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Seating accommodations

If you are flying with us soon, and you require special seating due to a disability or require the assistance of a personal attendant, we are happy to help out any way we can.

Standard seating accommodations for guests with special needs

Depending on your special need, the fare you have purchased and the seats available, we will attempt to seat you in the best location possible. Our seating suggestions are listed below based on the accommodation request.

 

 

Q400

737-600

737-700

737-800

767-300

 787

Deaf or partial hearing and blind or partially sighted

Rows 7-8

Rows 7-8

Rows 7-9

Rows 9-11

Rows 12-15

Rows 26-30 Seats DEF

Service animals

20C or 20D

Rows 7-8

Rows 7-9

Rows 9-11

Rows 12-15

Row 16, seats DEF

Oxygen (gasesous)

Rows 6-19

Rows 5-21

Rows 5-23

Rows 5-29

Rows 12-15

Not accepted

Portable oxygen concentrator

Rows 6-19

Rows 5-21

Rows 5-23

Rows 5-29

Rows 12-15

Rows 26-30 seats DEF

Wheelchair; can walk up steps

Rows 7-8

Rows 7-8
Seats DEF

Rows: 7-9
Seats DEF

Rows 9-11
Seats DEF

3D and 3F
Main cabin rows 12-15, seats D or K

Rows 26-30

Seats DEF

Wheelchair; no steps

Rows 7-8

Rows 7-8
Seats DEF

Rows: 7-9
Seats DEF

Rows 9-11
Seats DEF

3D and 3F
Main cabin rows 12-15, seats D or K

Rows 26-30

Seats DEF

Wheelchair; carry on

Rows 7-8

Rows 7-8
Seats DEF

Rows: 7-9
Seats DEF

Rows 9-11
Seats DEF

3D and 3F
Main cabin rows 12-15, seats D or K

Row 15
Seats DEF

If you believe the standard seating accommodation will not meet your special needs, we may, based on a case-by-case assessment, provide you with an additional seat (on WestJet marketed and operated flights within Canada only) if you require:

  • help that exceeds the assistance services that we can provide and you must have a personal attendant accompany you in order to travel safely 
  • additional seating due to disabling obesity or disabling medical conditions

We do not provide seating approvals if you:

  • are not disabled as a result of obesity/medical condition
  • want a travel companion for reasons other than a disability
  • only require a personal attendant at your destination, but not in-flight
  • are travelling on a WestJet Vacations package
  • have needs that can be met with the assistance services we provide

We require completion of the WestJet Medical information form, and a minimum of five business days for adequate review time and processing.

Your physician must complete and submit the WestJet Medical information form to us by email at meddesk@westjet.com, or via fax at 1-866-737-1202. Any charges incurred for the completion of this form will be at your expense. WestJet will not provide you with compensation if you are not approved for an accommodation.

Please ensure you use "V5.0" of our form. After January 1, 2019, any form other than V5.0 will not be accepted.

Our medical team reviews each completed form to determine if you are fit to fly, and whether a seating accommodation is required. Please be aware that we may need to contact your physician for more information before making a final decision as to whether you are fit to fly and whether a seating accommodation is required.

  • Although we will do our best to review submissions received with less than five business days' notice, WestJet cannot confirm the form will be reviewed before your travel. If we require additional information in order to complete your assessment, the five days indicated here does not include any time required to receive information from your physician.
  • Note: we do not review incomplete applications. If you have not heard back from us within five business days, please review your application to ensure it is complete and re-submit.

WestJet has enjoyed such enormous support from our guests that our fleet of aircraft has grown significantly. This means that we now have many different seating configurations. If you are approved for a seat with extra leg room you will be seated in an appropriate seat for each flight, but the type and location of the seat may change on each flight. Please see our fleet details for more information about seating configurations.

The following restrictions apply:

  • All flights must be on WestJet marketed and operated flights. If you are travelling on a flight operated by an airline partner, you must contact that operating carrier to inquire about and/or make similar arrangements, if available.
  • Accommodation approvals are for future travel only; absolutely no refunds or compensation will be provided if you have flown before approval.
  • If you choose to reserve travel and additional space in anticipation of approval, the change and cancellation fees and guidelines for the fare purchased will apply.
  • Absolutely no refunds or compensation will be provided if you have flown before being approved for an accommodation.
  • Reservations must be made by calling 1-888-937-8538. Reservations booked using any other method will be cancelled and managed according to the fare type purchased.
  • Applicable taxes and fees will be collected on behalf of airport authorities and the federal government for personal attendant seating. However, if you have reserved additional space for yourself, no additional taxes or fees will be charged.
  • If you are approved for a seating accommodation, our team will work with you and assign seating on a case-by-case basis as required by your needs. If you are travelling with another guest that is not a personal attendant, you may not be seated together, as seating accommodations are only for the guest with the special need, not a guest's companion.
  • Please note: if you are accommodated into a seat with extra legroom in an area of the aircraft that offers additional amenities, you qualify for the onboard amenities only. This accommodation does not entitle you to the other services available to guests that have purchased the fares associated with these seats (like extra baggage, priority screening and more). If you would like access to those services and amenities you are required to purchase the applicable fare option on all WestJet operated flights for each itinerary purchased.
  • Seatbelt extenders: A seatbelt must be worn during take-off and landing, and at any time the "fasten seatbelt" sign is illuminated. We provide seatbelt extenders at no charge; just ask one of our friendly cabin crew members and one will be brought to you. Although some seatbelt extenders are currently being sold publicly, these items are not approved for use on WestJet aircraft. You may not sit in an emergency exit row seat if you require a seatbelt extender, as this presents a tripping hazard and is therefore restricted for safety. If you select an emergency exit row seat and request a seatbelt extender, you will be moved.

