Seat selection

Want to reserve your favourite seat? Curious about the perks that come with Plus? We know where you sit is an important part of your flight and we'd like to make you as comfortable as possible.

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Contact us – persons with special needs

Contact us – persons with special needs

Call us toll-free (1-866-693-7853) or email us (disabilityassistance@westjet.com) if you are a person with special needs and have an inquiry or if you are experiencing difficulties accessing WestJet.com.

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Special needs seating

If you are flying with us soon, and you require special seating due to a disability or require the assistance of a personal attendant, we are more than happy to help out any way we can. The following is all the information you’ll need with regard to special seating when travelling on one of our aircraft.

Based  on a case-by-case assessment, we may provide you with an additional seat (on WestJet marketed and operated flights within Canada only) if you require:

  • assistance that exceeds the assistance services that we can provide and you must have a personal attendant accompany you in order to travel safely 
  • additional seating due to disabling obesity or certain medical conditions

We do not provide seating approvals if you:

  • are not disabled as a result of obesity/medical condition
  • want a travel companion for reasons other than a disability
  • only require a personal attendant at your destination but not in-flight
  • are travelling on a WestJet Vacations package

We require completion of the WestJet Medical information form, and a minimum of five business days for adequate review time and processing.

Your physician must complete and submit the WestJet Medical information form to us via fax at 1-866-737-1202. Any charges incurred for the completion of this form will be at your expense.

Please note: Only the form marked "V 1.0" at the top right will be accepted. Previous application forms will not be accepted.

Our medical team reviews each completed form to determine if you are fit to fly, and any accommodation that is required. Please be aware that we may need to contact your physician for more information, before making a final decision as to whether you are fit to fly and any seating accommodation you may qualify for.

  • Although we will do our best to review submissions received with less than five business days' notice, WestJet cannot confirm the form will be reviewed before your travel. If we require additional information in order to complete your assessment, the five days indicated here does not include any time required to receive information from your physician.
  • Please note: we do not review incomplete applications. If you have not heard back from us within five business days, please review your application to ensure it is complete and re-submit.
  • You must have received approval and been activated before booking to be eligible for the reduced fare. Absolutely no refunds or compensation will be provided if you have already flown prior to approval under the program. If you choose to reserve travel in anticipation of approval, please be aware that if approval is not received before the scheduled flight, the fees and guidelines for the itinerary purchased will apply.

The following restrictions will apply:

  • All flights must be on WestJet marketed and operated flights. If you are travelling on a flight operated by an airline partner, you must contact that operating carrier to inquire about and/or make similar arrangements, if available.
  • If you choose to reserve travel and additional space in anticipation of approval, please know that if approval is not received before the scheduled flight, the change and cancellation fees and guidelines for the fare purchased will apply.
  • Absolutely no refunds or compensation will be provided if you have flown before approval.
  • Reservations must be made by calling 1-888-937-8538. Reservations booked using any other method will be cancelled and managed according to the fare type purchased.
  • Applicable taxes and fees will be collected on behalf of airport authorities and the federal government for personal attendant seating. However, if you have reserved additional space for yourself, no additional taxes or fees will be charged.
  • If you are approved for a seating accommodation, our team will work with you and assign seating on a case-by-case basis as required by your needs. If you are travelling with another guest that is not a personal attendant, you may not be seated together, as seating accommodations are only for the guest with the special need, not a guest's companion.
  • Plus: seating in this section may be restricted based on your identified disability. Please note, if you are approved for seating accommodation in the Plus section of the aircraft, you are not entitled to receive any of the pre-flight benefits that other full Plus fare paying guests receive (ex: baggage allowances and priority security screening). We are pleased to seat you within this section to accommodate your needs, and as a guest seated in this section you qualify to board the aircraft in advance of other guests, and amenities available onboard only. If you would like to use all of the Plus benefits, you are required to purchase the Plus fare option.
  • Seatbelt extenders: A seatbelt must be worn during take-off and landing, and at any time the "fasten seatbelt" sign is illuminated. We provide seatbelt extenders at no charge; just ask one of our friendly inflight team members and one will be brought to you. Although some seatbelt extenders are currently being sold publicly, these items are not approved for use on WestJet aircraft and may not be used on our flights. You may not select an emergency exit row seat if you require a seatbelt extender, as this presents a tripping hazard and is therefore restricted for safety.

