automatically included when you purchase WestJet flights or vacation packages on or after September 18, 2020, for travel between September 18, 2020 and August 31, 2021.
  • Certain exclusions, limitations and conditions apply. Please review the Certificate of Insurance to learn more about what is/isn’t covered.
  • It’s specifically designed to offer coverage for COVID-19 while the Government of Canada’s “avoid all non-essential travel” advisory (level 3), which is still in place at time of publication.
  • However, this coverage will no longer be available if the Government of Canada changes to an “avoid all travel” advisory (level 4).
  • While we continue to closely monitor this evolving situation, travelling comes with risks to your personal health and safety; it’s up to you to give each one proper consideration before going through with your trip. Bookmark travel.gc.ca/travelling/advisories to stay informed.

No, this coverage is designed to cover you if you have tested positive and been diagnosed for COVID-19 while on your trip. It will not cover you if you have to self-isolate or quarantine upon arrival to destination, when you have not been diagnosed with COVID-19.

No, this plan is specifically designed to cover expenses related to COVID-19. Individual circumstances may vary. You may wish to contact a licensed insurer’s representative or a licensed insurance agent if you need advice about your insurance needs. To learn more about travel insurance, please talk to your insurance agent.

This COVID-19 coverage is specifically designed to cover COVID-19 medical and related expenses only. It does not replace your existing travel insurance. We recommend contacting your travel insurance provider to determine what you are and aren’t covered for, under your current policy.

Yes. While this coverage is automatically included when you’ve made your purchase on or after September 18, 2020, for travel between September 18, 2020 and August 31, 2021, you and all those travelling with you, need to meet the following requirements:

  • Canadian residents flying outside of Canada, who are covered by a valid provincial government health insurance plan; or
  • Visitors to Canada flying into Canada on WestJet (including codeshare flights booked and ticketed by WestJet, with an itinerary that includes at least one flight operated by WestJet (code 838)); and
  • Customers who purchase a WestJet flight (including codeshare flights booked and ticketed by WestJet, with an itinerary that includes at least one flight operated by WestJet (code 838)) or vacation package on or after September 18, 2020 for travel between September 18, 2020 and August 31, 2021; and
  • Customers who have not been diagnosed with COVID-19 in the 30 days before departure; and
  • Customers who have not shown symptoms of COVID-19 in the 14 days before departure.

This COVID-19 coverage is available for:

  • Canadians travelling to international destinations, excluding US; or,
  • International visitors to Canada, flying in on WestJet, excluding US.
  • No, since this coverage is only designed to cover emergency medical treatment and related expenses for COVID-19. It will not provide coverage for other medical emergencies.
  • Certain exclusions, limitations and conditions apply. Please review the Certificate of Insurance to learn more about what is/isn’t covered.
  • If you require additional travel coverage, please contact WestJet.

No, TuGo Travel Insurance’s COVID-19 coverage is only available for WestJet flights and vacation packages purchased on or after September 18, 2020, for travel up to August 31, 2021.

This COVID-19 coverage is included with all trips purchased on or after September 18, 2020, regardless of payment method (WestJet Dollars, travel credits, etc.)

  • Emergency medical related expenses, as well as quarantine expenses, if you become sick with COVID-19, while on your trip – up to $100,000 CAD.
  • Medical expenses, such as medical treatment in hospital, when you have tested positive for COVID-19 during your trip.
  • Emergency transportation back to Canada or home country (including up to $5,000 for repatriation in case of death).
  • Quarantine costs after a COVID-19 positive test up to $150/day for up to 14 days
  • Certain exclusions, limitations and conditions apply. Please review the Certificate of Insurance to learn more about what is/isn’t covered.

TuGo Travel Insurance’s COVID-19 coverage is valid for the length of your WestJet trip as indicated on your travel itinerary, to a maximum of 21 days.

Coverage will either start on:

  • The departure date as listed on the travel itinerary; or
  • The day of actual departure.

Coverage will end on the earliest of:

  • The return date to your home province or home country; or
  • The return date as shown on the travel itinerary; or
  • 7 days from and including the day you left on your trip if you purchased a one-way ticket; or,
  • The 21st day of your trip

You will only be covered for the first 21 days of your trip.

No. If you decide to extend your trip, you will not be covered under TuGo Travel Insurance’s COVID-19 coverage.

Please contact TuGo’s Customer Service at 1-844-896-8846 or info@tugo.com.

If you’re experiencing COVID-19 symptoms and become sick, please contact TuGo at 1-844- 896-8846 or call us collect at 1-604-276-9900. When you call in, please provide your Certificate of Insurance reference number, along with your booking reference number or itinerary number

Original itemized bills and receipts are required to submit to Claims at TuGo. To learn how to make a claim, visit tugo.com/en/claims/how-to-make-claim.

Safety above all

We’re continuing to ensure the safest travel experience for our guests. See all the robust safety measures we have in place for your journey.

About TuGo

Canadian-owned and operated for nearly 60 years, TuGo specializes in products and services that support travellers’ health, wellness and safety across Canada and around the globe. As one of Canada’s top insurance providers and a Platinum Club member of Canada’s Best Managed Companies, TuGo offers 24/7 in-house emergency travel medical assistance, with support in 27 languages. TuGo recognizes the challenges and uncertainty Canadians are experiencing; that’s why we’re working to equip travellers with the services and support they need to travel again.

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