If you believe that the standard seat accommodation will not meet your special needs, we may, based on a case-by-case assessment, provide a seat with a specific attribute or a seat in a specific location onboard WestJet operated flights if you:

  • cannot safely travel without this accommodation due to a medical disability
  • require specific seat attributes due to a fused or immobile lower limb

We do not provide specific seating:

  • if you are requesting additional legroom due to height.
  • for your travel companion (unless they are your personal attendant).

We require completion of the WestJet Medical information form,  and a minimum of five business days for adequate review time and processing.

Your physician must complete and submit the WestJet Medical information form to us by email at meddesk@westjet.com, or via fax at 1-866-737-1202. Any charges incurred for the completion of this form will be at your expense. WestJet will not provide you with compensation if you are not approved for an accommodation.

Please ensure you use "V5.0" of our form. After January 1, 2018, any form other than V5.0 will not be accepted.

Our medical team reviews each completed form to determine if you are fit to fly, and whether a seating accommodation is required. Please be aware that we may need to contact your physician for more information, before making a final decision as to whether you are fit to fly and any seating accommodation you may qualify for.

  • Although we will do our best to review submissions received with less than five business days' notice, WestJet cannot confirm the form will be reviewed before your travel. If we require additional information in order to complete your assessment, the five days indicated here does not include any time required to receive information from your physician. If you are travelling on a WestJet Vacations package booking, you must be approved before the standard cancellation period or regular terms and conditions will apply.
  • Please note: we do not review incomplete applications. If you have not heard back from us within five business days, please review your application to ensure it is complete and re-submit.
  • You must have received approval and been activated before booking to be eligible for the reduced fare. Any approved accommodation will be for future reservations/travel only; absolutely no refunds or compensation will be provided for any flight flown before an accommodation is received. If you choose to reserve travel in anticipation of approval, the change and cancellation fees and guidelines for the itinerary purchase will apply.

Our fleet of aircraft has grown significantly over the years. This means that we now have many different seating configurations. If you are approved for a seat with extra leg room you will be seated in an appropriate seat for each flight, but the type and location of the seat may change on each flight. Please see our fleet details for more information about seating configurations.

All seat selections, changes and cancellations must be completed directly with WestJet and can be done by calling 1-888-937-8538.

We strongly recommend that if you are approved for a specific seat, that you make all reservations by calling WestJet directly at
1-888-937-8538. We want to ensure you have the best guest experience and we can manage your requirements appropriately. If you choose to not to book directly with WestJet, your reservation will have to be cancelled and rebooked to provide the services required. We will honour the original base fare paid. 

The following restrictions will apply:

  • You must have received and have active approval to be eligible for a seat with a specific attribute. All travel must be completed before the end of the approval period.
  • All flights must be on WestJet marketed and operated flights. If you are travelling on a flight operated by an airline partner, you must contact that operating carrier to inquire about and/or make similar arrangements, if available. If you have booked or ticketed a WestJet flight via an airline partner, this service is not available.
  • If you choose to reserve travel in anticipation of approval, the change and cancellation fees and guidelines for the itinerary purchased will apply.
  • Absolutely no refunds or compensation will be provided if you have flown before approval.
  • If you are approved for a seating accommodation, our team will work with you and assign seating on a case-by-case basis as required by your needs. If you are travelling with another guest that is not a personal attendant, you may not be seated together, as seating accommodations are only for the guest with the special need, not a guest's companion.
  • Please note: if you are accommodated into a seat with extra legroom in an area of the aircraft that offers additional amenities, you qualify for the onboard amenities only. This accommodation does not entitle you to the other services available to guests that have purchased the fares associated with these seats (like extra baggage, priority screening and more). If you would like access to those services and amenities you are required to purchase the applicable fare option on all WestJet operated flights for each itinerary purchased.
  • Seatbelt extenders: A seatbelt must be worn during take-off and landing, and at any time the "fasten seatbelt" sign is illuminated. We provide seatbelt extenders at no charge; just ask one of our friendly cabin crew members and one will be brought to you. Although some seatbelt extenders are currently being sold publicly, these items are not approved for use on WestJet aircraft. You may not sit in an emergency exit row seat if you require a seatbelt extender, as this presents a tripping hazard and is therefore restricted for safety. If you select an emergency exit row seat and request a seatbelt extender, you will be moved.