Based  on a case-by-case assessment, we may provide a specific seat type or location onboard WestJet operated flights if you:

  • cannot safely travel without a seating accommodation due to a medical disability
  • require a specific seat due to a fused or immobile lower limb

We do not provide special seating:

  • if you are requesting additional legroom due to height.
  • for your travel companion (unless this is a personal attendant).
  • if you are travelling on a WestJet Vacations package.

We require completion of the WestJet Medical information form,  and a minimum of five business days for adequate review time and processing.

Your physician must complete and submit the WestJet Medical information form to us via fax at 1-866-737-1202. Any charges incurred for the completion of this form will be at your expense.

Please note: Only the form marked "V 1.0" at the top right will be accepted. Previous application forms will not be accepted.

Our medical team reviews each completed form to determine if you are fit to fly, and any accommodation that is required. Please be aware that we may need to contact your physician for more information, before making a final decision as to whether you are fit to fly and any seating accommodation you may qualify for.

  • Although we will do our best to review submissions received with less than five business days' notice, WestJet cannot confirm the form will be reviewed before your travel. If we require additional information in order to complete your assessment, the five days indicated here does not include any time required to receive information from your physician. If you are travelling on a WestJet Vacations package booking, you must be approved before the standard cancellation period or regular terms and conditions will apply.
  • Please note: we do not review incomplete applications. If you have not heard back from us within five business days, please review your application to ensure it is complete and re-submit.
  • You must have received approval and been activated before booking to be eligible for the reduced fare. Absolutely no refunds or compensation will be provided if you have already flown prior to approval under the program. If you choose to reserve travel in anticipation of approval, please be aware that if approval is not received before the scheduled flight, the fees and guidelines for the itinerary purchased will apply.

All seat selections, changes and cancellations must be completed directly with WestJet and can be done by calling 1-888-937-8538.

We strongly recommend that if you are approved for a specific seat, that you make all reservations by calling WestJet directly at
1-888-937-8538. We want to ensure you have the best guest experience and we can manage your requirements appropriately. If you choose to not to book directly with WestJet, your reservation will have to be cancelled and rebooked to provide the services required. We will honour the original base fare paid. 

The following restrictions will apply:

  • You must have received and have active approval to be eligible for a specific seat. All travel must be completed before the end of the approval period.
  • All flights must be on WestJet marketed and operated flights. If you are travelling on a flight operated by an airline partner, you must contact that operating carrier to inquire about and/or make similar arrangements, if available. If you have booked or ticketed a WestJet flight via an airline partner, this service is not available.
  • If you choose to reserve travel in anticipation of approval, please know that if approval is not received before the scheduled flight, the change and cancellation fees and guidelines for the itinerary purchased will apply.
  • Absolutely no refunds or compensation will be provided if you have flown before approval.
  • If you are approved for a seating accommodation, our team will work with you and assign seating on a case-by-case basis as required by your needs. If you are travelling with another guest that is not a personal attendant, you may not be seated together, as seating accommodations are only for the guest with the special need, not a guest's companion.
  • Plus: seating in this section may be restricted based on your identified disability. Please note, if you are approved for seating accommodation in the Plus section of the aircraft, you are not entitled to receive any of the pre-flight benefits that other full Plus fare paying guests receive (ex: baggage allowances and priority security screening). We are pleased to seat you within this section to accommodate your needs, and as a guest seated in this section you qualify to board the aircraft in advance of other guests, and amenities available onboard only. If you would like to use all of the Plus benefits, you are required to purchase the Plus fare option.
  • Seatbelt extenders: A seatbelt must be worn during take-off and landing, and at any time the "fasten seatbelt" sign is illuminated. We provide seatbelt extenders at no charge; just ask one of our friendly inflight team members and one will be brought to you. Although some seatbelt extenders are currently being sold publicly, these items are not approved for use on WestJet aircraft and may not be used on our flights. You may not select an emergency exit row seat if you require a seatbelt extender, as this presents a tripping hazard and is therefore restricted for safety.
Seat maps

Seat maps

You will find that our seats differ depending on the aircraft you are flying on, the fare you booked and the location on board. The information below should help you get acquainted with our seat layout.

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Our fleet

Our fleet

Find details on the types of aircraft that WestJet flies, whether it’s a jet aircraft or turboprop aircraft.

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